Top 2 Technician (tier 2) Jobs in Youngstown, Oh

IT Technician (Tier 2)
RDI-IT —Sharon, PA
- $45,000 - $65,000 a year
- Full-time
- Azure
- HIPAA
- Mid-level
- Paid training
- Health insurance
Quick Apply
12d
IT Support Technician
Advanced Technology Partners —Youngstown, OH
- Full-time
- Windows
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
10d

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IT Technician (Tier 2)

RDI-IT
Sharon, PA

Quick Apply

Job Details

Full-time
$45,000 - $65,000 a year
12 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Teamwork
Network hardware support
Server backup and recovery
Firewall
Driver's License
Computer hardware
Desktop (troubleshooting support)
Data backup
IP networking
Windows Server administration
Desktop administration
CompTIA A+

Full Job Description

We're hiring an IT Technician to support a regional healthcare network. You'll work from our Sharon office each day, handling escalated Tier 2 issues remotely and traveling to facilities across the region when hands-on support is needed. Because our end users are clinical and administrative staff, uptime, and careful documentation matter — a workstation that won't connect is someone unable to chart a patient.

The right person is comfortable across Windows desktop and server environments, knows their way around a network stack, and writes clearly enough that the next technician can pick up where they left off. Linux experience is welcome but not required.

What You'll Do

Provide remote and onsite support to users across the network's facilities
Install, configure, and troubleshoot Windows 10/11 and Windows Server (2012 R2 through 2025)
Diagnose hardware, software, and network problems end to end
Install, monitor, and troubleshoot backup systems
Review system logs, configurations, and error reports to identify root cause
Follow Tier 2 playbooks and escalate cleanly when an issue exceeds them
Capture reliable reproduction steps and identify workflow bottlenecks from the end user's perspective
Document tickets thoroughly — screenshots, screen recordings, log files, and the systems affected
Maintain knowledge base articles so recurring issues get faster to solve
Handle patient data in accordance with HIPAA and organizational security policy

What You Need

2+ years in an IT Technician, Desktop Support, or comparable role
Solid working knowledge of Windows 10/11 and Windows Server (2012 R2–2025)
Networking fundamentals: TCP/IP, DHCP, DNS, VPN, firewalls
Hands-on experience with backup platforms (Veeam, Datto, Acronis, or similar)
Ability to work independently and troubleshoot analytically
Clear written and verbal communication
Valid driver's license and ability to travel to regional sites up to 25% of the time

Nice to Have

Linux administration or support (Ubuntu, CentOS, Red Hat)
Ticketing systems (ConnectWise, ServiceNow, Jira, Autotask)
Cloud environments (Azure, AWS, M365)
Healthcare IT experience — EHR support, clinical workstations, or medical device connectivity
Certifications: CompTIA A+, Network+, Security+, MCSA, or equivalent

What We Offer

Competitive salary and benefits
Paid certification and technical training
A collaborative team that backs each other up
Broad exposure to systems and environments across a regional network

Pay: $45,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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technician (tier 2) jobs in youngstown, oh

IT Technician (Tier 2)

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