Top 56 Computer User Support Specialists Jobs in Lawrence, KS

IT Operations Specialist 1 (We-Sa 15:00-01:00 shift)
Garmin International, Inc. —Olathe, KS
- Full-time
- Research
- Mid-level
- Office
9d
Professional Career Application - Haas Group
TOPEKA FOUNDRY & IRON WORKS —Topeka, KS
- Mid-level
- Commercial
- Paid holidays
- Disability insurance
5d
Audio Visual Conference Services Specialist 2
Garmin International, Inc. —Olathe, KS
- Full-time
- Research
- Mid-level
- Office
TRANSITION SPECIALIST (Project Search)
COMM CONNECTIONS @ PINCKNEY —Lawrence, KS
- $51,000 - $84,942 a year
- Full-time
- School experience
- Experience working with individuals with disabilities
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Lawrence, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
ERP Application Support Specialist
Nazdar Company —Lenexa, KS
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Product Support Specialist - Handheld/InReach
Garmin International, Inc. —Olathe, KS
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
Maintenance Data Specialist
International Flavors & Fragrances —New Century, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- 401(k)
Oracle Cloud Integration Specialist
Huhtamaki Group —De Soto, KS
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Office
8d
Child Protection Specialist
State of Kansas - Dept for Children and Families —Douglas County, KS
- $54,450 a year
- Temporary
- Background check
- LMFT
- Customer service
- Paid holidays
- Health insurance
Product Support Specialist (Weekend)
Garmin International, Inc. —Olathe, KS
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
Product Support Specialist - Wearables (Weekend)
Garmin International, Inc. —Olathe, KS
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Product Support Specialist 1 - Portuguese
Garmin International, Inc. —Olathe, KS
- Full-time
- Computer literacy
- Office
- High school diploma or GED
8d
Product Support Specialist - Hunting/Archery
Garmin International, Inc. —Olathe, KS
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Human Services Specialist
State of Kansas - Dept for Children and Families —Douglas County, KS
- $40,248 a year
- Online Application
- Background check
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Plant Systems Specialist (174645)
Colgate-Palmolive —Topeka, KS
- $70,000 - $96,000 a year
- Engineering
- 3 years
- SQL
- Profit sharing
- Paid parental leave
Settlement Specialist
Cargill —Olathe, KS
- Monday to Friday
- 5 years
- Mid-level
- Office
- Health insurance
Digital Operations Specialist
Car Toyz Inc. —Topeka, KS
- $14 - $18 an hour
- Part-time
- Google Workspace
- Computer Science
- Computer literacy
- Employee discount
- Professional development assistance
Quick Apply
6d
Human Resource Professional
State of Kansas - Dept for Children and Families —Johnson County, KS
- $18.26 an hour
- Online Application
- Background check
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Customer Procurement and Sales Specialist
Misumi USA —Olathe, KS
- $25 - $26 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Research
- Commuter assistance
- AD&D insurance
Quick Apply

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Computer User Support Specialists jobs near Lawrence, KS

IT Operations Specialist 1 (We-Sa 15:00-01:00 shift)

Garmin International, Inc. -
Olathe, KS

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Job Details

Full-time
9 days ago

Qualifications

Tooling
Technical documentation
IT system monitoring
Incident management software
Customer support ticket management
Help desk systems
Problem management
Network monitoring tools
IT department experience

Full Job Description

Overview:

We are seeking a full-time IT Operations Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing front-line monitoring support for Garmin's IT Operations systems using monitoring and management tools. Coordinates with Application Engineering, and customers inside and outside of IT to ensure IT infrastructure components and critical applications are supported and managed effectively. Facilitates Major Incident management processes, supporting timely triage, escalation, communication, and follow-through. Contributes to operational reporting, documentation, and continuous improvement efforts while learning, researching, and helping deploy new tools and capabilities.

Responsibilities:

Essential Functions

Must be willing to work any shift in a 24x7x365 work environment; weekend, holiday, off-hours, and on-call work may be required.
Learns and uses Garmin’s monitoring, alerting, and management systems to enable real-time analysis of events and incidents.
Monitors and responds to critical alerts by following documented procedures; performs basic troubleshooting, resolution, and escalation.
Facilitates Major Incident (outage) processes, helping ensure appropriate IT resources respond, communicate, and complete follow-on activities.
Maintains records of daily communications, incidents, problems, and remedial actions; uses ticket management systems to track work and report performance KPIs.
Provides analysis and reports for monthly operations reviews and quarterly segment reviews; supports measuring and monitoring operations processes.
Identifies recurring trends and recommends/implements proactive measures to prevent or minimize repeat occurrences; reviews techniques and trends that translate to operational action items.
Gathers and documents detailed requirements for business needs; conducts basic stakeholder/user interviews and collaborates on appropriate solution design.
Uses and maintains instructions and knowledge articles for IT systems and infrastructure components; ensures proper function of tools and reports and validates compliance with enterprise standards, policies, and procedures.
Works effectively with team members by learning from and sharing knowledge; documents work in an organized manner and contributes to knowledge bases.
Escalates irresolvable issues to advanced support teams or SMEs; notifies and facilitates communication with designated personnel in the event of hardware/OS/software failure.
Applies basic standards and procedures to accomplish tasks; demonstrates proficient use and knowledge of standards, procedures, and operational best practices.
Develops and helps implement ideas that improve production and operational outcomes.

Qualifications:

Basic Qualifications

Bachelor's Degree in a technology related field AND 1 year IT or technical experience supporting applications, endpoints, servers, or networks in an operations, service desk, NOC, or similar environment OR equivalent combination of education and relevant experience.
Demonstrated ability to maintain technical currency through outside research, study, and training; ability to independently learn basic technical concepts.
Basic familiarity with troubleshooting technical issues and using infrastructure research tools; ability to identify and resolve problems of basic scope using proper tools and techniques.
Familiar with service, monitoring, and documentation tools (e.g., Microsoft Service Manager, SolarWinds, Wiki) or equivalent tools.
Demonstrated ability to exercise strong and effective verbal, written, and interpersonal communication skills in a small team or departmental setting; must be team-oriented with a positive attitude and work well with others.
IT Operations related experience (or strong interest) in areas such as incident analysis/handling, Major Incident Management, and Problem Management.

Desired Qualifications

Experience with one or more of the following: network operations/engineering or system administration on Linux, or Windows.
Experience and/or training with enterprise IT systems; ability to work in a fast-paced, dynamic environment.
Experience with an alert aggregation/management tool (e.g., OpsGenie or PagerDuty) and monitoring tools such as AppDynamics, Uptrends, Splunk, or Zabbix
Assists technical teams with projects, initiatives, and basic support issues as assigned; may project-manage short-term efforts needing accelerated execution.
CompTIA IT Fundamentals+ Certification
CompTIA IT A+ Certification

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

Apply Now

Refine Your Search

Computer User Support Specialists jobs in Lawrence, KS

IT Operations Specialist 1 (We-Sa 15:00-01:00 shift)

Professional Career Application - Haas Group

Audio Visual Conference Services Specialist 2

TRANSITION SPECIALIST (Project Search)

Seasonal, Operations Technical Specialist (Part Time)

ERP Application Support Specialist

Product Support Specialist - Handheld/InReach

Maintenance Data Specialist

Oracle Cloud Integration Specialist

Child Protection Specialist

Product Support Specialist (Weekend)

Product Support Specialist - Wearables (Weekend)

Product Support Specialist 1 - Portuguese

Product Support Specialist - Hunting/Archery

Human Services Specialist

Plant Systems Specialist (174645)

Settlement Specialist

Digital Operations Specialist

Human Resource Professional

Customer Procurement and Sales Specialist

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