Top 21 CompTIA IT Help Desk Jobs in Atlanta, GA, USA

Technology Services Help Desk Technician
Regions —Atlanta, GA
- $53,025.00 - $66,832.50 a year
- Overtime
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
1d
Help Desk Specialist - 1st Tier
Huff Powell & Bailey, LLC —Atlanta, GA
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Support Technician
Radancy —Atlanta, GA
- $50,000 - $57,000 a year
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
Help Desk Support Specialist
Evans General Contractors —Alpharetta, GA
- Remote
- Windows
- Bachelor's degree
- In-person
- Profit sharing
- Disability insurance
Service Desk Analyst II-III
Georgia System Operations Corporation —Tucker, GA
- $77,000 - $114,000 a year
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Engineer
ATLANTICUS SERVICES CORPORATION —Atlanta, GA
- On call
- Microsoft Outlook
- Mid-level
- Office
- Employee stock purchase plan
- Paid time off
Quick Apply
Computer Support Specialist
LifeSouth Community Blood Centers —Marietta, GA
- $20 - $22 an hour
- Online Application
- Pass drug screening
- Mid-level
- Windows
- Health savings account
- Paid holidays
IT Support Administrator
EyeQ Monitoring —Atlanta, GA
- Mid-level
- Office
- SQL
Quick Apply
Help Desk System Analyst/Technical support - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Windows
- 3 years
Quick Apply
IT Support Specialist
Geotab —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
IT Support Engineer
Church's Chicken —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- 5 years
Help Desk Support Specialist
Agil3 Technology Solutions (A3T) —Forest Park, GA
- $15 an hour
- Full-time
- Classroom
- Computer literacy
- Research
- Travel reimbursement
- Paid holidays
Support Engineer
BestInBoating —Kennesaw, GA
- $45,000 - $60,000 a year
- Mid-level
- Windows
- Continuous improvement
Quick Apply
Vulnerability Engineer
Southern Company —Atlanta, GA
- Full-time
- Azure
- Computer Science
- Military
- Health insurance
- Retirement plan
7d
Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Voice L2 Technician
In-Telecom —Kennesaw, GA
- Full-time
- Remote
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Field Installation Technician
DPC Technology —Atlanta, GA
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Carpentry
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply

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CompTIA IT Help Desk jobs near Atlanta, GA, USA

Technology Services Help Desk Technician

Regions -
Atlanta, GA

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Job Details

Full-time
$53,025.00 - $66,832.50 a year
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Information security
High school diploma or GED

Full Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:
At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.

Primary Responsibilities
Handles problems that less experienced help desk techs are unable to resolve
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements
High School Diploma or GED and technical training
Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience

Certifications/Licensures
CompTIA Security+
Or other relevant security certifications

Preferences
Relevant college course work
Previous experience with Regions or financial banking software
Certified Help Desk Professional (CHDP)
Microsoft 365 Certified: Fundamentals Certification

Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to multi-task
Ability to work under limited supervision
Basic understanding of telecommunications, network and desktop functions
Excellent verbal and written communication skills
Good organizational skills
Proficient in current Windows operating system, web browsers, ServiceNow, Active Directory, PCOMM, TCP/IP, LAN/WAN and Microsoft Office/O365
Provides timely problem resolution
Strong analytical skills
Strong customer service background

This position is to be onsite at our Atlanta, GA office.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type Full time

Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:
Minimum: $53,025.00 USD
Median: $66,832.50 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Atlanta Midtown
Location: Atlanta, Georgia

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Apply Now

Refine Your Search

CompTIA IT Help Desk jobs in Atlanta, GA, USA

Technology Services Help Desk Technician

Help Desk Specialist - 1st Tier

IT Support Technician

IT Support Specialist I

Help Desk Support Specialist

Service Desk Analyst II-III

Help Desk Engineer

Computer Support Specialist

IT Support Administrator

Help Desk System Analyst/Technical support - Atlanta, GA

Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA

IT Support Specialist

IT Support Engineer

Help Desk Support Specialist

Support Engineer

Vulnerability Engineer

Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site

Voice L2 Technician

Field Installation Technician

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