Top 3133 Managers, All Other Jobs in Fairbanks, AK

Guest Services Manager
Borealis Basecamp —Fairbanks, AK
- $5,676 a month
- Weekends as needed
- Background check
- Microsoft Excel
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
6d
Fort Wainwright- Commissary Delivery Driver
OnPoint —Fort Wainwright, AK
- $17 - $22 an hour
- Contract
- Background check
- Driver's License
- Smartphone
- Flexible schedule
Quick Apply
6d
Property Inspector – Field Services
Safeguard Properties —Fairbanks, AK
- $40,000 - $70,000 a year
- Contract
- Background check
- Residential
- Driver's License
- Flexible schedule
Education Services Specialist
Strategic Resources Inc —Fort Wainwright, AK
- Full-time
- Customer service
- Mid-level
- Military encouraged
Quick Apply
PPAA--Public Policy Manager_Public Affairs
Planned Parenthood GNHI —Fairbanks, AK
- $85,000 - $102,000 a year
- Full-time
- Management
- Customer service
- Bachelor of Science
- Disability insurance
- Health insurance
3h
Public Affairs
US Military Treatment Facilities under DHA —Fort Wainwright, AK
- $84,439 - $109,777 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
8d
Prevention and Intervention Specialist
Fairbanks North Star Borough School District —Fairbanks, AK
- $30.75 - $34.50 an hour
- Mid-level
- Experience working with children
- Adolescents
- Paid holidays
- Health insurance
Referral Management Coordinator
US Military Treatment Facilities under DHA —Fort Wainwright, AK
- $57,055 - $74,173 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
8d
Law Office Manager
State of Alaska —Fairbanks, AK
- $33.19 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
7d
Wellness and Prevention Manager
Tanana Chiefs Conference —Fairbanks, AK
- Extended hours
- Background check
- Public speaking
- 3 years
- Wellness program
Alaska - Regional Director - Blacktail Deer Foundation
Mule Deer Foundation —Alaska
- Up to $75,000 a year
- Email
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Sanitation Specialist Day & Night Shift
Clean & Serene Services LLC —Fairbanks, AK
- From $21 an hour
- Part-time
- Sanitation
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply
Site Worker
Waste Connections —Fairbanks, AK
- $22 - $25 an hour
- 8 hour shift
- Driver's License
- Mechanical knowledge
- Outdoor work
- Disability insurance
- Health insurance
Quick Apply
Community Donation Manager (Operations Manager)
Savers/Value Village —Fairbanks, AK
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
7d
Group Home/Team Lead Direct Service Provider Manager/Supervisor
Crossroads Counseling & Training Services —Fairbanks, AK
- $18 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Dental insurance
- Paid time off
Quick Apply
9d
Child Care Teacher
Imagine That Childcare —Fairbanks, AK
- $17 - $20 an hour
- Part-time
- Background check
- CPR Certification
- First Aid Certification
- Tuition reimbursement
- Paid time off
Quick Apply
Physical Therapist; $25,000 for 3 years or $15,000 for 2 years*, $15,000 Relocation and Retention Bonus Eligible
Yukon-Kuskokwim Health Corporation —Alaska
- From $115,000 a year
- Full-time
- Background check
- CPR Certification
- OSHA
- Paid holidays
- Disability insurance
Quick Apply
Certified Public Accountant (CPA)
Flowline Alaska —Fairbanks, AK
- $65 - $80 an hour
- Overtime
- CPA
- Office
- Microsoft Office
- Profit sharing
- Disability insurance
Quick Apply
Mental Health Therapist (Alaska)
SonderMind —Alaska
- $86 - $106 an hour
- Choose your own hours
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Flexible schedule
Quick Apply
Kitchen Manager
The Banks Alehouse —Fairbanks, AK
- $67,000 - $72,000 a year
- Full-time
- Casual dining restaurant
- ServSafe
- Mid-level
- Paid training
- Health insurance
Quick Apply
4d

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Guest Services Manager

Borealis Basecamp -
Fairbanks, AK

Quick Apply

Job Details

Full-time
$5,676 a month
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount

Qualifications

Office supply management
Customer follow-ups
Inventory management systems
Microsoft Excel
Hotel policy compliance
Email customer support
Resort experience
Hospitality industry recruitment experience
Managing teams in a customer support role
Phone communication
Team leadership
Standard Operating Procedures (SOPs) implementation
Coaching
Resource planning methods
Staff scheduling
Operations coordination planning
Hotel operational efficiency
ADP
Answering guest questions
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Mid-level
Incident Escalation
Budget management planning
High school diploma or GED
Disciplinary action management
Team development

Full Job Description

Benefits:

Dental insurance
Employee discounts
Health insurance
Vision insurance

About Borealis Basecamp

Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We are the premier winter destination in Alaska and provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.

Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a mission of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.

Position Details

Job Title: Guest Service Manager

Location: Borealis Basecamp – Fairbanks, AK

Department: Guest Services

Reports To: General Manager

Employment Type: Full-time Seasonal (Exempt)

Start Date: August 1st, 2026

End Date: April 30th, 2027

Job Summary

The Guest Service Manager is a seasonal, exempt position responsible for the day-to-day operations of the front-of-house and guest experience functions, including arrival and departure experiences, guest communication, reservation coordination, and service recovery. This position reports to General Manager leadership and is a key member of the leadership team.

All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world.

Key Responsibilities

Guest Experience & Front Desk Operations

Manage all aspects of the guest journey from pre-arrival communication through checkout
Oversee front desk operations, ensuring warm, professional, and efficient guest interactions
Ensure consistent delivery of Borealis Basecamp service standards and SOPs
Coordinate with housekeeping, activities, and food & beverage teams to align on guest needs
Identify and resolve guest concerns promptly, professionally, and in alignment with company standards
Other duties as assigned

Team Leadership

Recruit, onboard, train, schedule, and supervise guest services staff
Provide ongoing coaching, performance feedback, and corrective action as needed
Maintain clear role definitions, job descriptions, and team organization
Lead regular staff meetings and training sessions to reinforce service standards

Reservation & Communications Management

Coordinate reservations, special requests, and pre-arrival communications in partnership with the sales team
Manage guest inquiries via phone, email, and in-person with accuracy and professionalism
Maintain up-to-date knowledge of resort offerings, activities, packages, and policies
Ensure accurate guest records and notes are maintained in reservation systems

Service Recovery & Escalation

Serve as the primary escalation point for guest concerns across all departments
Address service failures with urgency, empathy, and creative problem-solving
Follow up with guests post-resolution to ensure satisfaction
Document and report recurring service issues to drive continuous improvement

Inventory, Systems & Compliance

Manage departmental supplies, printed materials, and guest amenity inventory
Follow established ordering procedures and budget guidelines
Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite
Track and maintain key performance indicators (KPIs) and department budget

Capacity Planning & Department Operations

Maintain appropriate staffing levels based on occupancy and operational demand
Plan for seasonal fluctuations, group bookings, and special events
Ensure consistent adherence to Borealis Basecamp policies and SOPs

Qualifications

Preferred 3+ years of supervisory or management experience in guest services, front desk operations, hospitality, or related roles
Genuine passion for delivering exceptional guest experiences and creating memorable moments
Proven ability to manage staff, schedules, and daily operations
Excellent problem-solving, de-escalation, and decision-making skills
Ability to maintain a professional, solution-oriented demeanor under pressure
Strong communication, organizational, and interpersonal skills
Ability to hold crucial conversations and manage performance issues
Proficiency in Microsoft Office (Excel, Word, Teams) and reservation or hospitality management systems
High school diploma or equivalent preferred; hospitality degree a plus
Previous resort, hotel, or wilderness lodge guest services management experience preferred

Physical Demands

Ability to stand and walk for extended periods
Ability to lift, carry, and move items up to 50 lbs
Ability to work in a fast-paced environment with frequent activity
Ability to navigate uneven terrain and outdoor/low-light conditions as needed
Flexibility to work weekends, holidays, and varying schedules

Compensation & Benefits

Performance Bonus

The Guest Service Manager is eligible for a semi-annual performance bonus of up to 10% annually of the manager's base salary:

Up to 5% end-of-season
Up to 5% end-of-year

Bonus eligibility and amounts are determined at the discretion of Borealis Basecamp based on financial performance, achievement of goals, guest satisfaction scores, and operational metrics. Bonuses are paid following May 15 or December 15, respectively.

Additional Benefits

PTO (per company policy)
Medical benefits
Company phone and computer
On-site meals through staff housing program
Participation in Basecamp activities
Last-minute stay in Basecamp accommodations – 2 per year

Employee Housing

Single occupancy room provided on-site at no cost. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area. Housing also includes shared private bathroom, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.).

Borealis Basecamp Core Values

Safety | Safety is our #1 priority. We do not compromise when it comes to ensuring the safety of our employees and guests.
Hospitality | Hospitality is more than customer service; it's about building genuine connections that make guests feel valued and welcomed.
Continuous Improvement | We strive to get better every day in everything we do.
Earn Trust | We honor commitments, communicate openly and honestly, and treat each other with respect.
Teamwork | We share responsibility—everyone contributes, and no task is beneath anyone.

Pre-Employment Requirements

Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider.

Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.

Quick Apply

Refine Your Search

Managers, All Other jobs in Fairbanks, AK

Guest Services Manager

Fort Wainwright- Commissary Delivery Driver

Property Inspector – Field Services

Education Services Specialist

PPAA--Public Policy Manager_Public Affairs

Public Affairs

Prevention and Intervention Specialist

Referral Management Coordinator

Law Office Manager

Wellness and Prevention Manager

Alaska - Regional Director - Blacktail Deer Foundation

Sanitation Specialist Day & Night Shift

Site Worker

Community Donation Manager (Operations Manager)

Group Home/Team Lead Direct Service Provider Manager/Supervisor

Child Care Teacher

Physical Therapist; $25,000 for 3 years or $15,000 for 2 years*, $15,000 Relocation and Retention Bonus Eligible

Certified Public Accountant (CPA)

Mental Health Therapist (Alaska)

Kitchen Manager

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