Top 519 Customer service supervisor Jobs in Aberdeen, Md

Call Center Representative
Prism Vision Group —Havre de Grace, MD
- $18.00 - $33.08 an hour
- Computer literacy
- HIPAA
- English
14d
Customer Experience Manager
Five Below Inc —Aberdeen, MD
- From $18.50 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
10d
Production Supervisor
Syensqo —Havre de Grace, MD
- $80,000 - $101,000 a year
- Bachelor of Science
- Mid-level
- 3 years
Quick Apply
Patient Escort Supervisor
Christiana Care Health Systems —Elkton, MD
- $22.29 - $33.44 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
Supervisor QC
Medline Industries —Perryville, MD
- $79,000 - $119,000 a year
- Overtime
- Microsoft Word
- Management
- Ability to walk for extended periods
- Health insurance
- 401(k)
Patient Access Scheduler - Call Center
Johns Hopkins Health System —Middle River, MD
- Full-time
- Medical office experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Production Supervisor
Gordon Food Service —Aberdeen, MD
- $84,240 - $101,076 a year
- Email
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- 401(k) matching
Warehouse Team Lead, Receiving
Wayfair —Aberdeen, MD
- $22.50 - $27.00 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
Inventory Control Team Lead
Wayfair —Aberdeen, MD
- $22.50 - $27.00 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Representative
Leggett & Platt —Havre de Grace, MD
- 18 years or older
- Residential
- Trade school
- Health savings account
- Health insurance
Transportation Supervisor
Medline Industries —Perryville, MD
- $73,000 - $110,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Master Electrician/Electrical Supervisor
Schagrin Home Comfort Products —Middletown, DE
- $66,560 - $93,600 a year
- Full-time
- Background check
- Management
- Inventory control
- Health savings account
- Health insurance
Quick Apply
Crisis Response Shift Supervisor
TurnAround, Inc. —Towson, MD
- $24 - $28 an hour
- Weekends as needed
- Bilingual
- Background check
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Maintenance Supervisor
Apartment Services, Inc. —Essex, MD
- $26 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Paid jury duty
- Paid holidays
Quick Apply
Sanitation Supervisor
ABM Industries, Inc. —Oxford, PA
- $55,000 - $65,000 a year
- Full-time
- 18 years or older
- Spanish
- English
- Paid training
- Paid jury duty
Quick Apply
14d
Wireless Sales / Customer Service @ Boost Mobile by NeoComm
Boost Mobile —Essex, MD
- $15 - $20 an hour
- Part-time
- Spanish
- Merchandising
- Windows
- Employee discount
- Flexible schedule
Quick Apply
Automotive Service Manager - NORTHERN CAMPAIGN
HERTRICH Family of Automobile Dealerships —Elkton, MD
- $120,000 - $150,000 a year
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Warehouse Supervisor
Chery Industrial Inc. —Elkton, MD
- $21.00 - $23.50 an hour
- Full-time
- ERP systems
- English
- Mid-level
- Health insurance
- 401(k)
Quick Apply
9d
HVAC Field Supervisor
Petro Home Services —Essex, MD
- $75,000 a year
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Fuel card
- Health savings account
Quick Apply
RN Evening Supervisor
Elkton Nursing & Rehabilitation Center —Elkton, MD
- $38 - $43 an hour
- Full-time
- Nursing
- RN License
- Customer service
Quick Apply

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customer service supervisor jobs near aberdeen, md

Call Center Representative

Prism Vision Group -
Havre de Grace, MD

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Job Details

$18.00 - $33.08 an hour
14 days ago

Qualifications

HIPAA
English
High school diploma or GED
Health information regulatory compliance
Working with individuals from diverse cultural backgrounds
Productivity software
Clinical confidentiality policies

Full Job Description

Overview:

This role is located at Seidenberg and Protzko Eye Associates, Havre De Grace, MD, which is part of Prism Vision Group

Compensation Range: $18-$33.08/hr (Dependent on Experience)

The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.

Responsibilities:

ROLE AND RESPONSIBILITIES

Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.
Provide accurate information regarding products, services, policies, and procedures.
Handle and resolve customer complaints or escalate issues to the appropriate department.
Maintain a positive and empathetic approach when dealing with customers.
Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
Verification of insurance information, verification of benefits and insurance referral information.
Adhere to HIPAA standards related to patient privacy and confidentiality.
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
Identify customer needs and provide appropriate solutions.
Work collaboratively with other departments to address customer concerns effectively.
Meet or exceed key performance metrics, including call handling time, customer satisfaction, and resolution rates.
Comply with company policies and standards.

Qualifications:

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED)

Experience: Prior call center or customer service or related experience

KNOWLEDGE/SKILLS/ABILITIES

Excellent verbal and written communications skills in English. Bi-Lingual a plus.
Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
Ability to handle multiple tasks while maintaining a high level of accuracy.
Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
Proficient with Microsoft Office Suite

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

Apply Now

Refine Your Search

customer service supervisor jobs in aberdeen, md

Call Center Representative

Customer Experience Manager

Production Supervisor

Patient Escort Supervisor

Supervisor QC

Patient Access Scheduler - Call Center

Production Supervisor

Warehouse Team Lead, Receiving

Inventory Control Team Lead

Customer Service Representative

Transportation Supervisor

Master Electrician/Electrical Supervisor

Crisis Response Shift Supervisor

Maintenance Supervisor

Sanitation Supervisor

Wireless Sales / Customer Service @ Boost Mobile by NeoComm

Automotive Service Manager - NORTHERN CAMPAIGN

Warehouse Supervisor

HVAC Field Supervisor

RN Evening Supervisor

I want to receive the latest job alert for customer service supervisor in aberdeen, md

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