Top 11 Computer Systems Analysts Jobs in Jackson, MI

Client Systems & Process Specialist
Ambs Call Center —Jackson, MI
- $61,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- SQL
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Oracle Fusion CX Sales Functional Application Architect (Mandarin Speaking)
Fortira Inc —United States
- $80 - $85 an hour
- Contract
- Hybrid work
- Background check
- Oracle
- Travel
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2d

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Client Systems & Process Specialist

Ambs Call Center -
Jackson, MI

Quick Apply

Job Details

Full-time
$61,000 - $72,000 a year

Qualifications

Customer communication
Zapier
Implementing APIs
JSON
Cross-functional collaboration
Cross-functional communication

Full Job Description

Client Integration & Solutions Engineer

About the Position
Ambs Call Center, the nation’s top-rated answering service provider, is seeking a technically skilled and service-driven Client Integration & Solutions Engineer. In this dynamic role, you'll play a pivotal part in delivering seamless, customized client solutions, and integrations that enhance our customers’ experience. It bridges client-facing needs with backend automation and technology infrastructure.

Join a fast-paced, collaborative team with a 24/7 commitment to helping businesses across the U.S. never miss an important call. If you're tech-savvy, customer-focused, and excited about bridging systems and service—this role is for you.

Primary Responsibilities

Develop, configure, and launch new live answering service accounts in Startel Software and any other related software, following standardized processes approved by Ambs Call Center.
Build, train, and refine client AI Agents based on customer needs.
Collaborate with the operations and sales teams to ensure account programming aligns with customer needs and company protocols.
Implement updates, modifications, and improvements to existing accounts, ensuring all changes are documented and communicated effectively.
Develop and maintain internal statistical reports detailing call volumes, agent performance metrics, and other relevant operational data.
Assist in investigating client complaints related to account configurations, analyzing root causes, and recommending process improvements for efficiency and effectiveness.
Conduct system testing and validation post-implementation to ensure functionality and compliance with client specifications.
Troubleshoot programming issues, working closely with Technical and Operations teams to resolve errors and inconsistencies.
Leverage AI-powered tools (e.g., AI scripting, intelligent routing, or analytics) to optimize call flow logic, agent scripting, or reporting automation.
Build and maintain Zapier workflows to connect Startel with third-party CRMs, help desks, or analytics tools.
Develop custom integrations using APIs to enhance client automation and data syncing capabilities.
Create and maintain internal knowledge base articles and client onboarding templates to streamline repeatable processes.

Expected Key Performance Indicators (KPIs)

Response Time: Acknowledge programming change requests within 1 business day.
Quality Assurance: 2 monthly complaints related to onboarding/programming issues.
System Efficiency: Continuously optimize account setups to improve call handling time and minimize inefficiencies.
Documentation Compliance: Maintain thorough and updated documentation for all programming activities.

Qualifications & Skills Required

Technical Proficiency: Experience working with APIs, JSON, and Zapier.
Analytical Skills: Ability to interpret data and identify trends.
Attention to Detail: High level of accuracy in programming accounts and troubleshooting potential issues.
Problem-Solving Ability: Strong critical thinking skills to identify and resolve system-related problems efficiently.
Communication Skills: Effective verbal and written communication for interacting with internal teams and clients.
Time Management: Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Collaboration: Works well within a team environment while also being able to work independently.
Adaptability: Ability to quickly learn new systems, tools, and processes as they evolve.

Additional Qualifications

2–3 years' work experience.
Proven experience working independently.
Thrives in structured environments using best practices.
Strong problem-solving skills and a proactive mindset.
A willingness to be flexible and available to support 24/7 operations when needed.
Preferred: Experience with Startel Software, Coding experience, Proficiency with SQL queries.

Work Environment

In-office at Ambs Call Center’s Jackson, MI or Tampa, FL locations. Collaborative, fast-paced, and improvement-oriented culture. Opportunities for professional growth and cross-functional learning.

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Computer Systems Analysts jobs in Jackson, MI

Client Systems & Process Specialist

Oracle Fusion CX Sales Functional Application Architect (Mandarin Speaking)

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