Top 34 Department of labor Jobs

Member Support Specialist
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Remote
- $18 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
Quick Apply
Labor Services Representative/ Trainee 1/2 (LVER), Staten Island (NY HELPS)
State of New York - Labor, Department of —Staten Island, NY
- $50,844 - $76,359 a year
- Full-time
- Background check
- Doctoral degree
- Military
- Paid parental leave
- Paid holidays
7d
Assistant Attorney General - Department of Labor
State of Kansas - Department of Labor —Shawnee County, KS
- $88,000 - $95,000 a year
- Email
- Background check
- Management
- Writing skills
- Paid holidays
- Health insurance
3d
Loan Servicing and Collections Specialist
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $23 - $26 an hour
- Hybrid work
- Research
- Mid-level
- Office
Quick Apply
Administrative Assistant 1/Trainee 1/2 - Albany (NY HELPS)
State of New York - Labor, Department of —Albany, NY
- $40,391 - $58,447 a year
- Full-time
- Background check
- Spanish
- Word processing
- Paid parental leave
- Paid holidays
10d
Records Clerk
State of Kansas - Department of Labor —Shawnee County, KS
- $17.10 an hour
- Full-time
- Background check
- Research
- Mid-level
- Paid holidays
- Health insurance
3d
Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Microsoft Word
- 5 years
- Bachelor's degree
Quick Apply
Administrative Specialist
State of Kansas - Department of Labor —Sedgwick County, KS
- $17.08 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Health insurance
13d
Field Representative
State of Kansas - Department of Labor —Shawnee County, KS
- $19.25 - $20.25 an hour
- Full-time
- Background check
- Research
- Office
- Paid holidays
- Health insurance
10d
URGENT HIRING: Financial Wellness Advisor / Member Services Representative
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Hillcrest Heights, MD
- $18 an hour
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
13d
IT Support Analyst I
State of Kansas - Department of Labor —Shawnee County, KS
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid holidays
- Health insurance
12d
Safety & Health Inspector Apprentice 1, White Plains (NY HELPS)
State of New York - Labor, Department of —White Plains, NY
- $53,764 - $76,359 a year
- Full-time
- Background check
- Construction site
- Customer service
- Paid parental leave
- Paid holidays
10d
OSHA Safety Compliance Officer I
State of North Carolina - Department of Labor —Forsyth County, NC
- $57,983 - $101,470 a year
- Full-time
- Microsoft Word
- Background check
- Writing skills
Investigative Specialist 1/Trainee (Labor Standards, Spanish Language) - Brooklyn (NY HELPS)
State of New York - Labor, Department of —Brooklyn, NY
- $53,764 - $85,138 a year
- Full-time
- Background check
- Office
- Driver's License
- Paid parental leave
- Paid holidays
11d
OSH Safety Compliance Officer I
State of North Carolina - Department of Labor —Mecklenburg County, NC
- $57,984 - $61,000 a year
- Full-time
- Background check
- Word processing
- Writing skills
13d
Job Center Specialist I
State of Vermont - Department of Labor —Burlington, VT
- $23.75 - $36.88 an hour
- Multiple hires
- Office
- Driver's License
- Travel
- Wellness program
- Paid holidays
Staff Attorney / Administrative Law Judge
State of Vermont - Department of Labor —Burlington, VT
- Urgently hiring
- Writing skills
- Analysis skills
- Senior level
Elevator , Amusement Safety Inspector
State of North Carolina - Department of Labor —Mecklenburg County, NC
- $55,221 - $79,310 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Pass drug screening
Senior Accountant/Accountant Trainee 1/2 - Albany (NY HELPS)
State of New York - Labor, Department of —Albany, NY
- $53,764 - $85,138 a year
- Full-time
- Background check
- CPA
- Mid-level
- Paid parental leave
- Paid holidays
10d
Job Center Specialist II - Adult
State of Vermont - Department of Labor —Burlington, VT
- $25.08 - $39.04 an hour
- Multiple hires
- Mid-level
- Office
- Driver's License
- Wellness program
- Paid holidays

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Member Support Specialist

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Remote

Quick Apply

Job Details

$18 an hour

Qualifications

High school diploma or GED
Productivity software
Technical Proficiency

Full Job Description

Position Summary

The Member Support Specialist (MSS) at Labor Credit Union serves as one of the primary points of contact for members, delivering exceptional service through phone, email, chat, and other digital communication channels. This role is responsible for assisting members with account inquiries, resolving issues, promoting credit union products and services, and ensuring a positive member experience from onboarding and beyond.

The MSS also contributes to membership growth by building strong relationships, engaging prospective members, and exemplifying Labor Credit Union's core values: Bold & Innovative, Convenient, Inclusive, Leadership, and Financial Stability. Through these efforts, the MSS helps drive member satisfaction and organizational success.

Primary Duties & Responsibilities

1. Member Support

Respond to member inquiries promptly and professionally via phone, email, chat, and secure messaging.
Assist members with account information, transactions, and service requests.
Resolve member concerns efficiently and escalate complex issues when necessary.

2. Transaction Assistance

Process transfers, payments, and account updates accurately and in a timely manner.
Provide guidance on digital services, including online banking, mobile banking, and bill payment systems.
Troubleshoot and resolve technical issues related to digital banking platforms.

3. Sales and Service

Identify member needs and recommend appropriate credit union products and services.
Educate members on the benefits of available offerings, including loans, credit cards, and savings products.
Meet individual and team performance goals related to service quality, member satisfaction, and sales.

4. Compliance and Security

Verify member identities and maintain strict confidentiality of member information.
Adhere to all credit union policies, procedures, and regulatory requirements.
Monitor for and report suspicious activity in accordance with fraud prevention and security protocols.

5. Documentation and Follow-Up

Accurately document member interactions, transactions, and resolutions.
Follow up on member inquiries to ensure timely and satisfactory resolution.
Provide constructive feedback to management regarding recurring issues and process improvement opportunities.

6. Team Collaboration

Participate in team meetings and training sessions to remain current on products, services, policies, and procedures.
Collaborate with colleagues across departments to enhance the member experience and resolve issues effectively.
Communicate professionally and respectfully with team members and stakeholders.

7. Additional Responsibilities

Perform other duties as assigned.

Position Requirements

High school diploma or equivalent required; some college coursework or an associate's or bachelor's degree preferred.
Minimum of 1-2 years of customer service experience, preferably in a financial institution, contact center, or call center environment.
Credit Union Certified Financial Counselor (CCUFC) certification preferred.
Strong verbal and written communication skills.
Excellent problem-solving, analytical, and decision-making abilities.
Proficiency with call center software, banking systems, and Microsoft Office applications.
Ability to multitask and effectively manage competing priorities in a fast-paced environment.
Strong commitment to providing exceptional member service.

Work Environment

Must maintain a reliable high-speed internet connection and a secure, distraction-free workspace when working remotely.
Flexibility to work evenings, weekends, or adjusted schedules based on business and member needs.
Ability to remain seated for extended periods while working at a computer and using a telephone or headset.
Occasionally required to lift and move items weighing up to 10 pounds, such as office supplies or equipment.

Quick Apply

Refine Your Search

department of labor jobs

Member Support Specialist

Labor Services Representative/ Trainee 1/2 (LVER), Staten Island (NY HELPS)

Assistant Attorney General - Department of Labor

Loan Servicing and Collections Specialist

Administrative Assistant 1/Trainee 1/2 - Albany (NY HELPS)

Records Clerk

Loan Servicing and Collections Manager

Administrative Specialist

Field Representative

URGENT HIRING: Financial Wellness Advisor / Member Services Representative

IT Support Analyst I

Safety & Health Inspector Apprentice 1, White Plains (NY HELPS)

OSHA Safety Compliance Officer I

Investigative Specialist 1/Trainee (Labor Standards, Spanish Language) - Brooklyn (NY HELPS)

OSH Safety Compliance Officer I

Job Center Specialist I

Staff Attorney / Administrative Law Judge

Elevator , Amusement Safety Inspector

Senior Accountant/Accountant Trainee 1/2 - Albany (NY HELPS)

Job Center Specialist II - Adult