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Assistant Key Account Manager
Crystal Flash —Grand Rapids, MI
- Marketing
- Mid-level
- Office
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Assistant Key Account Manager

Crystal Flash -
Grand Rapids, MI

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Job Details

3 days ago

Qualifications

Customer communication
Pricing analysis
Algebra

Full Job Description

Assistant Key Account Manager

Position Description

Summary

The Assistant Key Account Manager supports the retention and profitable growth of Crystal Flash’s key accounts while directly managing selected customer relationships. This position serves as a day-to-day point of contact, coordinates solutions across departments, supports proposals and contract activity, and identifies opportunities to expand products and services. The role is designed to develop the account-management skills needed to assume greater responsibility for complex, multi-location customers over time.

Essential Duties and Responsibilities

Manage day-to-day relationships for assigned accounts and support the Key Account Manager with larger, multi-location, or contract-based customers. Learn each customer’s business, requirements, decision process, and growth opportunities.

Develop relationships with buyers, managers, site contacts, and other key influencers. Help expand relationships within customer organizations and reinforce Crystal Flash as a trusted partner.

Identify, research, and qualify prospective leads for both the Key Account Manager and Assistant Account Manager by evaluating potential opportunities and ensuring they align with company sales objectives.

Find, research, and qualify new sales leads for the Key Account Manager and Assistant Account Manager.

Build and maintain a pipeline of qualified prospects through market research, networking, referrals, and CRM tools.

Verify prospect information, identify decision-makers, and assess opportunities before handing them off for sales engagement.

Schedule introductory meetings and coordinate lead handoffs to support account growth.

Coordinate with internal teams to resolve customer needs and implement solutions, including onboarding new accounts and locations. Elevate strategic, contractual, pricing, or non-standard matters to the Key Account Manager.

Support responses to RFPs, RFQs, and RFIs by gathering requirements, coordinating internal input, preparing proposal materials, tracking deadlines, and maintaining accurate records.

Prepare for and participate in customer meetings and business reviews. Compile account performance, volume, margin, service, and opportunity information and coordinate follow-up actions.
Assist with pricing reviews, contract renewals, account expansions, and negotiations. Prepare supporting analysis and help ensure commitments are communicated and implemented.

Identify growth opportunities within assigned accounts and research prospective customers. Attend customer events, trade shows, and other sales activities as assigned.

Use Microsoft Dynamics CRM and other company systems to document customer contacts, activities, opportunities, proposals, contracts, and follow-up commitments.

Provide timely reports and account updates to the Key Account Manager and company leadership, including customer concerns, account performance, growth opportunities, and action items.

Stay informed about Crystal Flash products and services, market developments, and competitors. Apply this knowledge to anticipate customer needs and recommend practical solutions.
Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Reports to: This position reports to the Key Account Manager

Location: Grand Rapids, MI Office

Supervisory Requirements: This role is an individual contributor without direct reports. The position requires significant cross-functional collaboration throughout the company.

Position Classification: Salary Exempt

General Requirements, Education and/or Experience:
Bachelor’s degree in business administration, Sales, Marketing, or a related field preferred; or an equivalent combination of education and relevant experience.
Two (2) or more years of experience in account management, business-to-business sales, customer service, sales support, or a related client-facing role.
Experience in fuels, propane, lubricants, transportation, distribution, or another service-intensive industry is preferred.

Preferred Attributes and Skills:
Working knowledge of account management and consultative sales principles.
Strong communication, presentation, relationship-building, and interpersonal skills.
Sound judgment, follow-through, organization, and problem-solving ability.
Ability to analyze customer, sales, volume, margin, and service data and communicate practical insights.
Ability to learn technical and regulatory aspects of Crystal Flash products and services, including safety, environmental, jobsite, and customer-specific requirements.
Proficiency with Microsoft Office products; experience with Microsoft Dynamics CRM or a similar CRM system is preferred.

Core Competencies:
Customer focused and responsive.
Self-motivated, accountable, and results oriented.
Collaborative and able to influence across functions.
Curious and willing to learn.
Organized and attentive to detail.
Adaptable and solutions oriented.
Professional, resilient, and trustworthy.

Required Reading, Writing, and Math Skills:

Reading – Comprehension and ability to find information in business sources, trade publications, technical manuals, regulations, codes, contracts, and industry materials.

Writing – Professional-level communication for internal and external customers, vendors, subcontractors, and other contacts; ability to prepare business correspondence, proposals, meeting notes, and customer-facing materials.

Math – Ability to work with pricing, margins, percentages, budgets, account data, market research, graphs, and charts and to apply basic algebra concepts.

Reasoning ability – Ability to solve practical problems, evaluate available information, identify when escalation is needed, and interpret information furnished in written, oral, diagram, or schedule formats.

Certificates, licenses, registrations: None required

Work and Physical Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with hands and arms, talk or hear, and drive or utilize various modes of public transportation. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and occasionally works near moving mechanical parts. The employee may be exposed to fumes or airborne particles and toxic or caustic chemicals.

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