Top 289 Customer Service Representatives Jobs in Rochester, NY

Customer Service Monitoring Representative
ADT Security Services —West Henrietta, NY
- $17 - $19 an hour
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
13d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Rochester, NY
- $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
6d
Licensed Insurance Customer Service Rep - Personal Lines
The Insurance Marketplace Agency —Rochester, NY
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Organizational skills
- 2 years
- Disability insurance
- Health insurance
Quick Apply
4d
Commercial Insurance Customer Service Representative
Eastern Shore Insurance Agency —Walworth, NY
- From $20 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
CSR - Customer Service Representative
Ziebart (Mattiacio Group) —Canandaigua, NY
- $16 - $18 an hour
- 8 hour shift
- US work authorization
- Fair chance
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist
Pit Stop Convenience Store —Ontario Center, NY
- $16.50 - $16.75 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - Art Printing Industry
CatPrint —Fairport, NY
- $18 - $21 an hour
- Full-time
- Customer service
- Office
- In-person
- Health savings account
- Paid holidays
Quick Apply
13d
Contact Center Agent Great Benefits & Fulltime! (In person - Williamson NY)
Wilbert's U-Pull It of Williamson —Williamson, NY
- From $18 an hour
- Full-time
- High school diploma or GED
- Ability to sit for extended periods
- In-person
- Health savings account
- Disability insurance
Quick Apply
Agency Support Advisor
Rich Products Corporation —New York State
- $44,030 - $59,570 a year
- Call employer
- Microsoft Excel
- Bachelor's degree
- 1 year
- Health insurance
- Paid time off
Bilingual Customer Service Representative
Center for Disability Rights —Rochester, NY
- $17 an hour
- Full-time
- Spanish
- English
- Office
Quick Apply
Customer Service Specialist
CALSOURCE INC —Henrietta, NY
- $21 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Representative
Planned Parenthood CWNY —Rochester, NY
- $18.95 - $21.93 an hour
- Weekends as needed
- Computer literacy
- HIPAA
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Call Center Representative
University of Rochester —Rochester, NY
- $19.08 - $25.77 an hour
- Full-time
- High school diploma or GED
- Neurology
- Pediatrics
Call Center Representative-2
University of Rochester —Brighton, NY
- $19.08 - $25.77 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Verizon Customer Service Representative
NexCall Communications —Rochester, NY
- $875 - $1,200 a week
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
12d
Customer Service Representative
TWO MEN AND A TRUCK® —Rochester, NY
- $15 an hour
- Bilingual
- Background check
- Pass drug screening
- Opportunities for advancement
Quick Apply
CSR
South Towne Veterinary Hospital —Rochester, NY
- $16.00 - $17.50 an hour
- Weekends as needed
- Microsoft Word
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Hertz —Rochester, NY
- $17.50 an hour
- Full-time
- Sales
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Customer Service Representative
Isaac Heating & Air Conditioning —Rochester, NY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Service Representative
TV Strategies —Rochester, NY
- $800 - $1,500 a week
- Full-time
- Background check
- Office
- In-person
- Health insurance
Quick Apply
5d

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Customer Service Monitoring Representative

ADT Security Services -
West Henrietta, NY

Quick Apply

Job Details

$17 - $19 an hour
13 days ago

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Tuition reimbursement
Paid time off
Adoption assistance
Work from home
401(k) matching
Life insurance
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Why Choose ADT?
At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.

Major Responsibilities:

A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.

***This role requires onsite work from our office located at: 285 Thruway Park Dr. West Henrietta, NY 14586 ***

Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.

A day in the life of a Customer Service Monitoring Representative can look like:

You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Completing alarm processing in accordance with departmental procedures.
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
Receiving inbound calls related to alarm call back inquires.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

What’s in it for you?

You play an important role in saving lives for a living
Paid Training.
Once approved for hybrid work, ADT requires:
- Designated place to work from home.
- High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
- At least 25mbps to of internet to download and 15mbps to upload.
ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

We’re looking for someone with results they are proud of like:

High school diploma or equivalent required
Minimum of six (6) months of customer service experience required
Ability to be licensed in multiple states
Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Pay and Benefits Disclosure:

You will receive an hourly pay rate of $17.00 effective on your start date and incremental increases every 30 days until the rate of $19.00 is reached. You will receive an additional $1 per hour for being an onsite or hybrid employee.
We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 7/06/2026. The role is scheduled to start 8/03/2026.

Quick Apply

Refine Your Search

Customer Service Representatives jobs in Rochester, NY

Customer Service Monitoring Representative

Bilingual Customer Service Specialist (Spanish)

Licensed Insurance Customer Service Rep - Personal Lines

Commercial Insurance Customer Service Representative

CSR - Customer Service Representative

Customer Service Specialist

Customer Service Representative - Art Printing Industry

Contact Center Agent Great Benefits & Fulltime! (In person - Williamson NY)

Agency Support Advisor

Bilingual Customer Service Representative

Customer Service Specialist

Call Center Representative

Call Center Representative

Call Center Representative-2

Verizon Customer Service Representative

Customer Service Representative

CSR

Customer Service Associate

Customer Service Representative

Customer Service Representative

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