Top 127514 Member experience specialist Jobs

Care Specialist
Mixlab —Remote
- $22 - $24 an hour
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- 2 years
- Commuter assistance
- Health savings account
Quick Apply
Collections Specialist
Vector Airport Systems LLC —Remote
- $62,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Communication skills
- On-the-job training
Quick Apply
13d
Contract Annotation Specialist
Qureos Inc —New York, NY
- $75 - $100 an hour
- Full-time
- Continuous improvement
- Communication skills
- Entry level
12d
Member Flex Guide
Devoted Health —Remote
- $20 - $25 an hour
- Weekends as needed
- HIPAA
- Typing
- 1 year
- Dental insurance
- 401(k)
TECHNOLOGIST REG - RAD DIAGNOS
Aultman Health Foundation —Canton, OH
- Part-time
- Hospital
- Mid-level
- Ability to lift 50 pounds
Experienced Seamstress
Margaret's Cleaners —San Diego, CA
- $20 - $30 an hour
- Full-time
- Background check
- 5 years
- Senior level
- Paid training
- Paid holidays
Quick Apply
ICT Disaster Response Specialist
Samaritan's Purse —North Wilkesboro, NC
- Full-time
- Up to 50% travel
- 5 years
- English
- Paid holidays
- Disability insurance
Inside Sales Specialist - Clinical Experience Required (HT, Pathologists' Assistant, Lab Tech)
Vector Surgical —Menomonee Falls, WI
- Part-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Benefit Technology Specialist
CGI Business Solutions —Auburn, NH
- From $25 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Processing CAD Specialist
American Steel and Aluminum LLC —Saco, ME
- $65,000 - $70,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Health savings account
- Disability insurance
Quick Apply
Pre-Press Specialist
Curtis Packaging Corporation —Sandy Hook, CT
- $1 - $2 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Business Development Specialist I
Interstate Batteries —Waipahu, HI
- $60,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Experienced Cardiovascular Invasive Specialist
Inova Health —Falls Church, VA
- $38.42 - $62.62 an hour
- Part-time
- Background check
- Nursing
- RN License
- Wellness program
- Paid parental leave
Quick Apply
Experienced Cardiovascular Invasive Specialist
Inova Health —Falls Church, VA
- $38.42 - $62.62 an hour
- Part-time
- Hybrid work
- Background check
- Nursing
- RN License
- Wellness program
- Paid parental leave
Quick Apply
Cardiovascular Invasive Specialist 2 (IR Technologist)
Inova Health System —Falls Church, VA
- $38.42 - $62.62 an hour
- Full-time
- Nursing
- RN License
- Hospital
- Wellness program
- Continuing education credits
Quick Apply
Environmental Specialist
Smyrna Ready Mix, LLC —Springfield, OH
- Full-time
- Pass drug screening
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
Registered Dietitian
LIFE Pittsburgh —Pittsburgh, PA
- $46,000 - $55,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Home Health
- Health insurance
- Dental insurance
Quick Apply
Account Specialist, OUTs
Gentell —Little Rock, AR
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
Scheduling Specialist
Pediatric Dentistry & Orthodontics —Helena, MT
- $40,000 - $48,000 a year
- Full-time
- Dental office
- Cleaning
- In-person
- Health insurance
- 401(k)
Quick Apply
Behavior Specialist
The Benedictine School —Mardela Springs, MD
- $67,372 - $89,829 a year
- Full-time
- Background check
- Mid-level
- Loan repayment program
- Health insurance
Quick Apply
12d

I want to receive the latest job alert for member experience specialist

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

member experience specialist jobs near

Care Specialist

Mixlab -
Remote

Quick Apply

Job Details

Full-time
$22 - $24 an hour

Benefits

Commuter assistance
Stock options
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer relationship building
Texting/chatbox tools
Phone communication
Payment processing
Customer order taking
Logistics customer service
Client inquiry handling
Shipment tracking for distribution operations
Drug regulation
Prescription intake
Veterinary client education
Order shipping
High school diploma or GED
Bachelor's degree
Communication with pet owners
Customer issue escalation
Billing issue inquiries
Order tracking
Order inquiry handling
2 years
Communication skills
Entry level
Client interaction via phone calls
Medication instructions

Full Job Description

Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Care Specialist to remotely support our customer service operations. We are looking for a customer-focused individual who is passionate about providing personalized care for pets and pet owners with a positive, can-do attitude, and an ability to #MakeItHappen for our furry (and scaly!) friends no matter what. Taking care of customers and veterinarians is our #1 priority. You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.

Our Care Associates must be detail-oriented, thorough, and obsessed with creating the best possible experience for our customers.

RESPONSIBILITIES:

Delight our customers and build their loyalty through excellent customer service and a friendly, positive attitude:
Quickly and efficiently handle communication with customers by answering phone calls, text messages, and emails regarding billing, delivery, and general questions to ensure that all of customer needs are met and problems are resolved
Call customers when additional information is needed regarding their medication or when there is a refill coming up on their pets medication
Inform customers of Mixlab’s values, policies and procedures as a client, and occasionally “sell” Mixlab to new customers over the phone who are considering switching
Professionally communicate with veterinarians and Mixlab pharmacists to get our customers their prescriptions in a timely manner:
Answer phone calls, emails, and text messages from veterinarians and vet practice staff to answer their questions, take information for new prescriptions or update them on the status of orders
Call vet practices when additional information is needed, authorization is needed on a new medication, or to relay client questions or concerns
Follow Mixlab company workflow and processes to ensure smooth daily operations:
Work closely with the logistics team to schedule deliveries via Mixlab couriers and UPS shipping
Communicate with Mixlab pharmacists, pharmacy technicians, compounding technicians, and couriers to ensure that we always are able to deliver on our promises to clients
Use multiple online systems and platforms to find information, troubleshoot and solve problems, create and process orders, track deliveries, etc.
Create prescriptions and online orders responsibly and correctly with extreme attention to detail
Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preference
Write creative, fun, and appropriate messages to pets and select appropriate toys to include in their order
Work together with your team members to ensure all orders are placed and all needs are met on a daily basis.

ABOUT YOU:

You have a Bachelor’s Degree or High School Diploma (or equivalent) with relevant experience
You have 2-3 years of experience in customer-centric role, such as a Customer Service Representative
You have experience working in veterinary care or the medical field, or a strong interest in working in the field.
You have the ability to learn basic medication and administration information and be able to help resolve customer issues but knowing when a question needs to be escalated to a pharmacist for assistance
You have the ability to learn and understand basic medication formulations, compound vs. noncompound, controlled substances & hazardous products, and New York State Food & Drug Administration laws.
You solve problems and make decisions under pressure while remaining calm, supportive, and understanding to clients.
You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
You have the ability to empathize during difficult conversations and prioritize pet parents needs
You have excellent communication skills - both written & verbal
You have the ability to learn and adapt to changing software and platforms
You have flexibility to work nights, weekends, and holidays
MUST LOVE PETS and their people!

What we offer

100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
Company Stock Options
Pre-tax commuter benefits, dependent care, HSA and FSA
Employer-paid short and long-term disability leave, parental leave, and life insurance
401k with $300/year match
Referral bonus payouts of up to $1,000 for a successful referral
Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
Discounts on many items through Perkspot
And more!

This is a full-time, hourly role, and the pay depends on individual qualifications, experience, and skillset.

Mixlab launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just a few years, we’ve established trusted partnerships (and friendships!) with veterinarians and pet parents across the country. We focus on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! We are rapidly growing the team so that we can give all pets the personalized care they deserve.

Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy. Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!

We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at [email protected] or call 201-431-6176.

Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

member experience specialist jobs

Care Specialist

Collections Specialist

Contract Annotation Specialist

Member Flex Guide

TECHNOLOGIST REG - RAD DIAGNOS

Experienced Seamstress

ICT Disaster Response Specialist

Inside Sales Specialist - Clinical Experience Required (HT, Pathologists' Assistant, Lab Tech)

Benefit Technology Specialist

Processing CAD Specialist

Pre-Press Specialist

Business Development Specialist I

Experienced Cardiovascular Invasive Specialist

Experienced Cardiovascular Invasive Specialist

Cardiovascular Invasive Specialist 2 (IR Technologist)

Environmental Specialist

Registered Dietitian

Account Specialist, OUTs

Scheduling Specialist

Behavior Specialist

I want to receive the latest job alert for member experience specialist

Related Searches

Explore jobs in more locations

RESPONSIBILITIES:

ABOUT YOU:

What we offer

Job Seeker Tools

Employer Tools

Browse

Stay Connected