Top 24006 Cloud service technical support manager Jobs

Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC —Port Washington, WI
- Full-time
- Construction site
- Military
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC —Columbus, OH
- Full-time
- Construction site
- Military
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Senior IT Construction Engineer, NA
Vantage Data Centers Management Company LLC —Port Washington, WI
- $106,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
10d
Executive Sales Manager (SaaS)
Netlink Software Group America —Michigan
- Full-time
- Background check
- HIPAA
- Contracts
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Account Manager II
Paylocity —Pittsford, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
4d
Outbound Business Development Sales Representative – IT Managed Services
DENPRO, Inc. —Bryans Road, MD
- $100,000 - $120,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Cybersecurity Engineer
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
IT infrastructure & Security Manager
Leftbank Art —La Mirada, CA
- $105,000 - $125,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Dental insurance
- 401(k)
Quick Apply
10d
Sr. Infrastructure and Cloud Engineer
BSF —Jacksonville, FL
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
Quick Apply
Systems Security Engineer
Modern Technology Solutions, Inc —Wright-Patterson AFB, OH
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
IT Site Manager
Misfits Market —Tracy, CA
- $80,000 - $90,000 a year
- Evenings as needed
- Computer science
- Computer Science
- ERP systems
- Commuter assistance
- Paid holidays
Quick Apply
9d
IT Director
CITY OF PRATT —Pratt, KS
- $65,000 - $85,000 a year
- Weekends as needed
- Computer Science
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Program/Project Manager III
Dynamic Management Associates —Arlington, VA
- $195,000 - $210,000 a year
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Analysis skills
Quick Apply
Manager IT Infrastructure
Austal USA LLC —Mobile, AL
- Full-time
- Background check
- 18 years or older
- Computer science
Quick Apply
Unit Manager RN/LPN
Terrace of St. Cloud —Saint Cloud, FL
- From $30 an hour
- Full-time
- Nursing
- RN License
- Writing skills
Quick Apply
4d
INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager
State of Hawaii, Department of Transportation, Highways Division —Honolulu, HI
- $110,000 a year
- Temporary
- Computer Science
- 3 years
- Finance
- Health insurance
- Dental insurance
Quick Apply
Manager of Infrastructure
R&S Northeast, LLC —Fountain Run, KY
- Day shift
- Azure
- Ability to walk for extended periods
- Windows
- Paid holidays
- Health insurance
Quick Apply
Lead Network Security Specialist Infrastructure
Avangrid —Binghamton, NY
- $106,000 - $132,500 a year
- On call
- Azure
- 5 years
- Bachelor of Science
- Dental insurance
- Tuition reimbursement
Adobe Commerce Full Stack Engineer
Asset Marketing Services, LLC —Eagan, MN
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 8 years
Quick Apply

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Field Service Support Specialist

Ipsen International Inc -
Cherry Valley, IL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Email customer support
Microsoft Outlook
Industrial equipment diagnostics
Electrical work
Industrial equipment troubleshooting
High school diploma or GED
Math
Troubleshooting electrical systems
Mechanical troubleshooting

Full Job Description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Position Summary

The Technical Support Specialist is responsible for providing technical support for all Ipsen Furnace customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical heat treating furnaces expertise to determine the source of the problem and the most appropriate way to resolve.

This is a highly specialized industrial equipment role supporting vacuum heat treating furnaces, you will be diagnosing complex vacuum furnace mechanical and electrical failures.

Essential Duties and Responsibilities

Serve as the primary contact for technical support related questions/actions coming from the field by either service personnel or direct from customers.
Manages incoming calls, often at times outside standard office hours, and ensures timely follow up response through conclusion of issues is priority to ensure customer satisfaction.
Take ownership of support requests seeing them through to resolution.
Utilize troubleshooting guides, bulletins, and other information to assist with resolving issues.
Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features via CRM and other programs.
Prioritize and manage multiple priorities at one time, while quickly determining if issues are more complex and escalate as appropriate.
Assist sales department with technical questions and requests in a prompt and professional manner.
Generate sales leads and revenue through upgrades, support sales with new ideas.
Represents Ipsen Customer Service relative to parts sales, service agreement or requirements.
Clearly communicates with Regional Service Managers / Sales Engineers to inform them of possible service needs in their region.
Assists with training of internal employees (Customer Service and Field Service team) as well as external customers during Ipsen U programs.

Requirements:

Education and/or Experience

High School Diploma or equivalent required coupled with formal post HS training, course work, certifications and/or apprenticeship training. Associates or Bachelor's degree in a technical field strongly preferred.
4 + years related technical experience required.
Experience with troubleshooting, repair, and maintenance practices of vacuum furnace heat treating equipment preferred.

Knowledge, Skills, and Abilities

Ability to keep a professional attitude and demeanor when working with customers, either on the phone or in the field.
Ability to understand and troubleshoot vacuum furnaces issues relating to mechanical and electrical faults.
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Possess experience working with robust CRM systems (EX: Sales Force Service Cloud) preferred.
Ability to use MS Office suite of programs (Excel, Word, Outlook, etc.).
Ability to speak clearly & confidently about Ipsen vacuum furnaces, repair recommendations, and interact with technical customers via email, phone, or via chat functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Requires the ability to function as a team member and contribute to group goals.

Physical/Mental/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and use hands and finger dexterity.
Occasionally required to stand, walk, reach with hands and arms.
Regularly requires close vision, hearing and talking.
Exposure to moderate noise level.
Requires the ability to maintain mental alertness outside of standard working hours.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Apply Now

Refine Your Search

cloud service technical support manager jobs

Field Service Support Specialist

Senior Project Engineer, NA

Senior Project Engineer, NA

Senior IT Construction Engineer, NA

Executive Sales Manager (SaaS)

Account Manager II

Outbound Business Development Sales Representative – IT Managed Services

Senior Cybersecurity Engineer

IT infrastructure & Security Manager

Sr. Infrastructure and Cloud Engineer

Systems Security Engineer

IT Site Manager

IT Director

Program/Project Manager III

Manager IT Infrastructure

Unit Manager RN/LPN

INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager

Manager of Infrastructure

Lead Network Security Specialist Infrastructure

Adobe Commerce Full Stack Engineer

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