Top 176674 Assistant manager, mobileservice+ strategy Jobs

Assistant Manager, MobileService+ Strategy
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Assistant Manager, MobileService+ Strategy

General Motors -
Warren, MI

Apply Now

Job Details

Full-time
9 days ago

Benefits

Benefits from day one

Qualifications

Program management
Bachelor's degree
Data interpretation
Presentation preparation
Cross-functional collaboration
Research findings presentation
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Stakeholder management

Full Job Description

Job Description

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer.

The Role

The MobileService+ Strategy team is responsible for shaping how the program grows, scales, and delivers value for dealers and customers. This role leads strategic analysis, develops business cases, and translates opportunities into actionable plans across dealer operations, customer experience, and program growth. The ideal candidate brings strong business judgment, thrives in ambiguity, and can influence cross-functional partners to move priorities forward.

What You’ll Do

Build business cases and recommendations for MobileService+ growth, including impact on dealer adoption, customer experience, retention, revenue, operational efficiency, and program scale.
Partner across OnStar, Fleet, Customer Care and Aftersales, Warranty, field teams, and other stakeholders to align priorities and advance strategic initiatives.
Define requirements, assumptions, and operating models for new capabilities, dealer offerings, and third-party integrations.
Translate strategy into implementation plans by clarifying ownership, sequencing work, and coordinating cross-functional execution.
Develop executive-ready presentations, decision materials, and business updates for leadership reviews and planning discussions.
Synthesize market, dealer, and program insights to identify opportunities to improve adoption, scalability, and overall program effectiveness.
Support launch and growth planning for new vehicle and kit strategies, including dealer-facing messaging, ordering approach, and operational assumptions.
Resolve strategic issues that affect dealer experience or program credibility by evaluating facts, clarifying commitments, and recommending a path forward.

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in business, marketing, strategy, operations, or related field.
5+ years of experience in strategy, program management, field operations, automotive service, dealer operations, or related business functions.
Strong analytical and problem-solving skills, including the ability to structure complex business questions and convert analysis into clear recommendations.
S trong communication and stakeholder management skills, with the ability to influence across organizations without direct authority.
Ability to create clear executive-ready presentations, summaries, and recommendation materials.
S trong organizational skills and the ability to manage multiple priorities at the same time.

What Can Give You a Competitive Advantage (Preferred Qualifications)

Familiarity with GM dealer processes, field operations, and the MobileService+ program structure.
Experience with business cases, pilot programs, or new product and service launches.
Comfort working with dealer performance, customer experience, subscription, or service operations data

#LI-LK1



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Apply Now

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The Role

What You’ll Do

Build business cases and recommendations for MobileService+ growth, including impact on dealer adoption, customer experience, retention, revenue, operational efficiency, and program scale.

Partner across OnStar, Fleet, Customer Care and Aftersales, Warranty, field teams, and other stakeholders to align priorities and advance strategic initiatives.

Define requirements, assumptions, and operating models for new capabilities, dealer offerings, and third-party integrations.

Translate strategy into implementation plans by clarifying ownership, sequencing work, and coordinating cross-functional execution.

Develop executive-ready presentations, decision materials, and business updates for leadership reviews and planning discussions.

Synthesize market, dealer, and program insights to identify opportunities to improve adoption, scalability, and overall program effectiveness.

Support launch and growth planning for new vehicle and kit strategies, including dealer-facing messaging, ordering approach, and operational assumptions.

Resolve strategic issues that affect dealer experience or program credibility by evaluating facts, clarifying commitments, and recommending a path forward.

What Can Give You a Competitive Advantage (Preferred Qualifications)

Familiarity with GM dealer processes, field operations, and the MobileService+ program structure.

Experience with business cases, pilot programs, or new product and service launches.

Comfort working with dealer performance, customer experience, subscription, or service operations data