Top 155 Customer Service Representatives Jobs in Lawrence, KS

Call Center Patient Service Representative
Heartland Community Health Center —Lawrence, KS
- $19 - $25 an hour
- 8 hour shift
- HIPAA
- English
- Microsoft Office
Quick Apply
Account Coordinator
DH Pace —Olathe, KS
- Background check
- Pass drug screening
- Office
- Health savings account
- Paid holidays
Quick Apply
Business Support Specialist (Bilingual English/Spanish)
Futamura USA —Topeka, KS
- Full-time
- Microsoft Outlook
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
13d
Weekend Customer Support Representative
DH Pace —Olathe, KS
- Overtime
- Background check
- ERP systems
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Customer Service - State Farm Agent Team Member
Kurt Goeser State Farm —Lawrence, KS
- $55,000 - $70,000 a year
- Full-time
- Sales
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Support I, Customs Compliance
Magaya Corporation —Lawrence, KS
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - Remote
Power Finance Texas —Topeka, KS
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
10d
Client Service Representative
Mutual Savings Association —Eudora, KS
- $18 - $22 an hour
- Full-time
- Office
- High school diploma or GED
- Restaurant experience
Quick Apply
Customer Service Representative (Part-Time)
Dayton Freight —Topeka, KS
- From $18 an hour
- Part-time
- 18 years or older
- English
- Office
- 401(k) matching
Product Support Specialist
PROSOCO —Lawrence, KS
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate - Temporary
Walgreens —Lawrence, KS
- $15.00 - $17.50 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Representative
Kansas Turnpike Authority —Topeka, KS
- $18.97 - $22.20 an hour
- Extended hours
- Background check
- Spanish
- Computer literacy
Quick Apply
Retail Customer Service Associate
FedEx Office —Lawrence, KS
- Part-time
- Maintenance
- High school diploma or GED
- Project management
Customer Service Representative
Gerber Collision & Glass —Olathe, KS
- $16 - $23 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
11d
Product Support Specialist
Prosoco Inc —Lawrence, KS
- Full-time
- Bilingual
- Microsoft Outlook
- Computer literacy
Quick Apply
Automotive Customer Service Representative
Cable Dahmer Automotive Group —Topeka, KS
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative
Culligan Midwest —Olathe, KS
- $21 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health insurance
Quick Apply
2d
Customer Service/Sales
Home Depot —Lawrence, KS
- Entry level
Pro Customer Service/Sales
Home Depot —Lawrence, KS
- Entry level
- Commercial
Pharmacy Customer Service Associate
Walgreens —Lawrence, KS
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
5d

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Call Center Patient Service Representative

Heartland Community Health Center -
Lawrence, KS

Quick Apply

Job Details

Full-time
$19 - $25 an hour

Qualifications

English
High school diploma or GED
Emotional safety support

Full Job Description

Job title

Call Center Patient Service Representative (PSR)

Reports to

Director of Operations

Status

Non-Exempt (Hourly $19.00 - $25.00)

Job purpose

The Call Center Patient Service Representative is responsible for providing excellent customer service to patients over the phone. This includes answering inquiries, scheduling appointments, and handling patient concerns efficiently and courteously. The representative serves as the first point of contact for patients, ensuring a positive experience and effective communication with the health center.

At Heartland, we are a people-centered environment dedicated to providing exceptional care and service to our patients. This role requires the ability to manage stress and maintain composure in a fast-paced, sometimes high-pressure setting. This role will require the ability to handle difficult situations and calm distressed patients to ensure a safe and supportive atmosphere. A foundational understanding of medical or dental terms to effectively communicate with patients and healthcare professionals is highly preferred.

Duties and responsibilities

Patient Interaction & Experience:
- Answer incoming calls promptly and professionally.
- Address and resolve patient complaints or concerns promptly and professionally.
- Provide information about the health center’s services, policies, and procedures.
- Facilitate communication between patients and clinical staff to ensure a smooth experience.
- Ensure that services are accessible to all patients.
- Use de-escalation techniques to manage and resolve conflicts calmly and professionally.
- May respond to crisis phone calls and will need to connect callers to crisis services.
- Handle patient inquiries and tasks promptly and efficiently to minimize wait times.
- Ensure that information provided to patients is accurate and complete.
Appointment Scheduling:
- Schedule and confirm patient appointments, ensuring optimal utilization of the provider’s template.
- Coordinate with clinical staff to accommodate urgent appointments, triage and walk-ins.
- Coordinate with clinical staff to ensure appointment availability and manage scheduling conflicts.
- Provide patients with pre-appointment instructions and information; this may include Patient Portal resources.
Patient Records Management:
- Verify and update patient information in the EHR system accurately.
- Ensure all patient interactions are documented properly and confidentiality is maintained.

Insurance and Billing:
- Verify patient insurance information and assist with pre-authorization when necessary.
- Inform patients about co-pays, deductibles, and other payment responsibilities.
- Assist patients with basic billing questions and connect with billing department to resolve any discrepancies.
Communication:
- Use effective communication skills to understand and respond to patients’ needs.
- Transfer calls to appropriate departments or personnel when necessary.
- Follow up with patients as needed to ensure their needs are met.

Confidentiality & Patient Privacy:
- Adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations. By protecting patients’ rights by maintaining confidentiality of personal and financial information.
- Limit access to patient information to authorized personnel only.
- Shred or securely dispose of documents containing patient information when they are no longer needed.
- Conduct conversations involving patient information in private areas where they cannot be overheard by unauthorized individuals.
- Verify the identity of callers before discussing patient information over the phone.
- Verify patient identity before sharing information or discussing their appointment information.
- Use secure channels for electronic communication of patient information (e.g., encrypted emails, secure messaging systems).
- When scheduling appointments, avoid sharing unnecessary details that could reveal sensitive information to bystanders.
- Handle patient complaints and issues with empathy and professionalism.
- Escalate complex issues to the supervisor or appropriate department for resolution.

Qualifications

High school diploma or equivalent required; additional education or certification in healthcare administration or a related field preferred.
Previous experience in a healthcare setting or patient service role preferred.
Previous experience in a call center, customer service, or healthcare setting preferred.
Completion of Mental Health First Aid Certificate within 90 days of hire.
Excellent interpersonal and communication skills.
Excellent verbal communication and listening skills.
Proficiency in using EHR systems and basic computer applications (e.g., MS Office, MS Teams).
Strong organizational skills and attention to detail.
Ability to handle sensitive and confidential information.
Problem-solving skills and the ability to work under pressure.

Working conditions

Fast-paced call center environment.
Extensive use of computers and telephones.
Regular interaction with patients, medical staff, and insurance companies.
This role may be exposed to infections and contagious diseases.
This role is subject to interruptions.
This role completes tasks that are performed in close physical proximity to other people.
This role requires working indoors in environmentally controlled conditions.
This role requires de-escalation skills.

Physical Requirements

Sufficient visual acuity to be able to read and write and operate equipment common to this position.
Ability to sit for extended periods.
Manual dexterity to operate office equipment.
Moves equipment weighing up to 25 pounds.
Moves throughout the building to meet with employees, patients, or visitors.
Must be able to remain in a stationary position during shift.
Ability to read, write, and speak English.
Frequent communication with patients about their experience at the health center. Must be able to exchange accurate information in these situations.
Operate a computer and other office equipment, such as tablets, scanners, printers, and phones.
Adhere to process protocol or procedures.

Details

Schedule: Full-time non-exempt (hourly).
- Hours Monday - Friday 8:00AM - 7:00PM (as needed) (average 40 hours/week)
- Shifts are typically 8 hours.
Location: Heartland Community Health Center Bluestem Wellness (534 Michigan Street)

Quick Apply

Refine Your Search

Customer Service Representatives jobs in Lawrence, KS

Call Center Patient Service Representative

Account Coordinator

Business Support Specialist (Bilingual English/Spanish)

Weekend Customer Support Representative

Customer Service - State Farm Agent Team Member

Customer Support I, Customs Compliance

Customer Service Representative - Remote

Client Service Representative

Customer Service Representative (Part-Time)

Product Support Specialist

Customer Service Associate - Temporary

Customer Service Representative

Retail Customer Service Associate

Customer Service Representative

Product Support Specialist

Automotive Customer Service Representative

Customer Support Representative

Customer Service/Sales

Pro Customer Service/Sales

Pharmacy Customer Service Associate

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