Top 8 Operations Research Analysts Jobs in Sheboygan, WI

VOC Program Analyst - (VOC Specialist)
ACUITY, A Mutual Insurance Company —Sheboygan, WI
- $72,000 - $92,000 a year
- Marketing
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
13d
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Wisconsin
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter
Military Service - U.S. Air National Guard Recruiting —Wisconsin
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
Operations Analyst-Sales & Medical Contracts, Bemis Health Care
Bemis Manufacturing Company —Sheboygan Falls, WI
- ERP systems
- Mid-level
- Office
Quick Apply
Payroll Analyst
Sargento —Plymouth, WI
- Research
- Mid-level
- Finance
- Relocation assistance
- Dental insurance

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Senior Quantitative Analyst - AI Trainer
DataAnnotation —Wisconsin
A bachelor's degree in a quantitative field preferred (Statistics, Computer Science, Mathematics, Engineering, or similar); an advanced degree (Master’s or PhD)…
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VOC Program Analyst - (VOC Specialist)

ACUITY, A Mutual Insurance Company -
Sheboygan, WI

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Job Details

$72,000 - $92,000 a year
13 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Project team coordination
Performance dashboard reports
Web-based survey tools
Marketing
Operations coordination
Market research surveys
Dashboard creation
Customer satisfaction tracking
Bachelor's degree in business
Dashboard creation support
Vendor coordination
Mid-level
Data summary reports
Qualtrics
Bachelor's degree in marketing
Bachelor's degree
Digital survey tools
Quality control operations
Survey research
Agile
Data analytics tools
Cross-functional collaboration
Business
Google Analytics
Process management
2 years
Cross-functional communication
Survey and questionnaire facilitation
Customer surveys

Full Job Description

Acuity is seeking a Voice of Customer Specialist to support Acuity’s cross-channel Voice of Customer (VOC) program through the implementation and administration of listening posts and customer feedback programs across key journeys. This role is responsible for executing surveys and feedback workflows, maintaining VOC platforms and processes, and supporting journey measurement, and reporting activities under established VOC frameworks. This role partners with Customer Experience, Customer Research, Strategic Analytics partners, external support vendors, and business stakeholders. A primary responsibility is to ensure consistent and effective collection and organization of customer and agent feedback data.

ESSENTIAL RESPONSIBILITIES:

Support VOC program administration and execution, maintaining survey standards, templates, and processes established by the VOC program across listening posts and feedback channels. Support the ongoing maintenance and optimization of customer listening programs and VOC workflows.
Build and field Qualtrics surveys following established survey design standards including survey configuration, sampling coordination, testing, and quality control - for agents, consumers, and customers.
Support customer and agent feedback workflows, including routing, notifications, follow-up coordination, and maintenance of closed-loop feedback processes.
Support collection and organization of customer and agent feedback data across key listening channels.
Support recurring VOC reporting and dashboard updates to help monitor customer and agent experience trends across journeys and touchpoints.
Prepare summaries, dashboards, and presentation materials to support sharing VOC results and trends with stakeholders.
Partner with Customer Experience and business stakeholders to support VOC program execution and feedback processes.
Support administration of the Qualtrics platform and coordination with vendor support resources as needed.
Model and reinforce Acuity’s Common Purpose by promoting customer-focused behaviors in team interactions, decision-making, and cross-functional collaboration.
Highly regular, predictable attendance.
Perform other duties as assigned.

EDUCATION:

Bachelor’s degree in Analytics/Business/Marketing or related field preferred.

EXPERIENCE:

2+ years of experience in customer experience, survey operations, VOC, market research operations, or related fields.
2+ years of experience working within survey platforms (such as Qualtrics, Medallia).
Basic to intermediate experience supporting VOC or customer feedback programs, including survey implementation, administration, and reporting.

OTHER QUALIFICATIONS:

Experience supporting survey design, CX measurement, and VOC program administration.
Basic experience with dashboarding and reporting tools
Proficient with Qualtrics, customer data platforms, feedback-management tools, and Google Analytics.
Strong attention to detail and project coordination skills. Ability to manage multiple survey programs and timelines simultaneously.
Skilled at working across client teams including: agile, IT, design, marketing, and operations; quick to embrace new tools and processes.
Experience coordinating customer feedback programs, survey processes, and reporting activities across multiple touchpoints.

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as exempt.

The salary range for this position is $72,000-92,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Acuity will include at least one in-person interview during the hiring process for all positions.

If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at [email protected] (mailto:[email protected]). Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Operations Research Analysts jobs in Sheboygan, WI

VOC Program Analyst - (VOC Specialist)

Senior Quantitative Analyst - AI Trainer

Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter

Operations Analyst-Sales & Medical Contracts, Bemis Health Care

Payroll Analyst

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