Description:
Who we are
ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.
Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions. Candidates should reside in the Grand Rapids area.
Exciting news! We're looking for a Product Specialist III to join our Sales Department.
Working Schedule: 8:00AM - 5:00PM Monday - Friday
Requirements:
Summary
Responsible for working with customers, Sales Reps, Regional Sales Managers and fellow associates to provide technical support to accurately quote opportunities, sell chambers and deliver exceptional customer service. The Product Specialist III requires extensive product knowledge with a clear understanding of ESPEC chamber capabilities and customer applications to accurately generate quote requirements.
Essential Duties and Responsibilities
- Processes quotations and customer orders according to work instructions and ensures compliance with ISO standards.
- Uses extensive product knowledge to assist with the quoting process, order reviews, and approval packages.
- Participates in customer conference calls, meetings and site visits with Sales Reps and Regional Sales Managers to support sales efforts.
- Provides Regional Sales Manager(s) and Reps with product, job and customer information.
- Interfaces with other departments throughout ESPEC to provide and relay information as needed.
- Utilizes the company CRM system to generate quotes and ensure accuracy of the customer database.
- Follows up on quotes to make sure they are completed in a timely manner.
- Communicates with the parent company (ESPEC Corp) and sister company (ESPEC Divisions EEG, ESH and EET) as required.
- Handles complex quote requests, bid meetings/SOW's, and performance calcs for custom chambers and options.
- Assists in product training and sales meetings.
- Coordinates Factory Acceptance visits with customers, Regional Sales Managers and Sales Representatives as required.
- Participates in ISO and quality process, as required.
- Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High school diploma or general education degree (GED) required.
- Bachelor’s degree in related technical field preferred.
Skills and Experience
- 4-5 years of previous technical sales or customer service experience required.
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), required.
- Must be able to use an ERP and CRM system.
- Ability to add, subtract, multiply, and divide, required.
- Knowledge of Business math required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Technical, electrical or mechanical engineering experience preferred.
- Basic electrical and controls background (wiring, power requirements, control logic) and experience in CAD (2D and/or Solid Modeling) is preferred.
Competencies
- Continuous Learning: Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Job Knowledge: Exhibits the ability to learn and apply new skills; displays understanding of how the job relates to others; uses resources effectively.
- Use of Technology: Uses technology to increase productivity.
- Problem Solving: Identifies and resolves problems in a timely manner; works well in group problem solving situations.
- Communications: Keeps others adequately informed; selects and uses appropriate communication methods; keeps a positive attitude and strives to deliver the best outcome in every situation.
- Teamwork: Gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
- Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
- Quantity: Meets productivity standards; completes work in a timely manner.
- Relationship Building: Exhibits the ability to build and maintain strong relationships with clients and prospects.
- Negotiation Skills: Competence in negotiating terms, pricing, and contracts while balancing the needs of the company and the client.
- Product Knowledge: Deep understanding of the products or services being sold, including features, benefits, and differentiators.
- Sales Strategy and Planning: Exhibits the ability to develop and execute sales strategies, set goals, and create plans to achieve targets.
- Prospecting and Lead Generation: Skills in identifying and reaching out to potential customers, qualifying leads, and building a pipeline of prospects.
- Customer Service and Support: Provides excellent service before, during, and after the sale.
- Adaptability and Resilience: Exhibits the ability to adapt to changing market conditions, handle rejection, and stay motivated in the face of challenges.
- Data-Driven Decision Making: Uses data and analytics to inform sales strategies, track performance, and make decisions.
- Time Management and Organization: Manages time effectively to balance multiple tasks and prioritize activities.
- Customer Insight and Market Awareness: Understands customer needs, preferences, and pain points, stays informed about market trends and competitors.
Language Skills
- Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the production shop.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
- Limited travel may be required.
- Regular, physical attendance is required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts (while out in the production shop).
- The noise level in the work environment is usually quiet.
Guiding Principles
To perform the job successfully, an individual will demonstrate the following Guiding Principles:
- Respect: Respect for people, cultures, and the environment.
- Improvement: Continuously improve work processes and seek innovation.
- Safety: Prioritize the safety of employees and customers.
- Effective: Complete work in the most cost-effective and efficient way.
- Innovative: Take on new challenges to provide cutting-edge optimal solutions for customers.
- Lawful: Adhere to laws in all locations where we work.
- Ownership: Take initiative, be accountable, and have a positive attitude.
- Urgency: Respond quickly and effectively to co-workers and customers.
- Delivery: Set clear expectations and delivers on promises.
- Open-Minded: Be curious, receptive to new ideas, and responsive to changing customer needs.
