Top 188 Business operations manager Jobs in Acton, Ma

Director of Operations
Radius Executive IT Solutions —Andover, MA
- Full-time
- Background check
- HIPAA
- Residential
- Health insurance
- Dental insurance
Quick Apply
2d
LNG Operations Manager
Constellation Energy —Everett, MA
- $166,000 - $182,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Engineering
- Employee stock purchase plan
- Paid holidays
Manager, Operations
InterPark LLC —Boston, MA
- $65,000 - $80,000 a year
- Full-time
- Background check
- Hospitality
- Research
- Health insurance
- Dental insurance
Quick Apply
Operations Manager Back-end
Precision Castparts Corp. —Worcester, MA
- $130,000 - $170,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Microsoft Office
- Paid holidays
- Health insurance
9d
Senior Operations Manager (Relocation Required)
Carvana —Framingham, MA
- Background check
- 18 years or older
- Clean driving record
Quick Apply
General Manager : Non Emergency Medical Transportation and Paratransit Operations
Hands-0n America services INC. —Billerica, MA
- $145,000 - $165,000 a year
- Full-time
- Background check
- Employment & labor law
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Operations and Product Manager
Motion Recruitment —Woburn, MA
- 5 years
- Analysis skills
- Product management
- Health insurance
- Dental insurance
8d
Sales and Operations Management Trainee
Penske Truck Leasing and Logistics —Medford, MA
- $25 an hour
- Marketing
- Inventory management
- DOT physical examination
- Employee discount
- Opportunities for advancement
Operations Supervisor
Forward Air —Boston, MA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
3h
Operations Manager
TForce Logistics —Billerica, MA
- $55,000 - $60,000 a year
- Full-time
- Sales
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
8d
Operations Manager - Boston
Carvana —Boston, MA
- Overtime
- Background check
- 18 years or older
- Clean driving record
Quick Apply
Area Manager - Multi-Unit Operations
The MOHR Enterprises LLC —Worcester, MA
- $75,000 a year
- Weekends as needed
- Hospitality
- Inventory management
- 5 years
Quick Apply
4d
Sales and Operations Management Trainee
Penske Truck Leasing —Medford, MA
- $25 an hour
- Marketing
- Inventory management
- DOT physical examination
- Employee discount
- Opportunities for advancement
12d
Manager, Business Operations/Events
Ocular Therapeutix —Bedford, MA
- $120,000 - $135,000 a year
- Weekends as needed
- Remote
- Hospitality
- 6 years
- Customer service
Business Operations Manager
StemWave —Boston, MA
- $120,000 - $200,000 a year
- Full-time
- Office
- Senior level
- Communication skills
- Health insurance
11d
Manager, Customer Operations
Integer Holdings Corporation —Hudson, MA
- $95,700 - $140,360 a year
- Full-time
- 7 years
- Oracle
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Operations Program Manager I
BAE Systems Inc. —Nashua, NH
- $97,008 - $164,914 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Manufacturing
- Health savings account
- Paid holidays
Manager of Ports Terminals and Dray Operations
TJX Companies —Marlborough, MA
- $117,000 - $152,100 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
HR Operations Analytics Manager
BAE Systems Inc. —Nashua, NH
- $118,747 - $201,870 a year
- Full-time
- Remote
- Master's degree
- 8 years
- High school diploma or GED
- Health savings account
- Paid holidays
Senior Program Manager, Payment Operations - Payment Optimization
Chewy —Boston, MA
- $129,500 - $207,000 a year
- Full-time
- Office
- Finance
- 8 years
- Paid holidays
- Health insurance

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Director of Operations

Radius Executive IT Solutions
Andover, MA

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Retirement plan

Qualifications

Endpoint Security
Managing technical support teams
Customer communication
Teamwork
Recruitment process management
Managing teams in a customer support role
Field service
Tooling
Standard Operating Procedures (SOPs) implementation
Technical documentation
Coaching
Service scheduling
Staff scheduling
Team scheduling
Incident Escalation
Change management
Managing clients in a customer support role
Dispatching
Team development
Recruitment and selection
Customer support ticket management
Recruiting
Leading team collaboration initiatives
Schedule creation
Profitability analysis
Financial performance measurement
Process improvement planning
Staffing management
Ticketing system technical support
Standard operating procedures drafting

Full Job Description

Job Summary

The Director of Operations is the senior operational leader at Radius Executive IT Solutions, responsible for owning service delivery end to end and for the performance, capability, and consistency of the technical service team. This role leads the service desk and field technicians, controls dispatch and scheduling, and sets and enforces the process and documentation standards that keep service delivery reliable and repeatable.

Operating across a diverse managed services portfolio that includes healthcare and residential client environments, the Director of Operations ensures that work is triaged, prioritized, and resolved to standard, that clients experience fast and professional service, and that the service organization runs efficiently and profitably. This role bridges day-to-day operational execution with team development, driving continuous improvement across process, training, and service quality.

The Director of Operations reports directly to the Owner and Principal, carries full authority over team staffing including hiring and terminations, and serves as the senior point of escalation for client service issues. This role does not carry vendor or procurement responsibility.

Duties

Service Delivery & Dispatch

· Own the full-service delivery lifecycle, from ticket intake through resolution, ensuring work is triaged, prioritized, and completed to standard.

· Manage dispatch and daily assignment of work across the service desk and field technicians to balance workload, urgency, and client priority.

· Monitor queues, response and resolution times, and aging tickets, and intervene to keep service levels on target.

· Ensure accurate and timely time entry and documentation on all tickets and service records in HaloPSA.

Team Leadership & Scheduling

· Lead, coach, and hold accountable the service desk and field technician team as their direct manager.

· Build and maintain technician schedules, including on-call and coverage, to meet client needs and business hours.

· Set individual and team performance expectations, conduct regular one-on-ones, reviews, and manage performance issues directly.

· Foster a culture of ownership, follow-through, and professional client communication.

Staff Education & Training

· Own the onboarding and ramp of new technical staff, ensuring they become productive and aligned to REITS standards quickly.

· Identify skill gaps across the team and build training plans that keep technicians current on the REITS tool stack and relevant technologies.

· Develop and maintain internal training materials, runbooks, and reference documentation for common systems and procedures.

Process & SOP Ownership

· Own the creation, maintenance, and enforcement of standard operating procedures across the service organization.

· Standardize how work is documented, escalated, and handed off so that service delivery is consistent and repeatable regardless of who performs it.

· Drive continuous improvement of operational processes, identifying bottlenecks and inefficiencies, and implementing fixes.

· Ensure change management and documentation practices are followed consistently across internal and client environments.

Client Escalation Management

· Serve as the senior point of escalation for client service issues, taking ownership of high-severity and high-visibility situations.

· Coordinate the response to major incidents and outages, keeping affected clients informed through resolution.

· Maintain strong working relationships with key client contacts and act as an operational point of trust and accountability.

Financial & Billing Oversight

· Own the financial performance of service delivery, including labor utilization, efficiency, and the profitability of service work.

· Oversee accurate and timely billing for service work, ensuring time entries and billable activity are captured, reviewed, and reconciled.

· Review service delivery costs and identify opportunities to improve margin without compromising service quality.

· Provide the Owner and Principal with reporting and visibility into the operational and financial health of the service organization.

Staffing & Team Management

· Own hiring for the service delivery team, including sourcing, interviewing, and final selection of technical staff.

· Make and execute termination decisions for the team, in coordination with the Owner and Principal, and manage the associated transitions.

Interim Project Management

· Provide interim project management oversight for strategic client and internal initiatives, ensuring projects remain on schedule, within scope, and aligned with company objectives.

· Coordinate project planning, resource allocation, vendor communications, and cross-functional collaboration to ensure successful execution and timely completion of deliverables.

· Monitor project milestones, budgets, risks, and client communications, providing regular status updates to leadership while maintaining exceptional customer satisfaction and operational efficiency.

Qualifications

Required

· Proven experience leading a technical service delivery team, ideally within a managed service provider or comparable multi-client IT services environment.

· Strong background in service desk and field operations, including dispatch, scheduling, and queue and SLA management.

· Demonstrated people-management experience, including hiring, coaching, performance management, and terminations.

· Hands-on familiarity with a modern MSP tool stack, including PSA and RMM platforms, endpoint security, identity and device management, and remote support tooling.

· Track record of building and enforcing process and documentation standards that improve consistency and quality.

· Financial and business acumen sufficient to own service delivery profitability, labor utilization, and billing accuracy.

· Excellent communication skills, with the ability to own client escalations calmly and professionally under pressure.

· Ability to work on-site in Andover, MA, and to support the responsiveness the role demands.

Preferred

· Direct experience with the REITS tool stack, including HaloPSA, N-central, Microsoft Intune and Entra ID, Bitdefender GravityZone, Huntress, and ScreenConnect.

· Experience supporting regulated environments, such as healthcare and HIPAA-aligned clients.

· Background progressing from a hands-on technical role into service delivery leadership.

· Relevant industry or vendor certifications (Microsoft, CompTIA, ITIL, or equivalent).

Join us as an Operations Manager where your leadership fuels success! We value energetic professionals who thrive on building efficient teams while delivering exceptional shopping experiences. If you’re passionate about retail management—bringing enthusiasm, strategic thinking, and organizational expertise—you’ll find a rewarding career here.

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

business operations manager jobs in acton, ma

Director of Operations

LNG Operations Manager

Manager, Operations

Operations Manager Back-end

Senior Operations Manager (Relocation Required)

General Manager : Non Emergency Medical Transportation and Paratransit Operations

Operations and Product Manager

Sales and Operations Management Trainee

Operations Supervisor

Operations Manager

Operations Manager - Boston

Area Manager - Multi-Unit Operations

Sales and Operations Management Trainee

Manager, Business Operations/Events

Business Operations Manager

Manager, Customer Operations

Operations Program Manager I

Manager of Ports Terminals and Dray Operations

HR Operations Analytics Manager

Senior Program Manager, Payment Operations - Payment Optimization

I want to receive the latest job alert for business operations manager in acton, ma

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