Top 18 Training and development specialist Jobs in Springfield, MO

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Contact Center Training Manager
Russell Cellular- Authorized Verizon Dealer —Springfield, MO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
New Hire Trainer
Russell Cellular- Authorized Verizon Dealer —Battlefield, MO
- $17 an hour
- Full-time
- Sales
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Behavioral Support Specialist-Training Provided
Heartland ABA —Springfield, MO
- Part-time
- No experience needed
- Children
- Home Health
- Paid training
- Opportunities for advancement
Quick Apply
LEARNING & WORKFORCE DEVEL MGR
Paul Mueller Company —Springfield, MO
- $102,568 - $166,507 a year
- Day shift
- Research
- Office
- Driver's License
- Paid holidays
- Disability insurance
13d
RCCS Operations - Training Facilitator
Russell Cellular- Authorized Verizon Dealer —Springfield, MO
- $18 an hour
- Full-time
- Mid-level
- Continuous improvement
- In-person
- Paid holidays
- Health insurance
Quick Apply
13d
Corporate Trainer
DIGITAL MONITORING PRODUCTS —Springfield, MO
- Full-time
- Mid-level
- 3 years
- Education
- Paid holidays
- Disability insurance
Learning Facilitator & Support Specialist
O'Reilly Automotive Stores —Springfield, MO
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Learning & Development Analyst
O'Reilly Automotive Stores —Springfield, MO
- Full-time
- Mid-level
- Office
- SQL
- Employee stock purchase plan
- Health insurance
Quick Apply
Sr. Learning & Development Operations Specialist
Bass Pro Shops —Springfield, MO
- Full-time
- 5 years
- Office
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Clinical Training Partner
Burrell Preferred Inc. —Springfield, MO
- Full-time
- LMFT
- Licensed Clinical Social Worker
- LPC
- Mileage reimbursement
- Paid holidays
Quick Apply
4d
Senior Technical Training Specialist
Segra —United States
- Full-time
- Schematics
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Training Specialist, Property & Casualty Training and Development
Higginbotham —United States
- Remote
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays

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Contact Center Training Manager

Russell Cellular- Authorized Verizon Dealer -
Springfield, MO

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Program design
Microsoft Excel
Microsoft Outlook
Call center experience
E-learning (training delivery method)
Needs assessment for curriculum design
Instructor-led training (training delivery method)
Online training platform teaching experience
Data analytics
Microsoft Teams
Classroom experience
Developing new training programs
E-learning platforms
Online instruction
Data-driven content
LMS
Classroom Teaching
Remote training
Wireless sales

Full Job Description

Why Russell Cellular?

Health, dental, vision, and life insurance
Paid sick days and company holidays
Employer matched 401K
Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
Employee Assistance Programs
700+ locations in 43 states employing 2,300+ employees
Verizon discounts, sales contests, and incentives
Opportunity for growth and advancement
Community involvement opportunities
Same-day pay options
Amazing company culture

The Career Opportunity…
The Contact Center Training Manager leads the development, delivery, and continuous improvement of training for Russell Cellular’s contact center. This role partners closely with the Director of Customer Service and Contact Center leadership to ensure all training content, onboarding programs, and performance support resources equip agents and leaders to deliver a consistent, high-quality customer experience.

Training Responsibilities (Including, but not limited to):

Overseeing training team members who deliver onboarding, systems training, and ongoing development
Designing and delivering training tailored to the Contact Center environment, including call flow, sales behaviors, systems navigation, and customer experience standards
Understanding the needs of the Telesales business and aligning training priorities with performance trends
Maintaining deep knowledge of Contact Center systems (e.g., Vonage, Microsoft Dynamics, SharePoint, LMS)
Identifying gaps in training content and creating or updating materials accordingly
Leading in-person and virtual training sessions for new hires through supervisor level development
Partnering with Contact Center leadership to support performance improvement initiatives
Supporting new hire orientation and cross department training needs
Communicating suggestions, questions, or issues to the Director of Customer Service

Skills you will need:

Strong written and verbal communication
Ability to simplify complex processes into clear, actionable training
Strategic and creative thinking
High attention to detail and strong documentation skills
Ability to manage multiple training initiatives simultaneously
Ability to identify training needs based on performance data and business priorities
Strong collaboration and negotiation skills
Ability to present in virtual and classroom environments
Strong PC skills (Teams, Outlook, Word, Excel)
Understanding of LMS functionality and training analytics
Ability to think like an owner and offer solutions to evolving challenges
Wireless industry experience required
2+ years of sales management, training, or coaching experience required

Preferred Qualifications:

3+ years of training leadership experience in a Contact Center, sales, or customer experience environment
Experience leading trainers or training teams, including coaching, development, and performance management
Strong facilitation skills with the ability to engage both new hires and tenured employees
Demonstrated ability to design training for sales behaviors, call flow, systems navigation, and customer experience
Experience using LMS platforms and interpreting training analytics
Advanced communication skills — written, verbal, and presentation
Strong collaboration skills with Operations, Quality, Workforce, and leadership partners
Proficiency with Microsoft Suite (Teams, Outlook, Word, Excel)
Wireless industry experience required
Ability to manage multiple training initiatives in a fast moving environment

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,300+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Quick Apply

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training and development specialist jobs in Springfield, MO

Contact Center Training Manager

New Hire Trainer

Behavioral Support Specialist-Training Provided

LEARNING & WORKFORCE DEVEL MGR

RCCS Operations - Training Facilitator

Corporate Trainer

Learning Facilitator & Support Specialist

Learning & Development Analyst

Sr. Learning & Development Operations Specialist

Clinical Training Partner

Senior Technical Training Specialist

Training Specialist, Property & Casualty Training and Development

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