Top 45 Quality assurance managers Jobs in Abingdon, Va

Customer Care Specialist
ELECTRO-MECHANICAL CORPORATION —Bristol, VA
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Dining Server
English Meadows Senior Living Communities —Abingdon, VA
- Up to $15 an hour
- Part-time
- English
- Clean MVR report
- Communication skills
Quick Apply
2d
Development and Volunteer Manager
Feeding Southwest Virginia —Abingdon, VA
- $48,000 - $58,000 a year
- Overtime
- Clean driving record
- Microsoft Excel
- Customer service
Banquet Captain
The Bristol Hotel —Bristol, VA
- Weekends as needed
- English
- Mid-level
- Microsoft Office
Audit Senior Associate
Brown Edwards —Bristol, TN
- $60,000 - $95,000 a year
- Full-time
- CPA
- Research
- Office
- Profit sharing
- Health savings account
Tax Manager
Brown Edwards —Bristol, TN
- $80,000 - $130,000 a year
- Full-time
- CPA
- Research
- Office
- Profit sharing
- Health savings account
Tax Senior Manager
Brown Edwards —Bristol, TN
- $130,000 - $180,000 a year
- Full-time
- CPA
- Office
- Analysis skills
- Profit sharing
- Health savings account
Grad Pharmacist
CVS Health —Bristol, TN
- $19.75 - $42.00 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Patient monitoring
- Dental insurance
- Vision insurance
Dunkin Assistant Manager
GPM Investments LLC —Bristol, TN
- $15.85 - $17.85 an hour
- Background check
- Pass drug screening
- English
- Paid time off
- 401(k) matching
Quick Apply
2d
Dunkin Team Leader
GPM Investments LLC —Bristol, VA
- $13.85 - $15.85 an hour
- Background check
- 18 years or older
- Writing skills
- Paid time off
- 401(k) matching
Quick Apply
2d
Dialysis Program Manager Registered Nurse - RN
Fresenius Medical Care —Bristol, TN
- Full-time
- CPR Certification
- Nursing
- Vital signs
12d
Provisioning & Video Review Manager
AICure —United States
- $80,000 - $90,000 a year
- Full-time
- Google Workspace
- 5 years
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
6d
National Account Manager - Foodservice
Schweid & Sons —United States
- $140,000 - $175,000 a year
- Remote
- Microsoft Word
- 5 years
- Continuous improvement
- Paid holidays
- Health insurance
Quality Control Manager- Dam Project
Thalle Construction Company —United States
- Full-time
- Construction site
- Senior level
- Professional Engineer
- Paid holidays
- Disability insurance
Quick Apply
9d
Construction Quality Control Manager- USACE
Thalle Construction Company —United States
- Full-time
- Construction site
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
14d

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Customer Care Specialist

ELECTRO-MECHANICAL CORPORATION
Bristol, VA

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Sales support
Microsoft Outlook
Interpersonal skills
Customer service
Technical support
Manufacturing facility experience
Industrial equipment

Full Job Description

Overview

Join our team as a Customer Care Specialist and serve as an important connection between our customers, sales team, and internal operations. This onsite position in Bristol, VA supports customers after the purchase of medium-voltage switchgear and helps ensure questions, production updates, warranty concerns, and technical issues are handled efficiently and professionally.

In this role, you will work closely with Regional Sales Managers, Sales Representatives, Distributors, Customers, Engineering, Quality, Production Control, Operations, and Field Service. The ideal candidate is organized, customer-focused, technically minded, and comfortable coordinating multiple priorities in a manufacturing environment.

Responsibilities

Serve as a primary post-purchase point of contact for Regional Sales Managers, Sales Representatives, Distributors, and Customers regarding medium-voltage switchgear.
Provide customers with manufacturing and order updates and coordinate expedite requests when necessary.
Assist customers experiencing operational, maintenance, warranty, or equipment-related issues.
Gather technical information including fault logs, photographs, test reports, and equipment details to assist Engineering, Quality, and Field Service with troubleshooting.
Coordinate warranty and concession requests with Engineering and Quality and participate in meetings related to switchgear evaluation and resolution.
Track customer complaints, field service requests, production status, warranty activity, and other post-sale information.
Utilize Microsoft Excel, Word, Outlook, Global Shop, and Salesforce to maintain accurate records and communicate updates.
Partner with Quality Assurance, Field Service, Procurement, Operations, Production Control, and Engineering to resolve customer inquiries.
Maintain clear and professional communication with customers throughout the resolution process.
Follow up on open issues and ensure action items are documented and communicated to the appropriate teams.

Experience

Experience in technical customer service, after-sales support, project coordination, manufacturing support, or a similar customer-facing role is preferred.
Experience within power distribution, electrical equipment, industrial manufacturing, or a related industry is highly desirable.
Basic understanding of electrical components, power distribution systems, or medium-voltage switchgear is preferred.
Strong organizational and problem-solving skills with the ability to manage multiple customer requests and priorities.
Excellent verbal and written communication skills with the ability to communicate effectively with customers and technical teams.
Strong proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
Experience with ERP, CRM, or manufacturing systems such as Global Shop or Salesforce is a plus.
Ability to gather and organize technical information to support Engineering, Quality, and Field Service troubleshooting efforts.
Ability to work full-time onsite at our Bristol, VA facility and collaborate directly with production and engineering teams.

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

quality assurance managers jobs in abingdon, va

Customer Care Specialist

Dining Server

Development and Volunteer Manager

Banquet Captain

Audit Senior Associate

Tax Manager

Tax Senior Manager

Grad Pharmacist

Dunkin Assistant Manager

Dunkin Team Leader

Dialysis Program Manager Registered Nurse - RN

Provisioning & Video Review Manager

National Account Manager - Foodservice

Quality Control Manager- Dam Project

Construction Quality Control Manager- USACE

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