Top 23 It desktop Jobs in Worcester, Ma

IT Help Desk Technician
New England Innovation Academy —Marlborough, MA
- $60,000 - $70,000 a year
- Weekends as needed
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
Computer Support Technician (5053)
Westborough Public Schools —Westborough, MA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Bachelor's degree
- Fingerprint clearance
12d
IT Desktop Technician
Kadant Solutions —Auburn, MA
- $25.50 - $36.60 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Technology Support Specialist
Berlin-Boylston Regional School District —Boylston, MA
- $21 - $22 an hour
- Part-time
- System design
- Mid-level
- Ability to climb stairs
6d
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
IT Support
United Ag & Turf NE, LLC —Lancaster, MA
- $58,656 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Help Desk Technician
Weston Nurseries —Hopkinton, MA
- $23 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
IT Support Analyst
EaglePicher Technologies —Southbridge, MA
- $58,000 - $68,000 a year
- Full-time
- Remote
- Inventory management
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Help Desk Technician Tier 2
New England Center for Children Inc —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Tuition reimbursement
Quick Apply
12d
IT Support Technician
VulcanForms Inc. —Devens, MA
- $21.50 - $42.11 an hour
- Full-time
- System design
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Lab Computing Technician
Zifo —Framingham, MA
- $60,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk / Field Support Technician
E Logic —Woonsocket, RI
- From $50,000 a year
- Contract
- Mid-level
- Office
- 2 years
Quick Apply
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
Desktop Support Specialist II
Smile Partners USA —Leominster, MA
- Full-time
- Computer science
- Mid-level
- 3 years
Quick Apply
7d
Network Support Technician
Sherpa 6 —Natick, MA
- $90,000 - $130,000 a year
- Remote
- Background check
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply

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IT Help Desk Technician

New England Innovation Academy -
Marlborough, MA

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Google Workspace
Computer Science
Productivity software support
Computer hardware
macOS administration
Organizational skills
Productivity software
Associate's degree
Information Technology

Full Job Description

New England Innovation Academy (NEIA) is seeking a customer-service-oriented and technically skilled IT Help Desk Technician to provide first-level technology support to faculty, staff, students, and administrators. The ideal candidate is a proactive problem-solver who enjoys helping others and thrives in a dynamic educational environment.

The IT Help Desk Technician serves as the first point of contact for technology-related issues and is responsible for troubleshooting hardware, software, network, and account-related problems while ensuring excellent customer service and timely resolution of support requests.

This position plays a critical role in supporting the school's educational mission by maintaining reliable technology services across academic, administrative, and residential operations.This position is full time, 12 month, benefits eligible position.

NEIA employees are expected to embody NEIA’s principles of empathy, equity, personalization, authentic work, and collaboration in all work activities and actions.

Essential Duties and Responsibilities include, but are not limited to, the following:

Help Desk Support

Serve as the first point of contact for all IT support requests submitted via ticketing system, email, phone, or walk-in requests.
Provide technical support to faculty, staff, students, and administrators for hardware, software, and network-related issues.
Diagnose and troubleshoot desktop, laptop, printer, projector, and peripheral issues.
Resolve password resets, account lockouts, and user access issues.

Hardware and Device Management

Set up, deploy, image, and configure Windows and Mac computers.
Assist with onboarding and offboarding technology processes for employees and students.
Maintain inventory of computers, accessories, and technology assets.
Perform routine maintenance, updates, and equipment replacements.
Assist with mobile device management (MDM) and device enrollment processes.

Software and Systems Support

Support Google Workspace, Microsoft applications and other educational technology platforms.
Assist users with email, calendars, file storage, and collaboration tools.
Install, configure, and update software applications and operating systems.
Maintain user accounts and permissions across various systems.

Classroom and Campus Technology Support

Support classroom technology, including interactive displays, projectors, audiovisual systems, and printers.
Provide technical assistance during school events, meetings, presentations, and special programs.
Assist with troubleshooting Wi-Fi connectivity and network access issues.
Support residential and common area technology as needed.

Documentation and Process Improvement

Document support requests, resolutions, and recurring issues within the help desk ticketing system.
Create and maintain end-user documentation and knowledge base articles.
Recommend process improvements to enhance user experience and operational efficiency.
Assist in developing and maintaining IT policies, procedures, and standards.

Cybersecurity and Compliance

Follow established cybersecurity practices and data privacy requirements.
Assist with user security awareness and best practices.
Manage suspicious activity, phishing attempts, and potential security incidents promptly.
Support software patching and endpoint security initiatives.

Supervisory Responsibilities: The IT Help Desk Technician does not supervise other employees at NEIA.

Education and/or Experience

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 1-2 years of experience in a help desk, technical support, or customer service role.
Experience supporting Windows and macOS operating systems.
Working knowledge of Google Workspace.
Basic understanding of networking concepts, including Wi-Fi, TCP/IP, printers, and VPN connectivity.
Strong troubleshooting and problem-solving abilities.
Excellent interpersonal, communication, and customer service skills.
Ability to prioritize tasks and manage multiple requests in a fast-paced environment.

Preferred Qualifications

Experience working in a K-12 school environment.
Experience with Apple School Manager and Mobile Device Management (MDM) solutions.
Familiarity with educational software platforms and student information systems.
Experience with audiovisual and classroom technology.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Google IT Support Professional Certificate

Qualifications

Exceptional customer service orientation
Strong organizational skills and attention to detail
Ability to work independently and collaboratively
Initiative and willingness to learn new technologies
Professionalism and discretion when handling confidential information
Flexibility and adaptability in a dynamic school environment

Work Schedule

This is a full-time, on-campus position. Occasional evening and weekend work may be required to support school events, technology deployments, and emergency situations.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand/sit for long periods of time.
Occasionally moves small/medium sized items that may weigh up to 40 pounds.
Ability to walk between buildings and classrooms and work under desks or in technology closets as needed.
Ability to stand, sit, bend, and move around classrooms and office spaces for extended periods.
Bend, lift, push, kneel, crouch, crawl, stoop.
Capable of moving around and adapting to frequent changes in position throughout the workday.
Must possess the physical stamina, agility, and mobility required to rapidly and independently navigate a multi-building, multi-story campus environment.
Hearing and speaking to understand and exchange information in person or on the telephone.
Speak clearly, so listeners understand.
Use hands and fingers for manipulation, and use computer keyboard, educational tools, play equipment, and perform first aid and CPR.
Specific vision abilities required include close vision, distance vision, color vision, and depth perception.

* * *

Nothing in this job description restricts NEIA’s right to assign or reassign duties and responsibilities to this position at any time.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Education:

Associate (Required)

Experience:

help desk, technical support, or customer service role: 2 years (Required)

Work Location: In person

Quick Apply

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it desktop jobs in worcester, ma

IT Help Desk Technician

Computer Support Technician (5053)

IT Desktop Technician

Technology Support Specialist

Help Desk Technician II

IT Support

Help Desk Technician

IT Support Technician

IT Support Analyst

Help Desk Technician Tier 2

IT Support Technician

Lab Computing Technician

Help Desk / Field Support Technician

Help Desk IT Support Specialist

Desktop Support Specialist II

Network Support Technician

IT Technician (2 Years Exp Req)

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