Top 344 Computer, Automated Teller, and Office Machine Repairers Jobs in Fort Wayne, IN

Software/Hardware Technician - Northwest Ohio, Indiana and Michigan
Retail Data Systems —Fort Wayne, IN
- From $19 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Writing skills
- No experience needed
- Health insurance
- Dental insurance
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4d
Help Desk Technician II
C&A Tool Engineering, Inc. —Churubusco, IN
- $21 an hour
- 8 hour shift
- Mid-level
- Ability to climb stairs
- In-person
- Health savings account
- Paid holidays
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7d
IT Assistant
Aging & In-Home Services of Northeast Indiana, Inc. —Fort Wayne, IN
- From $20 an hour
- Full-time
- Inventory management
- Word processing
- HIPAA
- Health savings account
- Health insurance
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12d
Help Desk Technician
Fort Wayne Metals —Fort Wayne, IN
- Overtime
- Computer science
- Computer Science
- Research
- Profit sharing
- Paid holidays
6d
Office Systems Associate 1
Konica Minolta Business Solutions, U.S.A., Inc. —Fort Wayne, IN
- $16 - $27 an hour
- Full-time
- High school diploma or GED
- Driving
- Computer networking
- Paid training
- Paid holidays
Staff Software Engineer - AI Trainer
DataAnnotation —Fort Wayne, IN
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
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Software Designer - AI Trainer
DataAnnotation —Fort Wayne, IN
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
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AI Specialist
MedPro Group —Fort Wayne, IN
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Controller - AI Trainer
DataAnnotation —Fort Wayne, IN
- $50 - $60 an hour
- Part-time
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
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IT Manager
The Berne Apparel Corpo —Ossian, IN
- Full-time
- Computer science
- Microsoft Excel
- Azure
- Paid holidays
- Health insurance
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Network Security Operations Engineer
MedPro Group —Fort Wayne, IN
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Field Security Technician
Imperial Surveillance, Inc. —Fort Wayne, IN
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
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Field Technician – Mobile Repairs - Part Time
United Smart Tech —Fort Wayne, IN
- From $15 an hour
- Part-time
- Communication skills
- Entry level
- Travel reimbursement
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2d
Systems Administrator (ERP Epicor)
C&A Tool Engineering, Inc. —Churubusco, IN
- $85,000 - $100,000 a year
- 8 hour shift
- Ability to climb stairs
- Computer networking
- Training & development
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IT Systems Risk Analyst
United Fidelity Bank, fsb —Indiana
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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13d
Senior Network Security Engineer
Busey Bank —Indiana
- $97,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- IT
- Profit sharing
- Wellness program
Quick Apply
6d
IT Support and ERP Specialist
Wayne Pipe & Supply, Inc. —Fort Wayne, IN
- Mid-level
- Office
- SQL
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Northwest Regional Information Technology
Prairie Farms Dairy, Inc. —Fort Wayne, IN
- $58,000 - $72,000 a year
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
5d
IT Technician
Parrish Consulting Services, Inc —Fort Wayne, IN
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- Trade school
- Paid holidays
- Health insurance
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6d
Service Desk Technician I
Corsica Technologies, LLC —Fort Wayne, IN
- 8 hour shift
- Remote
- Google Workspace
- Azure
- Mid-level
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Computer, Automated Teller, and Office Machine Repairers jobs near Fort Wayne, IN

Software/Hardware Technician - Northwest Ohio, Indiana and Michigan

Retail Data Systems -
Fort Wayne, IN

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Job Details

Full-time
From $19 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
401(k) matching
Retirement plan

Qualifications

Microsoft Excel
Operating systems
Writing skills
Windows
SQL
Firewall
Remote access software
IT
Grocery store experience
Communication skills

Full Job Description

About us

Retail Data Systems is a small business in Portage, MI. We are challenging, fast-paced, rewarding and our goal is to Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude..

Our work environment includes:

Casual work attire
On-the-job training
Safe work environment

Summary:
Front-line phone, remote, and field support for our grocery and hospitality customers.

Purpose:
Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers professionally.

Responsibilities:

Answer inbound service desk calls, and emails, while monitoring issue queues.
Provide initial troubleshooting and clarification of issue or request
Create and update incident records for tracking and documenting issues or requests
Regular communication with customers, providing updates on open issues
Categorize and prioritize issues and requests using defined standards
Maintain resolution of 75% of all incoming calls without escalation to Level 2/Level 3 within established time limits
Follow escalation processes for incidents requiring additional knowledge and expertise.
Escalate issues not meeting the expected service level agreement for resolution.
Monitors issues escalated to Level 2 to ensure timely resolution and maintain customer communication
Use, update, and maintain knowledge-base documents and CRM.
Validate and deliver solutions provided by Level 2/Level 3
Provide after-hours support as part of the on-call rotation
Provide feedback and recommendations to other internal teams to improve product delivery and reduce support requests
Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities, graduating to a Level 2 position
Repair, Test and Clean POS equipment after it returns from the field.
Help maintain parts inventory.
Perform field maintenance and service for RDS NC Customers.
Testing new systems to ensure that they are in working order.
Assembling products according to specifications, using hand or power tools.
Preparation, configuration and installation of POS equipment.
Receive incoming shipments daily (UPS, FedEx, etc.).
Pass Michigan and Ohio Scale Certification.
Provide on-site support and in-person problem-solving on customer “Live Days”.
Maintain a position in the software on-call rotation.

Qualifications/Credentials:

Interpersonal skills
Clearly communicate verbally and in writing with co-workers and customers
Can handle high call volume and high-pressure situations
Able to prioritize issues and activities effectively
General IT proficiencies
Troubleshooting and diagnostic skills
PC hardware
Operating Systems: Windows XP, 7, 8, Server 2003, Server 2008, Server 2012
System and data backup, recovery, imaging
Networking, routers, wireless access points
SQL Database basics
Office suite applications, email clients, browsers
Security practices - passwords, firewalls, antivirus, and anti-malware
Remote desktop support, FTP
POS Systems - identify components, software applications and business activities for the following customer industries and platforms

Experience in one of these industries is beneficial:

Grocery
Hospitality
Fuel & C-Store

Our Values:

Respect and honesty
Learning and sharing
Relaxation and fun
Responsiveness
Accountability and ownership

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan

Experience:

Grocery: 1 year (Preferred)
Software Support: 1 year (Preferred)
Hospitality: 1 year (Preferred)

Work Location: Hybrid remote in Fort Wayne, IN 46802

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Refine Your Search

Computer, Automated Teller, and Office Machine Repairers jobs in Fort Wayne, IN

Software/Hardware Technician - Northwest Ohio, Indiana and Michigan

Help Desk Technician II

IT Assistant

Help Desk Technician

Office Systems Associate 1

Staff Software Engineer - AI Trainer

Software Designer - AI Trainer

AI Specialist

Controller - AI Trainer

IT Manager

Network Security Operations Engineer

Field Security Technician

Field Technician – Mobile Repairs - Part Time

Systems Administrator (ERP Epicor)

IT Systems Risk Analyst

Senior Network Security Engineer

IT Support and ERP Specialist

Northwest Regional Information Technology

IT Technician

Service Desk Technician I

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