Client Care Coordinator
Colorado State University —Fort Collins, CO
- $43,000 - $50,000 a year
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
3d
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BillGO —Fort Collins, CO
- $22.08 an hour
- Email
- High school diploma or GED
- Entry level
9d
Child Care Worker
Town of Windsor (CO) —Windsor, CO
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- Part-time
- CPR Certification
- Bachelor of Science
- Writing skills
9d
Direct Support Provider-Adult Care Services
Foothills Gateway Inc. —Fort Collins, CO
- $18.75 - $20.63 an hour
- Part-time
- Background check
- Driving
- In-person
- Paid training
- Paid holidays
12d
Human Resources Business Partner-Human Resources Department
Poudre School District —Fort Collins, CO
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- Office
- Entry level
- Disability insurance
- Health insurance
4d
Unarmed Security Officer
Inter-Con Security Systems —Fort Collins, CO
- $24.00 - $24.82 an hour
- Part-time
- Background check
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- Writing skills
- Health insurance
- Dental insurance
Quick Apply
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Adecco —Fort Collins, CO
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- Contract
- Military encouraged
- Fair chance
- Communication skills
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- Paid holidays
Quick Apply
Courier / Security Guard
Armored Knights Inc. —Fort Collins, CO
- $20 - $22 an hour
- Part-time
- Background check
- Heavy lifting
- Military
- Paid training
- Health insurance
Quick Apply
Associate
Second and Charles —Fort Collins, CO
- Part-time
- Ability to walk for extended periods
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10d
Office Receptionist
Serenity Mental Health Centers —Loveland, CO
- $19.50 an hour
- Full-time
- Basic math
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Receptionist - Weekends
The Gardens at Collinwood —Fort Collins, CO
- $17.00 - $18.25 an hour
- Weekends as needed
- Serving
- Office
- High school diploma or GED
Quick Apply
7d
Intake Specialist
Larimer County —Fort Collins, CO
- $23.52 - $27.15 an hour
- 8 hour shift
- Hybrid work
- Writing skills
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- Criminal background check
11d
Receptionist
indiGO Auto Group —Fort Collins, CO
- Weekends as needed
- Pass drug screening
- Criminal background check
- Entry level
- Paid training
- Health savings account
Computer Lab Technician
Poudre Libraries —Fort Collins, CO
- $22.78 - $28.48 an hour
- Part-time
- Background check
- Microsoft Excel
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9d
Medical Receptionist
American Family Care Timberline —Fort Collins, CO
- $17 - $20 an hour
- Part-time
- Word processing
- Computer literacy
- Urgent Care
- Opportunities for advancement
Quick Apply
11d
Information Operator
UCHealth —Fort Collins, CO
- $18.54 - $24.10 an hour
- Full-time
- Hospital
- In-person
- Entry level
- 403(b) matching
- Health savings account
6d
Compliance Generalist
SummitStone Health Partners —Fort Collins, CO
- $24.00 - $33.60 an hour
- Email
- Remote
- No experience needed
- High school diploma or GED
- Entry level
- 403(b) matching
- Disability insurance
Quick Apply
4d
Front Line Crew Member
Illegal Petes LLC —Fort Collins, CO
- $18.81 - $29.50 an hour
- Serving
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- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
Seasonal Team Member
Einstein Bros. Bagels —Fort Collins, CO
- $14 - $21 an hour
- Weekends as needed
- Bakery
- 16+ years old
- Cleaning
- Flexible schedule
Administrative Assistant
Soukup, Bush & Associates —Fort Collins, CO
- $25 - $30 an hour
- Office
- Entry level
- Office experience

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Client Care Coordinator

Colorado State University
Fort Collins, CO

Apply Now

Job Details

Full-time
$43,000 - $50,000 a year
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Employee discount
403(b)
Professional development assistance
Life insurance
Retirement plan
Paid sick time

Qualifications

In-person customer service
High school diploma or GED
Managing clients in a customer support role

Full Job Description

Job Description

Position Summary:

The Emergency and Critical Care Services (ECCS) Client Care Coordinator at the Colorado State University Veterinary Health System (VHS) is the primary point of contact for pet owners seeking urgent or emergency care in direct collaboration with the medical team. This position ensures a compassionate, communicative, and efficient experience for clients while supporting the complex operations of ECCS.

Full Consideration Date:

Monday, July 13, 2026, 11:59pm (MT). Open until filled.

Description of Work Unit:

At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research.

We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely.

Essential Job Duties:

Serve as the primary point of contact for clients and referring veterinarians (rDVMs) by responding to in-person, phone, voicemail, and email inquiries, providing visit information, addressing concerns, and managing all service-level administrative communication to ensure timely, accurate, and compassionate client care.
Coordinate and manage patient access to care by triaging emergencies and case urgency, scheduling new, recheck, and multi-service appointments, preparing financial estimates and consent forms, managing prescription refills, and maintaining accurate daily schedules in collaboration with clinicians and technical staff.
Facilitate client education and emotional support by implementing grief and euthanasia protocols, providing guidance during difficult situations, and ensuring patient, client, and staff comfort during emotionally sensitive interactions.
Administer and maintain medical record and referral workflows by collecting, organizing, validating, and uploading medical records, imaging, and patient data into Stringsoft; initiating and managing rDVM referrals; and communicating patient status updates such as transfers, discharges, or euthanasia to referring providers.
Lead veterinary student onboarding and service orientation by providing pre-rotation materials, conducting orientation sessions on client communication and hospital procedures, serving as the primary contact for student questions, and ensuring students are prepared to function effectively within the service.
Develop, maintain, and enforce service administrative systems by creating and updating standard operating procedures (SOPs), managing service email and communication channels, and distributing critical operational information to clinicians, technicians, students, and volunteers.
Support service recovery and interdepartmental coordination by partnering with the Service Excellence Coordinator, clinic leadership, and external veterinarians to investigate incidents, identify root causes, manage client follow-up, and maintain continuity of care and professional relationships.
Perform other related duties as assigned to support hospital operations and service needs.

Conditions of Employment:

Pre-employment Criminal Background Check (required for new hires)
Essential Services Designation

Minimum Qualifications:

Minimum Education required: High school diploma or GED.
Minimum Experience/Skills required: Two (2) years of customer service in a fast-paced, client-facing role.
Ability to work a full-time schedule onsite, including potential evenings, weekends, and holidays as needed.
The successful candidate must be legally authorized to work in the United States; the department will not provide visa sponsorship.

Preferred Qualifications:

Bachelor’s degree in a related field (e.g., human development and family studies, business, communications, psychology, animal science, or a healthcare-related discipline).
Experience in a veterinary, medical, emergency, or specialty client service environment.
Experience with veterinary or medical scheduling systems (e.g., Cornerstone, Instinct, UVIS, Avimark, etc.).
Demonstrated ability to work effectively and professionally in fast-paced, emotionally charged environments, including handling sensitive or high-emotion situations with empathy and composure.
Familiarity with medical record systems and terminology.
Strong written and verbal communication skills.
Experience facilitating financial transactions, estimates, or third-party payment plans (e.g., CareCredit, ScratchPay).
Demonstrated commitment to customer care.

Application Instructions:

This position will remain open until filled. Interested applicants must submit a cover letter that addresses how professional experiences align with the required and preferred qualifications, and a current resume. References will be requested from finalists and will not be contacted without prior notification of candidates.

CSU is committed to full inclusion of qualified individuals. If you need assistance or accommodations with the search process, please reach out to the VHS HR staff at [email protected].

Salary Range

$43,000-$50,000

Required Application Documents

To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Cover Letter, Resume/CV

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:

403(b)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid sick time
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Apply Now

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