Top 101 Customer Service Representatives Jobs in Midland, MI

Contact Center Consultant I
Members First Credit Union —Midland, MI
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Retail customer service associate
Saginaw Retail Group —Bay City, MI
- $16 - $20 an hour
- Full-time
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
14d
Customer Service Representative
Buchanan Hauling and Rigging Inc. —Midland, MI
- $20 - $25 an hour
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Representative II
Trinseo LLC —Midland, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- Business Administration
Member Care Center Representative/Call Center Representative
Dow Credit Union —Midland, MI
- $20 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Representative
DuPont —Midland, MI
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
8d
Contact Center Agent
ELGA Credit Union —Bay City, MI
- Hybrid work
- High school diploma or GED
- Typing
- Entry level
Quick Apply
Customer Service Representative
Valley United Insurance Agency —Bay City, MI
- $40,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Summit Fire Protection —Freeland, MI
- $18 - $24 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
Helpdesk Coordinator
Yeo & Yeo —Saginaw, MI
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Robert Boerner - State Farm Agent —Midland, MI
- $41,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Customer Service Representative
GreenStone Farm Credit Services —Bay City, MI
- Office
- High school diploma or GED
- 2 years
- AD&D insurance
- Paid holidays
3d
Customer Service Representative
Carelinc Medical Equipment —Midland, MI
- $15 - $16 an hour
- Full-time
- Background check
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service
Grand Traverse Pie Company Midland —Midland, MI
- $13.75 - $14.00 an hour
- Part-time
- Cash register
- Fair chance
- In-person
Quick Apply
12d
Customer Service Representative - State Farm Agent Team Member
Jon Laporte - State Farm Agent —Bay City, MI
- $40,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Customer Service Specialist
Saginaw County Community Mental Health Authority —Saginaw, MI
- $18.43 - $21.24 an hour
- Full-time
- Clean driving record
- Microsoft Access
- Microsoft Outlook
Customer Service Representative - State Farm Agent Team Member
Scott Macgregor - State Farm Agent —Midland, MI
- $35,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- 401(k)
- Paid time off
Quick Apply
Customer Service/Contract Administrator
Linear Motion LLC —Saginaw, MI
- $69,000 - $74,000 a year
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Inside Sales/Customer Service
Fullerton Tool Company, Inc —Saginaw, MI
- $15.88 - $17.43 an hour
- Day shift
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
1d
Customer Relations Representative - State Farm Agent Team Member
Brad Martin - State Farm Agent —Auburn, MI
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply

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Contact Center Consultant I

Members First Credit Union -
Midland, MI

Quick Apply

Job Details

Qualifications

Microsoft Word
Computer operation
Microsoft Excel
Microsoft Outlook
Computer literacy
High school diploma or GED
Financial product expertise
Desktop applications
Industry knowledge of retail banking

Full Job Description

Would you enjoy delivering first call resolution and excellent member service in a fast-paced high-volume call center environment? Are you skilled in navigating multiple systems with accuracy and attention to detail? Members First Credit Union is seeking a Contact Center Consultant to assist our members on their financial journey. This role has hybrid potential, must be available to work 8am – 6pm Monday – Friday, and a rotating Saturday shift.
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

CONTACT CENTER CONSULTANT I

Reports to: Contact Center Leader

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

"We empower people in their journey of wellbeing"
MFCU is looking for a Contact Center Representative who is Trustworthy, Caring, and Enthusiastic in receiving and processing MFCUmember requests with a first call resolution. Collaborates with staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions
This position has hybrid availability based on meeting all position expectations. Must be available to work 8 a.m. to 6 p.m. M-F, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainings
Deliver on the Credit Union’s Promises in every service situation
Develop and maintain an effective level of product knowledge
Maintain consistent phone availability and efficiently handle member calls, striving to achieve first-call resolution whenever possible while delivering exceptional member service.
Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions
Deliver a trustworthy lending by phone application experience that aligns with our lending strategies
Input consumer loan applications utilizing the credit unions lending platform.
Handle phone inquiries on member’s accounts, statements, histories and process transactions for members as requested.
Provide service to members that exceeds their expectations.
Ensure proper identification and utilize secure processes/procedures for all requests including asking questions to help mitigate potential fraud.
Answer calls with a first call resolution purpose.
Identify members’ financial needs and recommend appropriate Credit Union solutions.
Participate and engage in monthly developmental coaching
Maintain Education and Service Performance Expectations.
Assist members with over the phone payments on loans utilizing SWBC to process payments on loans from other financial institutions
Respond to all forms of written inquiries from members.
Remind delinquent members that their payments are due.
Process member check orders.
Process Bill Pay request notifications daily.
Collect fees as required for services
Provide follow up to members in a timely manner from when LSI is unable to fully assist a member and sends an open ticket for follow up.
Sell e-gift and travel cards along with reloading travel cards
Assist members with all eService platforms, including online banking, bill pay, mobile check deposits, etc.
Assist with troubleshooting a variety of debit card issue.
Scan or file documents as required
Process cashier's checks and starter checks

General Sales Expectations

Successfully use effective MX Fundamentals to deepen member relationships.
Build relationships with current and new members. Offer products and services that will help improve their financial wellbeing.
Assist with the onboarding process that continues to build relationship with new members.
Inform members about and explain benefits of MFCU products and services to find the appropriate credit union solution for the member.
Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goals
Make sure members are being fully served

Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

Strive to exceed credit union, department, and personal goals.
Ability to communicate clearly and concisely.
Team oriented.
Highly organized.
Produces accurate work results.
Communicates effectively with team members to keep them adequately informed.
Presents a professional image.
Maintains a high level of knowledge of credit union philosophy, products/services, policies and procedures.
Ability to work overtime, attend meetings, seminars and travel.
Proactively seek opportunities to fulfill the Internal Service Missions of the department and the credit union.
Must have flexibility to deal with changing work hours and locations as needed.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion
Interview members and complete loan applications for processing
Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to move or transport up to 25 pounds.
Able to remain stationary for 2-4 hours at a time.

Work Environment

Must maintain a neat and orderly work area.
Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.

Education and Experience

Minimum high school graduate or equivalent.
Working knowledge of all credit union products and service
One to twelve months similar or related experience
Experience operating a personal computer
Must possess excellent interpersonal and written communication skills
Skills in Microsoft Word, Excel, and Outlook
Knowledge of, or the ability to learn, Credit Union systems, products, services, and procedures

Experience

Required

1 year(s): Similar or Related Experience

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Customer Service Representatives jobs in Midland, MI

Contact Center Consultant I

Retail customer service associate

Customer Service Representative

Customer Service Representative II

Member Care Center Representative/Call Center Representative

Customer Service Representative

Contact Center Agent

Customer Service Representative

Customer Service Representative

Helpdesk Coordinator

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative

Customer Service

Customer Service Representative - State Farm Agent Team Member

Customer Service Specialist

Customer Service Representative - State Farm Agent Team Member

Customer Service/Contract Administrator

Inside Sales/Customer Service

Customer Relations Representative - State Farm Agent Team Member

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