Top 68899 Sales & customer experience specialist Jobs

Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
Online Sales Specialist (Remote, Contract)
Overqualified —Remote
- $65,250 - $105,500 a year
- Full-time
- Remote
- Entry level
- Work from home
Quick Apply
6d
Customer Support Specialist - USA
Railbookers Group —Remote
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health savings account
- Disability insurance
Quick Apply
Remote Online Posting Vehicle Specialist
R and R Car Company —Michigan
- $3 - $1,500 a week
- Choose your own hours
- Remote
- Data entry
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
7d
Resolution Specialist - REMOTE - US
Holland America Line —Seattle, WA
- $18 an hour
- 8 hour shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Employee stock purchase plan
- Health insurance
12d
Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)
Lamps Plus —Remote
- Full-time
- Remote
- Computer literacy
- English
- Windows
- Paid training
- Work from home
Customer Growth Specialist
Allenwood Services LLC —Remote
- $60,000 - $70,000 a year
- Full-time
- Remote
- 1 year
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Housecall Pro
Sunshine Admin —Remote
- From $13.41 an hour
- Full-time
- Remote
- Google Workspace
- Sales
- English
- Health insurance
- Work from home
Quick Apply
4d
Trial Experience Specialist (Inside Sales)
HighLevel —Remote
- $44,000 - $52,000 a year
- Full-time
- Remote
- Mid-level
- Presentation skills
- Bachelor's degree
Patient Enrollment Specialist
Nabi —Remote
- Weekends as needed
- Remote
- Communication skills
- Entry level
Remote Inbound Sales Specialist
Crushing It On Camera —Remote
- Choose your own hours
- Remote
- No degree
- Military encouraged
- Smartphone
- COVID-19 protective measures
- Work from home
Quick Apply
Customer Support Specialist
1stdibs.com —New York, NY
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Experience Sales Specialist (On-site Overnight position)
StorQuest Self Storage —Tempe, AZ
- $18 - $20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Specialist
Ameritech Construction —Pasadena, MD
- $25 - $40 an hour
- Urgently hiring
- Sales
- No experience needed
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
14d
Customer Experience Specialist
Pilot Fiber —New York, NY
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Experience equivalent to degree accepted
- 2 years
- Health insurance
- Dental insurance
4d
Sales Tax Onboarding Specialist (100% Remote Work)
TaxValet —Remote
- $65,000 a year
- Online Application
- Remote
- No experience needed
- Research
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
13d
Customer Support Specialist - Canada (ON/BC)
Railbookers Group —Remote
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Travel reimbursement
- AD&D insurance
Quick Apply
Inside Sales & Customer Relationship Specialist (Remote)
Graeme Industrial LLC —Remote
- $45,000 - $50,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Paid holidays
Quick Apply
4d
Remote Call Center Agent
Goodday Financial —Cardiff-by-the-Sea, CA
- $40 - $50 an hour
- Full-time
- Computer literacy
- Organizational skills
- Computer skills
- Paid training
- Opportunities for advancement
Quick Apply
14d
Electric Vehicle Customer Experience Specialist
Percepta —Dearborn, MI
- $20 an hour
- Full-time
- Hybrid work
- Writing skills
- English
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
14d

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Customer Retention Specialist (Tier 1)

Retention Express
Remote

Quick Apply

Job Details

Full-time
$0 a year

Qualifications

Technical Proficiency

Full Job Description

About Retention Express

Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses. Our mission is to provide unparalleled customer experiences and first-call resolution, all while helping our clients retain their valued customers across all customer-contact channels. Headquartered in Atlanta, Georgia.

About the role

As a Tier 1 Customer Retention Specialist specializing in customer Retention in a niche, membership-driven industry. You will be responsible for preserving and enhancing customer relationships. Your primary duties will include taking high call volumes daily, resolving complex billing inquiries, handling customer retention efforts, and facilitating refunds when necessary. You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent, primarily in the express car wash industry.

Excellent written and oral communication skills, and can convey details clearly at all touchpoints with the customer across all channels.

What you'll do

Operational Duties/Responsibilities...

We utilize a full tech stack of tools and programs, and you must be able to demonstrate your ability of prior use of tech platforms.
Respond to all customer support inquiries timely and accurately through our ticketing system platform.
Upholds our customer care standards by understanding, meeting, and exceeding specific KPIs including response times, resolution times, after call work, attention to detail, retention save metrics and more.
Brings their A game to every customer interaction across all channels including phone, texting, email, social media messenger and chat – live and passive.
Ability to prioritize work effectively, including successfully multitasking customer issues.
Comfortable using a wide variety of tech platforms and quickly becomes a PRO in them.
Prior experience in but not limited to POSs (Point of Sale software), Zendesk! or Fresh Desk, Slack, CRMs, TalkDesk, Zapier, NiceIn Contact, Google Suite, Ring Central and other CCaaS platforms.
Work effectively as part of a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
Takes ownership and provides professional communication with our clients’ customers at every touch point across all touchpoints.
Excellent written and oral skills and communicate details clearly across all touch points with the customer over all channels.
Accurate representation of the client, their product set and culture with each customer interactions with us.

Qualifications

We're Excited About You Because You...

College degree preferred.
Proven experience in customer service, with a strong track record of handling daily high-volume ticket resolutions and inbound calls, including issues and customer retention efforts.
Excellent communication skills, both verbal and written, with the ability to negotiate and communicate effectively with customers.
Communicate in English fluently, Spanish is a plus.
Proficiency in customer support software, POS systems, and other various tech stack tools.
Strong problem-solving abilities, focusing on finding creative solutions to billing disputes and retaining customers.
Motivated by success and taking pride in driving value back to our clients in reducing voluntary and involuntary churn to help them grow their business.
Ability to work independently and as part of a team.
Reliable, accountable, and own up to mistakes.
The role requires an appropriate work-from-home environment that supports handling high volumes of inbound calls. Including outbound calls, SMS, emails and chat follow-ups.

Company Values

Our Mission

At Retention Express, our mission is to deliver measurable customer and business outcomes by operating as a seamless extension of the brands we serve.

We combine highly trained remote teammates with secure, AI-powered voice and chat technology to protect revenue, strengthen customer loyalty, and elevate brand experience across every inbound interaction.

We operate with enterprise-level standards for performance, security, and accountability—because trust, consistency, and results matter.

We deliver outcomes at scale.

Values:

1. Customer Impact

We focus on outcomes, not just interactions.

2. Brand Integrity — “In Brand. For the Brand.”

We operate as a true extension of our clients’ teams.

3. Modern Technology & AI Enablement

We use technology to enhance performance, consistency, and scale.

4. Performance & Accountability

High standards drive consistent results.

5. Proactive Problem Solving

We anticipate issues and act before they escalate.

6. Operational Integrity & Documentation Excellence

Strong operations enable scale and trust.

7. Security, Data Protection & Compliance

Trust is built through disciplined data protection.

8. Responsible Growth & Fiscal Discipline

We scale sustainably and responsibly.

9. Trust-Based Flexibility

Flexibility is earned through reliability.

Quick Apply

Refine Your Search

sales & customer experience specialist jobs

Customer Retention Specialist (Tier 1)

Online Sales Specialist (Remote, Contract)

Customer Support Specialist - USA

Remote Online Posting Vehicle Specialist

Resolution Specialist - REMOTE - US

Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Customer Growth Specialist

Customer Service Representative - Housecall Pro

Trial Experience Specialist (Inside Sales)

Patient Enrollment Specialist

Remote Inbound Sales Specialist

Customer Support Specialist

Customer Experience Sales Specialist (On-site Overnight position)

Customer Service Specialist

Customer Experience Specialist

Sales Tax Onboarding Specialist (100% Remote Work)

Customer Support Specialist - Canada (ON/BC)

Inside Sales & Customer Relationship Specialist (Remote)

Remote Call Center Agent

Electric Vehicle Customer Experience Specialist

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