Top 312 Customer care coordinator Jobs in 11501

Helpline Coordinator
COMMUNITY SERVICE SOCIETY OF NEW YORK —New York, NY
- $75,196 a year
- Full-time
- Hybrid work
- Spanish
- Experience working with individuals with disabilities
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
ADMISSIONS COORDINATOR
Ocean Gardens Care Center —Queens, NY
- $40,000 - $100,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Computer skills
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Service Coordinator - (Onsite)
W Services Group LLC —Hauppauge, NY
- $23 - $26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- In-person
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Associate Cleaning Services
W Services Group LLC —Hauppauge, NY
- $21.50 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
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9d
Optometry Front Desk Coordinator
Professional Optometry Vision Care —Commack, NY
- $20 - $26 an hour
- Full-time
- Microsoft Excel
- Writing skills
- Office
- Health insurance
- 401(k)
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Care Coordinator Associate
All Metro Health Care —Lynbrook, NY
- $17 - $18 an hour
- Monday to Friday
- Spanish
- Customer service
- English
- AD&D insurance
- Disability insurance
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Scheduling Coordinator (Russian/English)
Anchor Health Home Care —Brooklyn, NY
- $22 - $25 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
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Medical Office Front Desk Receptionist
Primary PartnerCare Northeast, LLC —West Hempstead, NY
- $21.50 - $24.25 an hour
- Full-time
- Medical office experience
- Primary Care
- Mid-level
- Paid training
- Paid jury duty
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7d
Patient Care Coordinator/Front Office Admin
Planet Sensory Occupational & Physical Therapy —Baldwin, NY
- $18 - $20 an hour
- Part-time
- Private practice
- Case management
- In-person
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Client Care Coordinator (Bilingual English/Chinese)
Xtreme Care —Brooklyn, NY
- $20 an hour
- Weekends as needed
- English
- Office
- Analysis skills
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12d
Bilingual English/Russian Home Care Coordinator
Family Home Care of Brooklyn and Queens, Inc. —Brooklyn, NY
- $50,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Intake Coordinator -- Cantonese or Mandarin Required
Home Health Care Agency —Flushing, NY
- $19.00 - $23.50 an hour
- Full-time
- Customer service
- HIPAA
- English
- Health insurance
- 401(k)
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Home Care Scheduling Coordinator (Bilingual Chinese required)
True Care —Brooklyn, NY
- $21 - $23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
12d
Medical Receptionist/Patient Coordinator
Weschester Park Pediatrics —Purchase, NY
- $18 - $20 an hour
- Full-time
- Background check
- Medical office experience
- English
- Free parking
- Health savings account
Quick Apply
Scheduling Coordinator (English + Cantonese/Chinese)
Anchor Health Home Care —Brooklyn, NY
- $22 - $26 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Retention Account Manager (Bilingual Spanish/English)
Anchor Health Home Care —Brooklyn, NY
- $22 - $25 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Medical Office Front Desk Receptionist
Primary PartnerCare Northeast, LLC —Bethpage, NY
- $21.50 - $24.25 an hour
- Full-time
- Primary Care
- Mid-level
- Administrative experience
- Paid training
- Paid jury duty
Quick Apply
13h
Spanish-speaking Health Home Enrollment Specialist
Doral Health & Wellness —Brooklyn, NY
- $23 - $25 an hour
- Full-time
- Spanish
- Customer service
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
8d
Customer Support Coordinator
Culinary Depot —Hackensack, NJ
- $25 - $33 an hour
- Full-time
- Office
- Continuous improvement
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Care Coordinator - NYC
Atria Health and Research Institute —New York, NY
- $85,000 - $100,000 a year
- Weekends as needed
- 5 years
- Urgent Care
- HIPAA
- Health insurance
- 401(k) 4% Match
Quick Apply

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customer care coordinator jobs near 11501

Helpline Coordinator

COMMUNITY SERVICE SOCIETY OF NEW YORK -
New York, NY

Quick Apply

Job Details

Full-time
$75,196 a year

Benefits

Commuter assistance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Union benefits
403(b)

Qualifications

Spanish
Customer communication
Experience working with individuals with disabilities
Communication accessibility accommodations
Working with seniors
Older adults
Experience working with adults with disabilities
Typing
Productivity software
Experience working with individuals with language barriers

Full Job Description

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for over 175 years. CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including: Community Health Advocates (CHA); the CSS Navigator Network (CNN); Community Health Access for Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); the Managed Care Consumer Assistance Program (MCCAP); the NY State Office of the Aging (SOFA) program; the Independent Intellectual and Developmental Disabilities Ombudsprogram (IDDO) and the Facilitated Enrollment for the Aged Blind and Disabled program (FE-ABD). These services are free for New York health care consumers and small businesses. It also coordinates the Health Care for All New York Campaign (HCFANY), a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers.

The New York State Department of Health awarded CSS a contract to run the Independent Consumer Advocacy Network (ICAN), the statewide Ombudsprogram for Medicaid Managed Long Term Care (MLTC). For more information, see http://icannys.org. CSS seeks to hire a Helpline Coordinator to provide consumer assistance through the ICAN Helpline. The ICAN Helpline Coordinator will provide consumer assistance to callers on the ICAN helpline.

Job Responsibilities:

Handle live answer telephone calls from health consumers, family members and others on the ICAN Helpline;
Conduct intake with clients calling the Helpline;
Provide information, education, and referrals to callers to help them successfully enroll in or utilize Medicaid Managed Long Term Care (MLTC) coverage and other covered managed care plans;
Ensure the proper recording of consumer information, data and detailed case notes for each case;
Ensure timely responses for consumer cases requiring callbacks and follow up;
Contribute to reporting of helpline trends and statistics; and
Other responsibilities identified by Supervisor.

Job Requirements:

BA or relevant advanced degree required
Experience working with older adults and people with disabilities required
Written and spoken fluency in Spanish required
Extensive experience providing customer service assistance required
Proficiency with MS Office required
Experience providing customer service assistance on a helpline preferred
Experience entering case notes into Salesforce or other database preferred
Ability to provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the consumers, including individuals with limited English proficiency
Strong communication skills, ability to type and write clearly, concisely, persuasively and keep detailed notes of all communications
Ability to project patience, competence, and care for other people’s welfare through oral and written communications
Experience with and understanding of the health care system or demonstrated willingness to learn about it
Most days the schedule will be 9am-5pm, however one day per week may be 8am-4pm and one day per week may be 10am-6pm.

Salary and Benefits: This position is union represented by Local 1199 SEIU with an annual salary of $75,196.00 with comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy.

Physical Requirements: Office work that requires sitting, use of a computer, answering phone calls, etc.

CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work. CSS will provide all equipment necessary to perform the job from home, but the employee must use their own wired internet connection.

***Interested applicants should provide a cover letter and resume at the time of application submission***

CSS is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, military status, or any other characteristic protected by applicable federal, state, or local law.

CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.

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Refine Your Search

customer care coordinator jobs in 11501

Helpline Coordinator

ADMISSIONS COORDINATOR

Service Coordinator - (Onsite)

Associate Cleaning Services

Optometry Front Desk Coordinator

Care Coordinator Associate

Scheduling Coordinator (Russian/English)

Medical Office Front Desk Receptionist

Patient Care Coordinator/Front Office Admin

Client Care Coordinator (Bilingual English/Chinese)

Bilingual English/Russian Home Care Coordinator

Intake Coordinator -- Cantonese or Mandarin Required

Home Care Scheduling Coordinator (Bilingual Chinese required)

Medical Receptionist/Patient Coordinator

Scheduling Coordinator (English + Cantonese/Chinese)

Retention Account Manager (Bilingual Spanish/English)

Medical Office Front Desk Receptionist

Spanish-speaking Health Home Enrollment Specialist

Customer Support Coordinator

Care Coordinator - NYC

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