Top 65 Customer Service Representatives Jobs in Dothan, AL

Member Care Advocate 1
Five Star Credit Union —Dothan, AL
- $19.91 - $24.89 an hour
- Full-time
- Basic math
- High school diploma or GED
- Computer skills
Quick Apply
Guest Service & Outreach Representative
The Crossing at Big Creek —Cottonwood, AL
- $16.50 - $22.50 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
3d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Ozark, AL
- $15.93 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Representative | Part-Time
DSI Security Services —Dothan, AL
- $15 an hour
- Part-time
- Computer literacy
- Pass drug screening
- Criminal background check
- Paid training
- Health insurance
Quick Apply
10d
Customer Service Associate
Big Lots —Dothan, AL
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Dothan, AL
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
8d
Customer Relations Representative - State Farm Agent Team Member
Trae Avant - State Farm Agent —Ozark, AL
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
E-Commerce Customer Service Associate
Eagle Eye Outfitters —Dothan, AL
- $13 - $16 an hour
- Full-time
- Background check
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Service Representative
U-Haul —Dothan, AL
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
18h
Customer Service Representative
Crunch Fitness - JFF North America —Dothan, AL
- $10 - $15 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Employee discount
- Gym membership
Quick Apply
13d
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Dothan, AL
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Associate I
Dollar Tree —Dothan, AL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Advisor - Dothan, AL
Stonebriar Auto Services LLC —Dothan, AL
- Full-time
- Driver's License
- Entry level
- Under 1 year
- Disability insurance
- Dental insurance
Quick Apply
Customer Service/Sales
Home Depot —Dothan, AL
- Entry level
Customer Service Associate I
Family Dollar —Dothan, AL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Retail Customer Service Specialist
DICK'S Sporting Goods —Dothan, AL
- Part-time
- Merchandising
- Team management
- Entry level
Customer Service Representative
Circle K —Dothan, AL
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service
- Paid training
- Health savings account
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Dothan, AL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
5d
Pro Customer Service/Sales
Home Depot —Dothan, AL
- Entry level
- Commercial
Customer Service
Pizza Hut —Headland, AL
- Serving
- Cooking
- Quick service & fast food restaurant
Quick Apply

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Member Care Advocate 1

Five Star Credit Union -
Dothan, AL

Quick Apply

Job Details

Full-time
$19.91 - $24.89 an hour

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

POSITION TITLE: Member Care Advocate I

DEPARTMENT: Operations

CLASSIFICATION: Non-Exempt/Grade 8

APPROVED BY: Stacie Green

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Call Center Manager

POSITIONS SUPERVISE: none

In order to fulfill the mission and vision of Five Star Credit Union, the primary function of all team members is to provide outstanding service to members by promoting and selling credit union services and products to new and existing members and by fully using job-relevant technical skills, maintaining/updates technical skills and seeking to enhance service skills. All positions require the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork.

POSITION PURPOSE

Entry level position that is responsible for handling specific member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account maintenance, payments, products, and services. Completes and maintains related reports, records, and files. Cross-sells products and services and supports all functions within the Call Center.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1.Assumes responsibility for the effective and professional completion of Call Center Representative functions.

a. Receives member telephone questions and complaints in a professional manner.

b. Completes research and resolves documentation and posting errors or discrepancies.

c. Provides general information to members on Credit Union policies, procedures, and programs.

d. Provides basic information to members on accounts, orders, payments, products, and services.

e. Performs basic maintenance functions on accounts.

f. Maintains and protects the Credit Union's professional reputation.

g. Assist members with electronic serves.

h. Cross-sells appropriate products and services.

2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

a. Keeps supervisor informed of area activities and significant problems.

b. Completes required reports and records accurately and promptly.

c. Attends and participates in meetings as required.

3. Assumes responsibility for related duties as required or assigned.

a. Assists other departments as necessary.

b. Performs related clerical duties as needed.

c. Keeps work area clean, secure, and well maintained.

d. Actively and professionally cross sells Credit Union products and services.

e. Completes weekly Call Center statistical reports.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE: Knowledge of financial industry preferred

EXPERIENCE REQUIRED: At least 1-3 years of experience in customer service and call center preferred or relevant work experience.

SKILLS/ABILITIES: Excellent communication and public relations skills.

Ability to work well under pressure in a team environment.

Excellent computer skills.

Solid math skills and bookkeeping abilities.

Ability to take 75+ incoming calls daily

Strong work ethics and Core Values must be always exercised

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING: Position requires capacity for almost continuous verbal communication and detailed or important instructions or ideas must frequently be conveyed accurately, loudly or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).

LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.

Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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Refine Your Search

Customer Service Representatives jobs in Dothan, AL

Member Care Advocate 1

Guest Service & Outreach Representative

Bilingual Customer Service Specialist (Spanish)

Customer Service Representative | Part-Time

Customer Service Associate

Pharmacy Customer Service Associate

Customer Relations Representative - State Farm Agent Team Member

E-Commerce Customer Service Associate

Customer Service Representative

Customer Service Representative

Customer Service Associate

Customer Service Associate I

Customer Service Advisor - Dothan, AL

Customer Service/Sales

Customer Service Associate I

Retail Customer Service Specialist

Customer Service Representative

Branch Operations Supervisor - Commercial Insurance

Pro Customer Service/Sales

Customer Service

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