Ice House America, LLC (IHA) is on the lookout for an experienced Project Manager. At IHA, we foster an atmosphere where customers, collaboration, innovation, and teamwork are at the forefront of our success.
Project Manager Responsibilities:
As a key member of our team, the Project Manager is responsible for leading customer projects from post-sale handoff through successful delivery, installation, and project closeout. This position serves as the primary customer-facing point of contact following the completion of the sales process and is responsible for coordinating all internal and external resources necessary to successfully execute each project.
The Project Manager works cross-functionally with Sales, Production, Manufacturing, Installation, Engineering, Parts, Technical Support, Customer Service, vendors, contractors, permitting authorities, and other internal and external partners to ensure customer commitments are understood, projects remain on schedule, risks are identified early, and equipment is successfully delivered and installed.
This is a highly visible role requiring a seasoned project management professional with strong customer communication skills, business judgment, organization, accountability, and the ability to lead multiple complex projects simultaneously from beginning to end.
Main responsibilities:
- Customer Project Ownership:
- Assume ownership of customer projects following the completed sale and formal handoff from the Sales team.
- Serve as the primary customer point of contact throughout project planning, production, site preparation, delivery, installation, commissioning, and closeout.
- Conduct project kickoff meetings with customers and internal stakeholders to confirm project scope, responsibilities, timelines, site requirements, and expectations.
- Develop and maintain clear project plans, schedules, milestones, deliverables, and accountability for each assigned project.
- Maintain regular communication with customers regarding project status, upcoming milestones, required actions, schedule changes, risks, and other relevant information.
- Build strong customer relationships through proactive communication, responsiveness, professionalism, and consistent follow-through.
- Manage customer expectations and work proactively to resolve concerns before they negatively impact the customer experience or project schedule.
- Ensure projects are formally completed and transitioned to the appropriate post-installation support teams.
- Cross-Functional Project Leadership:
- Lead cross-functional coordination between Sales, Production, Manufacturing, Installation, Engineering, Parts, Technical Support, Customer Service, and other departments involved in project execution.
- Facilitate the transition from the sales commitment into an executable operational plan.
- Confirm customer requirements, equipment specifications, production requirements, installation needs, delivery expectations, and other project details are clearly communicated to the appropriate teams.
- Coordinate production and equipment readiness with Manufacturing and Production teams to support required customer delivery dates.
- Work closely with Installation Operations to coordinate installation resources, scheduling, travel, equipment, site requirements, and project execution.
- Coordinate with vendors, contractors, freight providers, municipalities, utilities, and other external partners as necessary.
- Lead project meetings and maintain accountability for action items, deadlines, decisions, and required follow-up.
- Identify competing priorities or resource constraints and work with department leaders to develop solutions that support project commitments.
- Project Scheduling and Execution:
- Develop, maintain, and actively manage project schedules from post-sale handoff through final completion.
- Establish clear milestones for engineering, production, permitting, site readiness, shipping, delivery, installation, and commissioning.
- Monitor project progress and proactively identify schedule risks, dependencies, roadblocks, and potential delays.
- Drive resolution of project issues by engaging the appropriate internal or external resources and escalating decisions when necessary.
- Coordinate equipment delivery and installation schedules to ensure customer sites and internal teams are prepared.
- Manage multiple projects simultaneously across different stages of execution while maintaining appropriate prioritization and attention to detail.
- Ensure changes to project scope, timing, specifications, or customer requirements are documented, communicated, and appropriately managed.
- Coordinate project changes with Sales and leadership when changes may impact customer commitments, project costs, pricing, or contractual requirements.
- Site Readiness, Permitting, and Installation Coordination:
- Ensure customer locations are properly prepared for equipment delivery and installation.
- Work with customers and internal teams to confirm requirements related to utilities, foundations, electrical service, plumbing, access, equipment placement, permits, inspections, and other site-specific needs.
- Coordinate permitting, licensing, inspections, and compliance-related activities associated with equipment installation.
- Work with municipalities, contractors, vendors, customers, and internal stakeholders to obtain required permits, approvals, and inspections.
- Identify site-readiness concerns early and establish action plans to prevent delays.
- Confirm installation requirements and responsibilities are clearly defined prior to deployment of installation resources.
- Remain actively involved through installation and commissioning to ensure issues are resolved quickly and projects reach successful completion.
- Project Financial and Scope Management:
- Understand the commercial scope and customer commitments established during the sales process.
- Monitor project scope and identify customer requests or project changes that fall outside the original agreement.
- Coordinate with Sales and leadership regarding scope changes, additional costs, change orders, or other commercial decisions when necessary.
- Help manage project costs by identifying preventable delays, unnecessary travel, rework, expedited freight, vendor issues, and other factors that could impact project profitability.
- Support accurate forecasting of project timing, resource requirements, and upcoming delivery and installation activity.
- Documentation and Project Controls:
- Maintain accurate and current project documentation, schedules, customer communications, action items, approvals, site information, and project records within company systems.
- Maintain project trackers and provide clear visibility into project health, upcoming milestones, delays, risks, and required decisions.
- Prepare and communicate regular project status updates to customers, leadership, and internal stakeholders.
- Ensure customer approvals, equipment specifications, permits, site-readiness documentation, delivery information, and installation requirements are documented before key project milestones.
- Complete project closeout documentation and confirm all remaining items are assigned and resolved.
- Develop and improve standardized project-management processes, checklists, templates, reporting, and workflows.
- Problem Solving, Risk Management, and Continuous Improvement:
- Anticipate project risks and address potential issues before they become customer-impacting problems.
- Use sound judgment, urgency, and problem-solving skills to keep projects moving forward.
- Take ownership of difficult project situations and coordinate resources necessary to develop practical solutions.
- Escalate significant customer, schedule, scope, cost, production, or installation concerns appropriately and early.
- Conduct post-project reviews when appropriate to identify lessons learned and opportunities for improvement.
- Identify opportunities to improve communication, scheduling, production coordination, installation planning, vendor management, and overall project execution.
- Maintain a high level of professionalism, accountability, responsiveness, and ownership.
- Support a culture of execution, accountability, customer service, and continuous improvement.
Additional Qualifications:
- Bachelor’s degree in business administration, project management, operations, construction management, engineering, supply chain, or a related field preferred.
- Minimum of 5 years of progressive project management experience, preferably managing customer-facing projects involving equipment, manufacturing, construction, installation, field service, or similar operations.
- Demonstrated experience managing projects from customer handoff through production, delivery, installation, and completion.
- Strong customer-facing communication skills with the ability to professionally manage expectations, difficult conversations, changing requirements, and project challenges.
- Proven ability to lead cross-functional teams and drive results through individuals and departments who may not directly report to the Project Manager.
- Strong understanding of project planning, scheduling, risk management, issue resolution, scope management, and project closeout.
- Ability to manage multiple complex projects, customers, schedules, deadlines, and priorities simultaneously.
- Strong business judgment with the ability to balance customer needs, operational requirements, cost considerations, and company commitments.
- Strong negotiation, conflict-resolution, and problem-solving skills.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers, executives, technical teams, vendors, and field personnel.
- Ability to work independently, make decisions, take initiative, and drive projects forward with limited supervision.
- Proficiency with Microsoft Office, spreadsheets, project tracking tools, CRM/ERP systems, and other business software; willingness to learn company-specific systems and processes.
- Experience with permitting, construction coordination, manufacturing, equipment installation, field operations, or vendor management is strongly preferred.
- PMP or other recognized project management certification is a plus.
- Ability to travel periodically as required to support customer meetings, project sites, installations, vendors, or other business needs.
Join IHA, where your ability to lead complex projects, build strong customer relationships, and drive cross-functional execution will have a direct impact on our customers and our continued growth. If you are an experienced Project Manager who thrives on ownership, accountability, problem solving, and seeing projects successfully through from sale to completion, we want to hear from you.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Moultrie, GA 31768
