Top 145 Computer User Support Specialists Jobs in Cincinnati, OH

Product Support Specialist - Software
LCS - London Computer Systems —Cincinnati, OH
- $21.64 - $28.85 an hour
- Weekends as needed
- Hybrid work
- Office
- High school diploma or GED
- US work authorization
- Paid parental leave
- Paid holidays
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1d
Product Support Specialist - Scripting
LCS - London Computer Systems —Cincinnati, OH
- $21.64 - $28.85 an hour
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
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1d
Information Systems Support Specialist (4553-07R)
Hamilton County, Ohio —Cincinnati, OH
- $25.90 - $33.67 an hour
- Overtime
- Computer Science
- Customer service
- System design
- Free parking
- Wellness program
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Technical Solutions Specialist
Cerkl —Blue Ash, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Azure
- Research
- Mid-level
- Health savings account
- Health insurance
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Tier 1/2 IT Specialist
Hazen and Sawyer —Cincinnati, OH
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Helpdesk Specialist
Deceuninck North America —Monroe, OH
- Mid-level
- Office
- High school diploma or GED
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Help Desk Support Specialist Sr.
Weltman, Weinberg & Reis Co., LPA —Cincinnati, OH
- $23.94 - $31.15 an hour
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
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Technical Support Specialist
Combined Public Communications —Cold Spring, KY
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- 401(k)
- Paid time off
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IT Specialist
Community Health Alliance-Ohio —Fairfield, OH
- $24.04 - $27.40 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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2d
Client Support Specialist
Orchestrate —Cincinnati, OH
- $22 an hour
- Part-time
- Office
- Windows
- Microsoft Office
Specialist, IT Digital Experience & Training
Northern Kentucky University —Highland Heights, KY
- Full-time
- Microsoft Excel
- Mid-level
- Continuous improvement
Health Information Technology Specialist Central
IQVIA —Cincinnati, OH
- $125,000 - $135,000 a year
- Full-time
- System design
- Mid-level
- Master's degree
Junior Document Management Specialist
Abaco Strategy LLC —Cincinnati, OH
- $17 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Quality control
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Outside Sales Representative - Market Development Specialist- $40K BASE SALARY + UNCAPPED COMMISSION
Spectrum —Montgomery, OH
- $40,000 - $76,000 a year
- Weekends as needed
- English
- Office
- Residential
- Health savings account
- Health insurance
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1d
Lead Retail Sales Technician (Electronic Repair Expert)
Asurion Insurance Services —Cincinnati, OH
- From $19 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Tuition reimbursement
12d
Outside Sales Representative - Market Development Specialist- $40K BASE SALARY + UNCAPPED COMMISSION
Spectrum —Sharonville, OH
- $40,000 - $76,000 a year
- Weekends as needed
- English
- Office
- Residential
- Health savings account
- Health insurance
Quick Apply
1d
Customer Deployment Specialist
Deloitte —Cincinnati, OH
- $105,400 - $207,800 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
12d
Accounts Payable Specialist - AI Trainer
DataAnnotation —Springdale, OH
- $50 - $100 an hour
- Part-time
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Compensation Specialist
Baker Construction Enterprises Inc —Monroe, OH
- Microsoft Word
- Microsoft Excel
- Customer service
Outside Sales Representative - Market Development Specialist- $40K BASE SALARY + UNCAPPED COMMISSION
Spectrum —Blue Ash, OH
- $40,000 - $76,000 a year
- Weekends as needed
- English
- Office
- Residential
- Health savings account
- Health insurance
Quick Apply
1d

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Product Support Specialist - Software

LCS - London Computer Systems -
Cincinnati, OH

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Job Details

Full-time
$21.64 - $28.85 an hour
1 day ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Technical Proficiency

Full Job Description

Do you enjoy helping people solve problems, learning new technology, and turning complex questions into clear answers? We are looking for a Product Support Specialist to provide front-line support for Rent Manager, our proprietary property management software platform.

In this role, you will work directly with customers by phone to troubleshoot issues, answer product questions, and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time.

The standard schedule for this role is 10 a.m. to 7 p.m., with the opportunity to move to earlier shifts based on availability.

What You’ll Do

Troubleshoot customer questions related to product functionality, accounting workflows, printing, installation, and general how-to guidance.
Support customers using Rent Manager by answering questions and resolving software-related issues.
Provide clear, professional instruction to help customers understand and use the software effectively.
Take ownership of assigned support cases and follow through until they are resolved.
Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
Document customer interactions accurately in the ticket-tracking system.
Participate in ongoing training and certification programs to expand your product knowledge.
Maintain daily productivity expectations in a fast-paced, customer-focused support environment.

What You’ll Learn

We provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas, including technical support, general product functionality, receivables and payables, owners and finance, integrations, mobile functionality, and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications.

What We’re Looking For

High school diploma or equivalent required.
A strong customer service mindset and desire to help others.
Clear verbal communication skills and the ability to explain software concepts in an approachable way.
Strong problem-solving skills and the ability to learn new information quickly.
Ability to work with software systems and technical concepts.
Attention to detail and commitment to accurate documentation.
Ability to manage multiple priorities while maintaining quality and professionalism.
Reliable attendance, punctuality, personal accountability, and a strong work ethic.
Ability to work independently while also collaborating with teammates and escalation resources.
Availability to be on-call during evenings or weekends as assigned.

Nice to Have

Associate’s or bachelor’s degree in information technology, business, accounting, or a related field.
One to two years of experience in customer support, technical support, SaaS support, or a call center environment.
Experience with CRM, ticketing, or customer support systems.
Basic understanding of accounting, property management, financial workflows, or accounting software.
Exposure to scripting, integrations, advanced configuration, or technical troubleshooting concepts.

Compensation and Growth

This is a full-time, non-exempt role with a base pay range of $21.64–$28.85 per hour. Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%.

Our skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization.

Why Join Us?

Structured onboarding, training, and certification milestones.
Opportunity to build valuable software, technical support, and customer service skills.
Supportive team environment with mentorship and escalation resources.
Clear expectations and transparent growth opportunities tied to demonstrated skill development.
A customer-focused role where your work directly helps users succeed.

Benefits

Health, dental, and vision insurance
401(k) with employer match
Annual company bonus
10 paid company holidays
Paid time off
Life insurance
Paid medical leave/disability insurance
Paid parental leave
Contemporary office building and wooded campus with nature trail
On-site fitness center
Recognized as one of Cincinnati’s “Top Places to Work”

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

#L9C1S40

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Refine Your Search

Computer User Support Specialists jobs in Cincinnati, OH

Product Support Specialist - Software

Product Support Specialist - Scripting

Information Systems Support Specialist (4553-07R)

Technical Solutions Specialist

Tier 1/2 IT Specialist

Helpdesk Specialist

Help Desk Support Specialist Sr.

Technical Support Specialist

IT Specialist

Client Support Specialist

Specialist, IT Digital Experience & Training

Health Information Technology Specialist Central

Junior Document Management Specialist

Outside Sales Representative - Market Development Specialist- $40K BASE SALARY + UNCAPPED COMMISSION

Lead Retail Sales Technician (Electronic Repair Expert)

Outside Sales Representative - Market Development Specialist- $40K BASE SALARY + UNCAPPED COMMISSION

Customer Deployment Specialist

Accounts Payable Specialist - AI Trainer

Compensation Specialist

Outside Sales Representative - Market Development Specialist- $40K BASE SALARY + UNCAPPED COMMISSION

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