Top 1 Public Safety Telecommunicators Jobs in Scranton, PA

PSAP Supervisor
Luzerne County —Wilkes-Barre, PA
- $56,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience

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PSAP Supervisor
Luzerne County —Wilkes-Barre, PA
Confirm that all calls for service are satisfactorily processed as defined by Departmental Standard Operating Procedures (SOPs).
$56,000 a year
911 Data Entry/CLEAN Clerk
Luzerne County —Wilkes-Barre, PA
Reporting Authority: 911 PSAP Manager EXAMPLE OF DUTIES •Receive non-emergency phone calls related to the CLEAN, NCIC, NLETS, and JNET systems.
$39,250 a year

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Experienced 911 Dispatcher
Delaware County, OH —Delaware, OH
Must possess a valid driver’s license and have an acceptable driving record. Processes telephone calls, analyzes situations rapidly and accurately, determines…
$31.02 - $36.42 an hour
9d
Experienced 911 Dispatcher
Delaware, County of (OH) —Delaware, OH
Must possess a valid driver’s license and have an acceptable driving record. Processes telephone calls, analyzes situations rapidly and accurately, determines…
$31.02 - $36.42 an hour
10d

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PSAP Supervisor

Luzerne County -
Wilkes-Barre, PA

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Job Details

Full-time
$56,000 a year

Qualifications

Emergency call-taking protocols
Phone call screening
High school diploma or GED
Dispatching for rescue operations
Public safety procedures
Telecommunication

Full Job Description

JOB
THIS POSITION WILL REMAIN POSTED UNTIL FILLED
The PSAP Supervisor, reporting to the PSAP Coordinator under the direction of the 911 Operations Administrator, is responsible for overseeing the day-to-day operations, activities and personnel on an assigned shift to ensure compliance of established guidelines, procedures and policies. EXAMPLE OF DUTIES Essential Duties and Responsibilities:

Establishes priorities during peak activities and directs 9-1-1 call-taking and dispatching, as required, to meet PEMA Act-12 performance object objectives.
Confirm that all calls for service are satisfactorily processed as defined by Departmental Standard Operating Procedures (SOPs).
Promptly inform the Lead PSAP Supervisor and PSAP Manager of any calls that may have been mishandled.
Confirm that 9-1-1 call-taking and dispatching are in accordance with Departmental Standard Operating Procedures.
Schedule the breaks and lunches of Telecommunicators and Telecommunicator Specialists, dependent upon the 9-1-1 Center workload.
Inform 9-1-1 Management of any equipment failures which may occur or are affecting the operation of the 9-1-1 Center.
Serve as the County Warning Officer to provide advisories and warnings to the appropriate public officials and general public.
Work with new and existing Telecommunicators and Telecommunicator Specialists to reinforce 9-1-1 call-taking and dispatching methods as defined by 9-1-1 SOPs.
Ensure that Telecommunicators and Telecommunicator Specialists maintain their work areas in a professional manner.
Assist with CLEAN/NCIC entries and paperwork as required.
Must be able to perform all job functions of a Telecommunicator and Telecommunicator Specialist to assist when needed.
Must be available to work irregular shift patterns, varied hours, weekends and holidays.

SUPPLEMENTAL INFORMATION

Minimum Qualifications:

Education equivalent to the completion of twelfth grade supplemented by training in Public Safety call-taking and dispatching.
3 years of emergency services dispatching / call-taking experience or related field.
1-2 years of supervisory experience is preferred.
No criminal convictions or indictments of felony or misdemeanor charges or any computer crimes.
Must maintain a flexible schedule to be available during emergencies related to 9-1-1 Center operations.

“LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.”

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PSAP Supervisor

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