Job Function: IT
Location:
Auburn, MA, US, 01501
#job-location.job-location-inline { display: inline; }
Work Location (for field-based positions):
Work Flexibility: Onsite (Office/ Production)
Pay Range: $23.70 - $30.19/PER HOUR
Job ID: 5665
IT Specialist
About KARL STORZ
From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room.
As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients' lives around the world.
About the Role
The IT Specialist acts as the central point of contact for handling business partners' technical support issues, responding by gathering the information needed to resolve issues during the initial contact or routing them to the correct support team. The primary focus is phone support and resolution of incidents and service requests submitted via Self Service and walkups, with occasional deskside support. The IT Specialist also assists in solution documentation for internal and external knowledge.
This role is based in our Auburn, MA office, with five days onsite required initially.
What You'll Do
Provide excellent customer service by ensuring support services meet business partners' needs and expectations.
Answer phone calls to the call center and resolve incident and service request tickets submitted via self-service.
Perform occasional deskside support.
Work with users to collect information pertaining to requests and incidents; log call tickets accurately and completely using the ticketing system.
Resolve tickets where possible, and assign to the appropriate team when resolution isn't possible.
Perform desktop and laptop system setup for onboards and refreshes.
Perform data transfer and inventory management tasks for offboards.
Maintain accurate asset records and perform moves, adds, and changes.
Notify users as requested by the resolving area and close call tickets once resolution is confirmed with the IT support team.
Provide support for meetings (audio/video).
Participate in project and change work under the guidance of the Project Manager/Team, IT Management, and/or a Senior Support Specialist.
Perform asset management tasks to ensure accurate inventory.
Mentor new Service Desk employees.
What You Bring
Demonstrated ability to assess and document information accurately and completely, interpreting user and IT terminology as required.
Ability to develop and maintain knowledge of support procedures, business area processes, desktop applications, and tools through established knowledge management resources.
Understanding of Service Level Agreements (SLAs).
Strong, clear communication skills for structured updates to business partners, management, and other IT team members on incident management.
What Will Make You Successful
Identifies process improvement opportunities within Service Desk support.
Builds strong working relationships between the Service Desk and other IT support teams.
Uses own initiative to improve service quality and the team's working environment.
Receptive to developmental feedback, with an ongoing interest in improving knowledge, skills, and performance.
Why KARL STORZ?
Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.
Ready to make an impact? Apply to be our next IT Specialist and help us build the future of MedTech together.
#LI-KP1
.buttontext89a4a2b07f4b0ae9 a{ border: 0pxsolid transparent; } .buttontext89a4a2b07f4b0ae9 a: focus{ border: 0pxdashed #b98736 !important; outline: none !important; }
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
.buttontextb1977117188a34cd a{ border: 0pxsolid transparent; } .buttontextb1977117188a34cd a: focus{ border: 0pxdashed #b98736 !important; outline: none !important; }
Eligible Employee Benefits
Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
HSA Savings Accounts with company contribution
Life, STD & LTD Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
And much more!
- Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at
[email protected].
#ks-job-benefits .ks-title: after { font-family: "Glyphicons Halflings"; content: "\e114"; float: left; color: #393939; width: 0px} #ks-job-benefits .ks-title.collapsed: after { content: "\e080"; } #ks-job-benefits .ks-details { padding-left: 0px}
.buttontextbec87dae2397f777 a{ border: 0pxsolid transparent; } .buttontextbec87dae2397f777 a: focus{ border: 0pxdashed #b98736 !important; outline: none !important; }
Get in Contact
5665
#similar-jobs-links { margin-top: 1rem; } #similar-jobs-links > a { border: 0pxsolid #074089 !important; border-radius: 99rem; padding: 0.5rem 1rem; margin-right: 0.5rem; display: inline-block; font-weight: bold; } .back-to-search-wrapper { display: none; } .jobdescription h4 * { color: #074089 !important; } .jobdescription h4, h2 { margin-bottom: 1rem !important; } hr { border-color: rgbmargin: 3rem 0; } /* Buttons "jetzt bewerben" (mit und ohne AIM) unten ausblenden */ .job ~ .applylink { display: none; } /* Suche ausblenden (inkl. 'Alert') */ #search-wrapper { display: none; } /* move first buttontext (i.e. the overlay text for the image) on top of the image */ .job > style: first-child + .buttontext { /* background: #f004 !important; */ position: absolute; z-index: 25; height: 0pxdisplay: flex; flex-direction: column; align-items: start; justify-content: center; } .job > style: first-child + .buttontext .inner { width: 100%; } .job > style: first-child + .buttontext .inner p { margin-bottom: 0; } .job { position: relative; } .job > style: first-child + div.buttontext + div + style + div.buttontext + style + div.buttontext + style + div.buttontext { padding: 0; } .job > style: first-child + div.buttontext + div + style + div.buttontext + style + div.buttontext + style + div.buttontext p { margin: 0; } h1 { margin-top: 0; } h2 { margin-top: 0 !important; } /* round apply buttons */ .applylink > a, .ks-aim-scroll-button { border-radius: 99em; } /* mobile: */ @media (max-width: 980px) { /* make image fill entire width (outside of parent's margin) on mobile */ .job > style: first-child + .buttontext + .row { position: absolute; left: 0pxright: 0pxmax-width: initial; } /* .job > style: first-child + .buttontext + div { translate: 0px} */ } /* remove padding of buttontext and job token elements */ .buttontext > .inner, .joblayouttoken > .inner > .row > div { padding: 0; } /* list items: reduce bullets indentation */ .job-page ul { list-style-position: outside !important; padding-left: 0px!important; } .ks-aim-scroll-button { float: right; margin-right: 1rem; } /* medium screen: set top image height */ @media (min-width: 481px) and (max-width: 979px) { .job > style: first-child + div.buttontext.displayD + div[role="img"] + style + div.buttontext.displayT + style + div.buttontext.displayM, .job > style: first-child + div.buttontext.displayD + div[role="img"] + style + div.buttontext.displayT { height: 0px} } @media (max-width: 480px) { .job > style: first-child + div.buttontext.displayD + div[role="img"] + style + div.buttontext.displayT + style + div.buttontext.displayM { height: 0px} }
Nearest Major Market: Worcester
