Top 863 Customer service representative Jobs in 28211

Sales Support Rep II
MSC —Davidson, NC
- From $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Health insurance
Client Service Representative
Confidential —Charlotte, NC
- $57,000 - $78,000 a year
- Weekends as needed
- Background check
- Customer service
- High school diploma or GED
- Professional development assistance
- Flexible schedule
Quick Apply
10d
Bilingual Customer Service Representative
Randstad —Charlotte, NC
- $45,000 - $45,760 a year
- Monday to Friday
- Bilingual
- High school diploma or GED
- No degree
- AD&D insurance
- Disability insurance
Quick Apply
8d
PACT Representative I
Atrium Health —Charlotte, NC
- $21.85 - $32.80 an hour
- Part-time
- Remote
- Computer literacy
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Disability insurance
23h
Customer Service Agent Full Time
American Airlines —Charlotte, NC
- From $20.23 an hour
- Overtime
- Bilingual
- Background check
- Pass drug screening
- Health insurance
- Dental insurance
2d
Customer Service Agent
Go Hiya —Charlotte, NC
- $18 - $27 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative
DHL —Charlotte, NC
- $20.50 an hour
- Full-time
- High school diploma or GED
- Product management
- Warehouse experience
- Paid holidays
- Health insurance
Quick Apply
Remote Call Center Rep - Starting Monday, August 10th
Transworld Systems Inc. —Charlotte, NC
- $15 an hour
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Paid training
- Paid holidays
3d
Operations Support
Maersk —Charlotte, NC
- $22.00 - $22.50 an hour
- Full-time
- Data entry
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
7d
Customer Service
Movex Usa Inc —Charlotte, NC
- $60,000 - $65,000 a year
- Full-time
- Organizational skills
- Computer skills
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Charlotte, NC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Support Representative
Driven Brands —Charlotte, NC
- $16.30 - $29.10 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
7h
Customer Service Representative
The New Grand Mart —Charlotte, NC
- $22.00 - $26.49 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
Customer Service Representative
Shik Innovation Group —Charlotte, NC
- $3,775 - $4,425 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
6d
Customer Service Representative
Global Standard, Inc —Charlotte, NC
- $23.24 - $27.99 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
10d
Customer Service Representative
Alarca Property Management —Charlotte, NC
- $41,600 - $52,000 a year
- Full-time
- Remote
- Customer service
- Writing skills
- English
Quick Apply
10d
Senior Customer Resolution Specialist
ServiceMac, LLC —Fort Mill, SC
- $26.88 - $35.82 an hour
- Full-time
- 5 years
- Research
- Microsoft Office
- Employee stock purchase plan
- Health insurance
Quick Apply
7d
Customer Resolution Specialist
ServiceMac, LLC —Fort Mill, SC
- $23.37 - $31.15 an hour
- Full-time
- Background check
- 5 years
- Pass drug screening
- Employee stock purchase plan
- Health insurance
Quick Apply
Customer Service Representative
EMG National —Charlotte, NC
- $22.63 - $27.25 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
9d
Customer Experience Specialist
NAVEX —Charlotte, NC
- $33.66 an hour
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Communication skills
1d

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Sales Support Rep II

MSC -
Davidson, NC

Apply Now

Job Details

Full-time
From $20 an hour

Benefits

Paid holidays
Health insurance
Tuition reimbursement

Qualifications

Serving clients
High school diploma or GED

Full Job Description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :19181

Employment Type :Full Time

Job Category :Customer Service/Support

Job Grade :NonExempt N8

Work Location :Davidson, NC (CSC)

BRIEF POSITION SUMMARY:

Provide customer service and sales support to internal and external customers providing a value-added customer experience.

DUTIES AND RESPONSIBILITIES

Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day Sales Support effort.
Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast-paced call center environment and utilize support center tools to drive the customer experience. Request assistance from internal support or supervision as needed.
Perform basic order entry, expediting, processing of returns, resolving customer disputes and basic product related questions.
Utilize work instructions and ISO process documentation to perform work as necessary.
Meet or exceed individual performance guidelines for all phone statistics (not ready time, log-in/log-out, log-in duration time, call length, and % calls presented/answered, etc.) in order to contribute to the department's overall service level.
May be required to work on project teams for continuous improvement, develop reporting on daily work and interact on collaborative meetings and/or conference calls; maintain, update and organize all standard work physical files.
Resolve customer complaints as received into call center via phone or email.
Follow departmental phone script and participate in phone monitoring review and coaching.
Attend departmental and team meetings.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participates in special projects and performs additional duties as required.

QUALIFICATIONS

What You Need:

High School Diploma/GED required.
At least two years of customer service or customer facing experience required.
Fast-paced call center experience with knowledge on upsell/cross sell preferred.
MRO industry and/or distribution experience preferred.

Bonus Points If You Have:

Strong organizational skills and ability to manage multiple tasks.
Detail oriented problem-solving skills.
Solid knowledge of Microsoft Office software.
ASI and/or AS400 experience preferred.
Good communication and interpersonal skills.
Customer service / resolving objections.
A positive approach and a willingness to learn.
Ability to work in a team environment.
Ability to provide support to other team members preferred.

Other Requirements:

This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $20hr depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 7 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known

Apply Now

Refine Your Search

customer service representative jobs in 28211

Sales Support Rep II

Client Service Representative

Bilingual Customer Service Representative

PACT Representative I

Customer Service Agent Full Time

Customer Service Agent

Customer Service Representative

Remote Call Center Rep - Starting Monday, August 10th

Operations Support

Customer Service

Client Success Representative (Remote)

Customer Support Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Senior Customer Resolution Specialist

Customer Resolution Specialist

Customer Service Representative

Customer Experience Specialist

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