Top 5 Service desk support Jobs in Adrian Mi

IT Specialist - Vocational
Harbor, Inc. —Toledo, OH
- From $51,896 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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Technical Support Level 2
Flyght —Toledo, OH
- $50,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- 401(k)
IT Specialist
Ohio Business Machines —Toledo, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Microsoft Office
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2d

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IT Support Specialist II
Niterra North America Inc —Wixom, MI
This role involves resolving helpdesk tickets, providing end-user support and training, managing Active Directory accounts, maintaining inventory and license…
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IT Support Analyst II
HCTec —Northville, MI
Bachelor's degree in Computer Science, Information Technology, or related field. Bachelor's or Associate degree in Computer Science, Information Technology, or…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
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IT Specialist - Vocational

Harbor, Inc. -
Toledo, OH

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Job Details

Full-time
From $51,896 a year

Benefits

License reimbursement
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Non-technical user support
IT user and group management
Windows
Microsoft Office
User training (technical support)
Driver's License
Associate's degree
One-on-one instruction
Technical Proficiency
Teaching technology use

Full Job Description

Harbor is seeking a full-time IT Specialist - Vocational. This position supports the technical needs of Harbor’s vocational programs. A specialist will assist users with both Software and Hardware related to those programs. Starting salary is $51,896 annually.

Position is full-time, 40 hours per week.

Education/Experience/Other Requirements:

Minimum of Associates degree required in the field of computer science or information systems. Bachelor’s degree preferred.

Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.

Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory.

Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment.

Experience with WordPress/Web Development helpful.

Must be able to multitask, prioritize workload and be able to work well under stress and time pressure.

Must be able to convey technical issues and material to a non-technical audience.

Must have excellent written and interpersonal skills. Must have strong problem-solving skills.

Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills.

Must have transportation and be willing to use personal car for job related duties.

Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

Essential Job Competencies/Primary Duties:

Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk. Provides support for such requests, including desktop, hardware, software, network, phone and application support.

Assist staff with support of the Ohio Means Jobs website.

Maintain accounts for RingCentral phones.

Assist in maintaining and deploying on-site hardware

Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.

Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.

Assists in maintaining user accounts in Active Directory.

Maintains understanding of Harbor’s business process workflows and the use of technology/software.

Tests updates, customizations, and new releases of the software and technology used and supported at Harbor. Has a good understanding of Harbor’s network structure.

Participates as an active member of the IT Team helping other team members as required.

Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

About Harbor:

A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Ability to make a difference in your community!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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service desk support jobs in adrian mi

IT Specialist - Vocational

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