Top 51 It support specialist Jobs in Aberdeen Md

IT Help Desk Support
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
IT Support Specialist I
Leggett & Platt —Havre de Grace, MD
- English
- Research
- Residential
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
IT Support Technician
WILMOT MODULAR STRUCTURES INC —White Marsh, MD
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Help Desk Support
22nd Century Technologies Inc. —Aberdeen, MD
- $48,000 - $50,000 a year
- Full-time
- 11+ years
- English
- Mid-level
Quick Apply
IT Support Analyst
Aberdeen Proving Ground Federal Credit Union —Edgewood, MD
- $53,800 - $86,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
SATCOM Helpdesk Technician
Bering Straits Native Corporation —Aberdeen, MD
- $93,000 a year
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
IT Analyst III
Akima, LLC —Aberdeen Proving Ground, MD
- $55,000 - $66,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Helpdesk Analyst
UPPER BAY COUNSELING AND SUPPORT SERVICES INC —Elkton, MD
- $17.25 - $20.00 an hour
- 8 hour shift
- Google Workspace
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
6d
Desktop Support Specialist (Tier 1 Support)
First Home Mortgage —Middle River, MD
- $55,000 - $65,000 a year
- Azure
- Mid-level
- Organizational skills
IT Technical Support Specialist
RSC2 INC —Aberdeen Proving Ground, MD
- $75,000 - $176,000 a year
- Full-time
- Computer Science
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
14d
Customer Support Specialist
S2Technologies —Aberdeen Proving Ground, MD
- $30,000 - $50,000 an hour
- Full-time
- Microsoft Excel
- Windows
- Entry level
- Disability insurance
- Health insurance
Quick Apply
IT Specialist II
Semper Valens Solutions —Aberdeen, MD
- Full-time
- Customer service
- Bachelor of Science
- Mid-level
Quick Apply
2h
IT Specialist Intermediate
RSC2 INC —Aberdeen Proving Ground, MD
- $43,258 - $103,415 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Tier One Technical Support
SAIC —Aberdeen Proving Ground, MD
- $80,001 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
12h
Service Desk Technician – Intermediate
Black Bear Technology Solutions LLC —Aberdeen Proving Ground, MD
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- 7 years
- Mid-level
- Windows
Quick Apply
Cybersecurity / IT / Data Specialist (Multiple Levels) (5670)
Three Saints Bay, LLC —Aberdeen, MD
- $80,000 - $120,000 a year
- Online Application
- Background check
- 5 years
- Pass drug screening
Quick Apply

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it support specialist jobs near aberdeen md

IT Help Desk Support

A & T SYSTEMS INC -
Aberdeen Proving Ground, MD

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Job Details

Qualifications

Enterprise software
DoD 8570
IP networking
IT department experience

Full Job Description

Description:

The IT Help Desk Support – Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.

Requirements:

Required Qualifications

Minimum three (3) years of experience in IT support or help desk operations.
Experience troubleshooting Windows operating systems and standard enterprise software applications.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
Experience supporting enterprise-level IT environments.
DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
Ability to obtain and maintain required security clearance.
Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements

Desired Qualifications

Experience supporting Department of Defense (DoD) or Army installations.
Familiarity with IT service management (ITIL) principles.
Experience with remote support tools and ticketing systems.
Exposure to virtualization or cloud-based environments.

Performance Expectations

The IT Help Desk Support Specialist is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.

Primary Responsibilities

Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
Perform account management tasks including password resets, group membership updates, and access troubleshooting.
Escalate unresolved or complex issues to support or appropriate technical teams.
Assist with system imaging, deployments, upgrades, and technical refresh initiatives.

Cybersecurity & Compliance

Ensure compliance with DoD cybersecurity policies and Army security requirements.
Apply security patches and updates in accordance with established procedures.
Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
Identify and report potential security incidents in accordance with incident response protocols.
Maintain compliance with DoD 8140/8570 workforce certification requirements.

Customer Support & Service Management

Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
Provide professional and timely customer support to installation personnel.
Participate in Service Level Agreement (SLA) monitoring and performance reporting.
Support after-hours or emergency response activities as required by contract.

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Refine Your Search

it support specialist jobs in aberdeen md

IT Help Desk Support

IT Helpdesk Technician

IT Support Specialist I

IT Service Desk Analyst II

IT Support Technician

Help Desk Support

IT Support Analyst

SATCOM Helpdesk Technician

IT Analyst III

IT Helpdesk Analyst

Desktop Support Specialist (Tier 1 Support)

IT Technical Support Specialist

IT Service Desk Support Technician

Customer Support Specialist

IT Specialist II

IT Specialist Intermediate

Tier One Technical Support

Service Desk Technician – Intermediate

Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)

Cybersecurity / IT / Data Specialist (Multiple Levels) (5670)

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