Top 6 Customer relations representative Jobs in Aguadilla, Pr

People's Business Partner
Lufthansa Technik —Aguadilla, PR
- Extended hours
- Spanish
- 5 years
- Computer literacy
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- Windows
- 3 years
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- Disability insurance
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- Microsoft Excel
- Microsoft Outlook
- Construction site
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People's Business Partner

Lufthansa Technik -
Aguadilla, PR

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Spanish
HR legal compliance
HR systems (technically supported)
English
Bachelor's degree
Employment law in talent management
Negotiation

Full Job Description

Position Title:

People’s Business Partner

Organization:

Lufthansa Technik Puerto Rico (LTPR)

Department:

People’s Department

FLSA Classification:

Exempt

EEOC Job Category

(2) Professional

Revision Date:

December 18, 2025

Classification

Union Non-Union

Position’s Connections

Position of the direct supervisor

Head of People’s Department

Positions of the direct subordinates

None

Description of the Position

Responsible to work directly with line managers and/or leadership team member to clarify strategy; serves as consultant on HR topics/functions, manage talent and organization, create value-adding organizational capabilities, and deliver supportive HR strategies.

Essential Responsibilities

Implement and adapt the culture and values of the organization and lead organizational development to maximize performance & efficiency, locally adapt to change.
Serves as consultant on HR related topics, acting as a coach, mentor and occupational advisor to management and employees.
Business advisor and coach to the local management in connection with problems and questions, resolving grievances and dealing with performance issues and problems in their organizations.
Review, implements and administer employee policies and procedures, including Employee Handbook and/or collective bargaining agreement.
Recommends and develops new approaches, policies, and procedures to effect continual improvements in efficiency at site level.
Manages employee relations issues and disciplinary action process up to resolution.
Carries out internal investigations and provides recommendations to management.
Contributes and provides feedback on employee development and/or succession programs.
Facilitates trainings and presentations on HR, soft skills, metrics, policies, procedures, and other topics.
Supports management on performance review process, including probationary period assessments and performance improvement process.
Serves as Subject Matter Expert to peers and management on areas such staffing, benefits, compensation, payroll, learning, employee relations, VISA’s, leaves of absence, occupational health, reasonable accommodation, drugs and alcohol program and/or others, as assigned.
Represents the company with government agencies, community, non-profit organizations, schools, colleges, suppliers, contractors, and others, as needed.
Develop, generate, and analyze reports and assigned metrics. Evaluate trends and generate recommendations based on data.
Works closely with department peers and HoBM receiving and/or providing support, and guidance on area needs, projects, and initiatives.
Perform other tasks and/or participates in special projects, as assigned.
Participates in internal and/or external meetings, negotiations, committees, teams and others, as assigned.
Participates in internal as well as external audits (government, company, FAA, customer, etc.), as needed.
Supports administrative and clerical tasks, including activities, as needed.

Other Responsibilities

Maintains working area clean and organized.
Comply and ensure compliance with company policies, procedures, local and federal regulations.
Perform other tasks and projects, as requested.
Ensure adherence to compliance culture requirements.

Education, Skills, and Competencies

Bachelor’s degree in business administration (BBA) in Human Resources and/or related area.
Minimum 5 years of experience in human resources.
Knowledge on local and federal labor laws and regulations.
Excellent negotiation skills.
Good understanding of HR concepts and processes and systems in areas such as staffing, compensation, benefits, employee relations, performance management, and employee development.
Ability to prioritize, plan and multitask effectively.
Strong organizational and interpersonal skills.
Excellent communication skills, ability to persuade and influence.
Excellent computer literacy (HRIS, Microsoft office).
Fluent in English and Spanish (both written and spoken).

Working conditions

Office environment. This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, fax, scanner and filing cabinets.
Extended hours, holidays and weekends work are required as needed, and the employee should be prepared to work outside of standard business hours when necessary to meet organizational needs.
The workspace may range from a desk in an open layout cubicle, a private office or working remotely from home.
Being a international company, there will be a linguistic diversity.
The temperature will be in a comfortable range. Sometimes it may be colder than normal.
Available to travel abroad

Physical Demands (if applicable)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, squat, bend, and talk and hear.
Must be able to use a computer keyboard, mouse, and office equipment.
Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.
Sitting for Extended Periods: the job requires prolonged periods of sitting at a desk or computer.
Computer Use: the position involves extensive computer use, including typing, using a mouse, and staring at a screen for extended periods.
Lifting and Carrying: the job requires lifting or carrying items, even if they are relatively light, like office supplies, files, or equipment.
Repetitive Motions: there are repetitive motions involved, such as typing, filing, or data entry.
Standing or Walking: While office jobs are generally sedentary, there may be occasions when standing or walking is required, such as during meetings or when using office equipment.
Communication Skills: communication is essential in an office setting. Include any relevant requirements for speaking, listening, and effective communication.

This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be reasonably assigned.

Declaration of familiarization with the job description and its acceptance

I, ____________________________________, hereby acknowledge that I have received, read, and thoroughly understand the job description provided to me for my position. I have had the opportunity to discuss and clarify any questions I may have had regarding the job responsibilities, duties, and expectations associated with this position.

Signature: _____________________________________________ Date: _______________________

Supervisor: ____________________________________________ Date: ________________________

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customer relations representative jobs in aguadilla, pr

People's Business Partner

IT Manager

Superintendent - Commercial

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