Top 4915 Solution architect Jobs in 'remote'

Pharmacy Telephony Architect (2026-7165)
CareTria —Remote
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer Science
- HIPAA
- English
- Paid parental leave
- Health insurance
Databricks Architect/Engineer- Remote
Notifyanywhere LLC —Remote
- $80 - $100 an hour
- Email
- Remote
- Background check
- Software troubleshooting
- 8 years
Quick Apply
11d
Partner Technical Architect
ServiceNow —Boston, MA
- $134,250 - $221,550 a year
- Online Application
- Remote
- Residential
- 8 years
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Solution Architect
Insurity —Remote
- $83,000 - $160,000 a year
- Call employer
- Background check
- Salesforce
- SQL
- Paid parental leave
- Disability insurance
SAP Migration SME
ITS Consulting, Inc. —Remote
- $135,000 - $190,000 a year
- Full-time
- Remote
- Bachelor's degree
- US work authorization
- 1 year
- Health insurance
- 401(k)
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Solution Architect
EPAM Systems, Inc. —Remote
- $150,000 - $190,000 a year
- 5 years
- Mentoring
- Fair chance
- Health savings account
- AD&D insurance
Business Analyst - US Remote
RELQ TECHNOLOGIES LLC —Tampa, FL
- Full-time
- Remote
- Management
- ERP systems
- SQL
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IT Solution Architect
Software Technology Inc —Remote
- Computer Science
- Research
- Bachelor's degree
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NetSuite Solution Architect / Development Manager
TechArm IT Services —Remote
- $60 an hour
- Contract
- Remote
- 8 years
- Senior level
- Leadership
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IT Systems Architect
E Logic —Washington, DC
- From $125,000 a year
- Full-time
- Remote
- Computer Science
- 8 years
- Analysis skills
Quick Apply
Solution Architect - AI & Data
ServiceNow —Atlanta, GA
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
Quick Apply
Solution Architect - AI & Data
ServiceNow —Austin, TX
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
Quick Apply
Staff AI Agent Engineer – Moveworks | Implementations & Partner Success
ServiceNow —New York, NY
- $137,700 - $241,000 a year
- Online Application
- Remote
- System design
- Windows
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
Solution Architect - AI & Data
ServiceNow —Chicago, IL
- $173,200 - $270,600 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Solutions Architect - Appian
Healthesystems —Tampa, FL
- $136,600 - $187,770 a year
- Remote
- Computer Science
- Office
- 8 years
- Paid holidays
- Disability insurance
Quick Apply
Azure Integration Architect
Intellibee Inc —Remote
- Full-time
- Remote
- 7 years
- Computer Science
- DevOps
- Health insurance
- 401(k)
Quick Apply
11d
Solution Architect, Revenue Cycle - Remote
Mayo Clinic —Rochester, MN
- $134,347 - $194,750 a year
- Weekends as needed
- Remote
- System design
- 3 years
- Master's degree
- Health savings account
- Health insurance
Cloud and AI Platform Architect - Remote
Healthesystems —Tampa, FL
- $136,600 - $187,770 a year
- Weekends as needed
- Remote
- 7 years
- DevOps
- System design
- Paid holidays
- Disability insurance
Quick Apply
Salesforce CPQ / KBMax Developer & Solution Architect
Connexion Systems and Engineering, Inc. —Remote
- $140 - $165 an hour
- Full-time
- Remote
- Salesforce
- 3 years
- Senior level
- Health insurance
- Dental insurance
Quick Apply
6d
REMOTE Lead AI Platform Engineer
Everforth, Cybercoders —Remote
- $175,000 - $200,000 a year
- Full-time
- Remote
- 7 years
- AWS
- Mentoring
- Health savings account
- Health insurance
Quick Apply

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Pharmacy Telephony Architect (2026-7165)

CareTria
Remote

Apply Now

Job Details

Full-time
$90,000 - $120,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Vendor relationship building
Pharmacy Information Systems (PIS)
Application systems
System design for system development
IVR
Voice over internet protocol (VoIP) configuration
Stakeholder relationship building
Stakeholder management

Full Job Description

POSITION SUMMARY:

The Pharmacy Telephony Architect serves as the technical lead for pharmacy contact center and telephony solutions supporting patient, provider, and customer interactions. This role is responsible for the design, development, implementation, and ongoing optimization of IVR applications, call routing strategies, telephony integrations, and contact center platforms. The role will support telephony integrations within our Pharmacy Management System and other pharmacy applications.

KEY RESPONSIBILITIES:

IVR Design & Development

Design, build, test, and maintain complex IVR call flows and self-service applications.

Develop and optimize routing strategies, call treatment logic, queues, and customer journeys.

Support IVR modernization initiatives and customer experience enhancements.

Analyze call flow performance and implement continuous improvements.

Telephony & Contact Center Administration

Configure and support Genesys Cloud CX and related telephony technologies.

Manage call routing, agent provisioning, queue configuration, and platform administration.

Support call recording, SIP telephony, voice infrastructure, and telecommunications integrations.

Troubleshoot and resolve telephony and contact center platform issues.

Platform Integration

Support integration between Genesys, telephony platforms, and pharmacy management systems.

Collaborate with Workbench and other pharmacy technology teams to ensure seamless customer and operational workflows.

Support API-based integrations and data exchange requirements.

Ensure alignment between telephony capabilities and pharmacy business processes.

Incident Management & Ticket Triage

Manage and prioritize telecommunications, IVR, and pharmacy systems support tickets.

Lead root-cause analysis and resolution of production issues.

Coordinate with vendors and internal stakeholders to resolve platform-related incidents.

Maintain service documentation and operational procedures.

Performance Optimization

Monitor IVR containment, call routing effectiveness, service levels, and platform performance.

Develop reporting and recommendations to improve customer experience and operational efficiency.

Identify automation opportunities that reduce call volume and improve self-service adoption.

Vendor & Stakeholder Management

Partner with CaasS vendor (I.e. Genesys, CXOne, Five9), telecommunications providers, and pharmacy technology vendors.

Coordinate platform upgrades, maintenance activities, and production deployments.

Collaborate with business and operational leaders to prioritize enhancements and support requirements.

Perform all other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

Bachelor’s degree in computer science, Information Systems, or related field (or equivalent combination of education and experience).

5+ years supporting contact center technologies and telephony platforms.

3+ years hands-on experience designing and maintaining IVR applications and call routing strategies

PREFERRED EDUCATION AND EXPERIENCE:

Background in healthcare, pharma, or other regulated industries.

Experience in CaasS telephony setup including IVR configuration and workflow design.

Experience with call routing, speech recognition, natural language IVR, voice bots, and self-service applications.

Experience supporting cloud contact center migrations. Customer service evaluation and satisfaction experience

KNOWLEDGE, SKILLS & ABILITIES:

Advanced technical design and troubleshooting skills for telephony and CRM integrations.

Strong leadership and stakeholder engagement capabilities.

Excellent communication and executive presentation skills.

Ability to manage complex projects and competing priorities in a fast-paced environment.

Proficiency in telephony platforms NICE CXOne, Five9, Genesys, CX environment, and CTI integrations.

Proven track record in cloud migration, IVR design, and omnichannel strategy.

Experience with SIP telephony, telecommunications infrastructure, and contact center operation

Experience troubleshooting production telephony and IVR issues.

Knowledge of medical terminology, brand and generic names of medications, and general pharmacy terminology

Knowledge of HIPAA and healthcare compliance requirements

Ability to read, write, speak, and understand the English language

PHYSICAL DEMANDS:

Work location: Remote, hybrid, or onsite depending on program assignment and geographic location.

Primarily sedentary role with prolonged periods of sitting.

Extensive manual dexterity required: keyboarding, mouse operation, and phone use throughout the workday.

Frequently reaching, handling, and feeling with hands and arms.

Occasional stooping, kneeling, and crouching.

Occasional lifting, carrying, or moving of items up to 25 pounds.

Sufficient vision to review screen details, system data, documentation, and workflow outputs.

Constant use of phone for communication

Up to 20% of travel

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $90,000–$120,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer

Apply Now

Refine Your Search

solution architect jobs in 'remote'

Pharmacy Telephony Architect (2026-7165)

Databricks Architect/Engineer- Remote

Partner Technical Architect

Solution Architect

SAP Migration SME

Solution Architect

Business Analyst - US Remote

IT Solution Architect

NetSuite Solution Architect / Development Manager

IT Systems Architect

Solution Architect - AI & Data

Solution Architect - AI & Data

Staff AI Agent Engineer – Moveworks | Implementations & Partner Success

Solution Architect - AI & Data

Senior Solutions Architect - Appian

Azure Integration Architect

Solution Architect, Revenue Cycle - Remote

Cloud and AI Platform Architect - Remote

Salesforce CPQ / KBMax Developer & Solution Architect

REMOTE Lead AI Platform Engineer

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