Top 23 Call center remote Jobs in Acton, Ma

Customer Care Retention Specialist
Insulet Corporation —Acton, MA
- $26.33 - $39.49 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Smartphone
- Health insurance
- Dental insurance
Customer Service Representative - Billing
Quest Diagnostics —Marlborough, MA
- $17.20 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
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Customer Service and Rebate Processing Specialist
Resource Innovations —Needham, MA
- $17 - $21 a year
- Remote
- Microsoft Word
- Background check
- Spanish
- Commuter assistance
- Paid holidays
Quick Apply
Customer Service and Rebate Processing Team Supervisor
Resource Innovations —Needham, MA
- $20 - $23 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- Pass drug screening
- Commuter assistance
- Paid holidays
Quick Apply
3d
Bilingual Outbound Enrollment Specialist
Pomelo Care —Boston, MA
- $21.63 - $26.44 an hour
- Overtime
- Remote
- Spanish
- English
- Children
- Paid parental leave
- Health savings account
Group Product Manager, Member Coverage & Support Platform
Oscar Health —Boston, MA
- $180,504.00 - $236,911.50 a year
- Overtime
- Remote
- Analysis skills
- Product management
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply

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APDerm —Acton, MA
Answer all incoming calls and triage to the correct department or individual. Triages all calls to appropriate personnel. High school diploma or equivalent.
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Customer Care Retention Specialist

Insulet Corporation -
Acton, MA

Apply Now

Job Details

Full-time
$26.33 - $39.49 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Excel
Word embeddings
Productivity software
Associate's degree

Full Job Description

Job Summary

As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.



Overview:

Key responsibilities:

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers

Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services

Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism

Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management

Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience

Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences

Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty

Follow detailed call scripts or guidelines while adapting to customer responses

Meet or exceed Customer Care KPI’s established

Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns

Required Skills:

Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience

Excellent problem-solving abilities and a proactive mindset

Knowledge of diabetes management is a plus

Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations

Knowledge of diabetes management is a plus

Preferred Skills and Competencies:

Bachelor’s Degree preferred

Experience as a Quality Evaluator in a Contact Center preferred

Must be able to effectively deal with people at all levels inside and outside of the Company

Must be able to work independently while contributing to the goals of the team

Must be proficient with Microsoft Office (intermediate Word, basic Excel)

#LI-Remote

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

( Know Your Rights )

Apply Now

Refine Your Search

call center remote jobs in acton, ma

Customer Care Retention Specialist

Customer Service Representative - Billing

Customer Service and Rebate Processing Specialist

Customer Service and Rebate Processing Team Supervisor

Bilingual Outbound Enrollment Specialist

Group Product Manager, Member Coverage & Support Platform

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