Lead Cashier (4724C), Berkeley Dining - 87183 About Berkeley
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Departmental Overview
In the Division of Student Affairs and under the Residential Student Services Programs portfolio, Berkeley Dining is a self-operated dining program focused on culinary excellence, social responsibility and supporting the living/learning environment of our customers.
With more than 12,000 meal plan holders, Berkeley Dining serves over 5 million meals per year in 14 facilities with a combination of residential "all you care to eat" dining, retail "a la carte" dining, training, early childhood education meal production, and catering. Berkeley Dining services the campus seven days per week, seventeen hours per day employing 450 full and part time staff and approximately 400 Cal student workers across multiple locations.
Position Summary
The Lead Cashier directs a team in providing a high level of customer service and products to Berkeley Dining customers. This position provides accurate sales transactions and handles cash following university procedures. Additionally, the Lead Cashier maintains the overall appearance and cleanliness of the facility and work area.
Application Review Date
The First Review Date for this job is: July 10, 2026. For full consideration, please apply on or before the first review date.
Responsibilities
Cashiering Control
Lead cashiers, including: train and direct cashiers in proper handling procedures as outlined in the University of California Business and Finance Bulletin BUS-49 and departmental and campus cash handling policy and/or the ability to learn.
Follow money handling procedures specific to Internal Audit and campus Cashier and/or the ability to learn.
Assign cashiers to various areas to meet customer demand, issue change, and cover breaks during a work shift.
Follow proper cash handling procedures including: account for monies assigned to cashiers using double custody principles, check in/out monies via transport vendor (Loomis), complete proper financial forms, receipts and deposit bags as outlined in the cash handling policy and/or the ability to learn.
Accurately operate the electronic point-of-sale (cash register), including: count customers change, provide receipts, correctly process on-line card transactions, ask supervisor for change in a timely manner to meet customer demand.
May need to open or close restaurant in managers absence.
Customer Service
Establish and maintain positive relations with our customers.
Listen, and if possible, resolves customers needs and reports them to the manager and/or supervisor.
Interact enthusiastically and pleasantly with customers and co-workers to ensure a positive interaction and outcome in every interaction.
Responsible for practicing good stewardship with university and customer resources.
As a team leader, demonstrate high level of customer service including: pleasantly greet/direct customers, assist disabled students, distribute/collect Comment Cards, answer general informational questions (e.g. meal service and meal plan options, meal hours, guest pricing, etc.).
Maintain cleanliness of all work areas, including: sweep, mop, and wipe surfaces.
Remove and properly dispose of trash, compost, and recyclable materials.
Ensure all operational areas are clean and organized in a timely manner to meet customer demand.
Knowledgeable about food being served, including allergens, ingredients, etc.
Work closely with managers, supervisors and co-workers to effectively achieve the goals and objectives of the University and Cal Dining.
Security and Safety
Responsible for security and safety at the public entrance to the operations.
Ensure all customers have a valid payment option (i.e. meal plan, cash, credit card, etc.).
Control unauthorized entrances, following unit specific procedures and/or the ability to learn.
Monitor departing customers to deter unauthorized removal of food products, supplies or equipment.
Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility.
Direct evacuation of area in an emergency, following established plans.
Meal Preparation
Set-up, prepare, replenish, restock, price, and distribute beverages, food and non-food products in designated areas to ensure availability in a timely manner to meet customer demand.
Assemble and basic preparation of food products and beverages to support service and menu production, in adherence to Cal Dining service and production standards and/or the ability to learn.
Follow basic principles of safety and sanitation in food service.
Check student postings (table tents, bulletin boards, etc.) and remove outdated or unauthorized materials.
Required Qualifications
Cash handling experience in a retail operation.
Public contact skills and experience.
Experience directing other employees.
Must have basic English (reading, writing, listening, speaking) and math skills related to the safe and efficient performance of the job.
Ability to read, write, speak and understand English and follow oral/written instructions.
Demonstrated experience in recordkeeping and documentation.
Ability to follow oral/written instructions.
Must be able to lift and carry up to 50 lbs.
Preferred Qualifications
Bank teller experience.
Previous food service experience in a retail operation.
Licenses / Certifications
ServSafe or Food Service Handler Certification (Preferred).
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted hourly rate that the University reasonably expects to pay for this position is $24.00, Step 1.
This is a non-exempt, bi-weekly paid position.
This is a full-time (40 hours/week), Partial-Year Career position eligible for UC benefits.
