Top 132 Cx content specialist Jobs

CX Content Specialist
Roadie —Remote
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
- Paid holidays
- Health insurance
Learning & Development Specialist - Workplace Mental Health
TELUS Digital —Las Vegas, NV
- English
- Mid-level
- Microsoft Office
Health Professional Educator Specialist 2 CX
UC Davis Health —Sacramento, CA
- $34.72 - $50.58 an hour
- Full-time
- Background check
- Word processing
- Pass drug screening
- Continuing education credits
- Paid holidays
11d
Content Specialist Member Experience
Point32Health —Canton, MA
- $58,087.20 - $87,130.80 a year
- Full-time
- Microsoft Excel
- Marketing
- English
- Disability insurance
- Health insurance
11d
Virtual Events & Webinars Specialist
Freshworks —San Mateo, CA
- $130,000 - $162,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Commuter assistance
- Employee stock purchase plan
Quick Apply
Customer Support Specialists, AI Response Evaluation
mpathic —Seattle, WA
- $30 - $40 an hour
- Part-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
7d
Technical Product Specialist - Portuguese
Atento —Miramar, FL
- Full-time
- English
- Mid-level
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Conversational AI Specialist
ClarkDietrich —West Chester, OH
- $84,900 - $140,100 a year
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Global Sales Enablement Specialist
Broadvoice | GoContact —Remote
- Full-time
- Continuous improvement
- Organizational skills
- Senior level
Quick Apply
Customer Experience (CX) Support Specialist - WSS
Foot Locker —Gardena, CA
- $70,500 - $75,000 a year
- Full-time
- Microsoft Excel
- Marketing
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Experience Specialist
Twitch —Seattle, WA
- $66,300 - $115,400 a year
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
9d
Knowledge Governance Specialist II
BambooHR —Draper, UT
- Holidays
- Hybrid work
- Background check
- Mid-level
- Office
- Disability insurance
- 401(k)
Quick Apply
6d
Sr. Manager, Knowledge Management & CX Enablement
CallRail —Atlanta, GA
- Data analysis skills
- Office
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
EXPANSION Validation Specialist
Piramal Pharma Solutions Inc. —Lexington, KY
- Mid-level
- 2 years
- Communication skills
5d
Customer Experience Specialist
Twitch Interactive, Inc. - D48 —Seattle, WA
- $70,800 - $115,400 a year
- Full-time
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
10d
Knowledge & Training Specialist
DataBank —Dallas, TX
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Senior Technical Services Project Specialist
Laticrete International —Bethany, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
Global CX Strategy Leader, Connected Products , Industry Specialists and Solutions (ISS); AWS Automotive & Manufacturing
Amazon Web Services, Inc. —Austin, TX
- $147,900 - $200,100 a year
- Full-time
- 5 years
- Public speaking
- AWS
- AD&D insurance
- Health insurance
Manager, Customer Care Training and Quality
PGA Tour Superstore —Roswell, GA
- Weekends as needed
- Office
- 3 years
- Ability to sit for extended periods
12d
Apparel Pattern & Fit Developer, Softlines Private Brands
Amazon.com Services LLC —Santa Monica, CA
- $74,200 - $129,800 a year
- Full-time
- 3 years
- SQL
- Fair chance
- AD&D insurance
- Health insurance

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CX Content Specialist

Roadie -
Remote

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Job Details

Benefits

Work from home stipend
Paid holidays
Health insurance
Unlimited paid time off
Family leave
401(k) matching
Sabbatical
Loan assistance

Qualifications

Knowledge management
Content management systems
Bachelor's degree

Full Job Description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.

As a CX Content Specialist, you will play a critical role in developing, organizing, and maintaining high-quality internal and external content that supports the Customer Experience (CX) team, our customers, and cross-functional partners. You will work closely with Training, Quality, and Operations teams, as well as collaborate with Product, Marketing, and Legal stakeholders to ensure content is accurate, consistent, and aligned with brand standards. You will be responsible for managing content requests, maintaining our knowledge bases, and ensuring content enables CX teams to deliver a seamless customer experience.

What You’ll Do

Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes
Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources
Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members
Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging
Work with the Legal team to secure necessary approvals for external-facing content
Prioritize and organize incoming content requests based on scope, urgency, and deadlines
Ensure efficient and timely completion of deliverables based on KPIs set by the Content & Instructional Design Manager
Develop and maintain CX team macros to ensure standardized, brand-aligned communication across customer interactions
Deliver and manage internal communications for CX teams across communication channels.
Optimize the knowledge base’s search experience by staying current on Salesforce features and capabilities.
Provide regular updates to CX Enablement leadership regarding help center performance, content initiatives, and identified opportunities for knowledge improvement.

What You Bring

Bachelor's degree in English, Communication, Technical Writing or a related field
2+ years of experience in technical writing or content development and creation
Experience with content management systems and knowledge bases, Salesforce strongly preferred
Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner
Tenacity for problem-solving with exceptional patience and persistence
Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience
Ability to produce digestible, searchable, accessible content for a variety of audiences
Self-starter and ability to work independently

Why Roadie?

Competitive total rewards package
100% company-paid health insurance for yourself
401(k) with company match
Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
Remote-first environment
Unlimited PTO
Inclusive family leave policy that supports all new parents
Paid Wellness Days in addition to Company holidays
Monthly WFH stipend
Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
The technology you need to get the job done

This role is not eligible for Visa sponsorship. Applicants must be authorized to work for any employer in the U.S.

Apply Now

Refine Your Search

cx content specialist jobs

CX Content Specialist

Learning & Development Specialist - Workplace Mental Health

Health Professional Educator Specialist 2 CX

Content Specialist Member Experience

Virtual Events & Webinars Specialist

Customer Support Specialists, AI Response Evaluation

Technical Product Specialist - Portuguese

Conversational AI Specialist

Global Sales Enablement Specialist

Customer Experience (CX) Support Specialist - WSS

Customer Experience Specialist

Knowledge Governance Specialist II

Sr. Manager, Knowledge Management & CX Enablement

EXPANSION Validation Specialist

Customer Experience Specialist

Knowledge & Training Specialist

Senior Technical Services Project Specialist

Global CX Strategy Leader, Connected Products , Industry Specialists and Solutions (ISS); AWS Automotive & Manufacturing

Manager, Customer Care Training and Quality

Apparel Pattern & Fit Developer, Softlines Private Brands

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