Top 58 It specialist Jobs in Aibonito, Pr

IT Service Management (ITSM) Specialist (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- Microsoft Excel
- English
- 3 years
- Health insurance
- Tuition reimbursement
14d
IT Request and Backlog Management Analyst (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- 5 years
- English
- Mid-level
- Health insurance
- Tuition reimbursement
Desktop Support Field Technician
Business Staffing Solution —Aibonito, PR
- From $14 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
Quick Apply
9d
Network Operations Center Technician (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- English
- Mid-level
- Continuous improvement
- Health insurance
- Tuition reimbursement
14d
Web Conferencing Support Engineer (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- English
- Mid-level
- Travel
- Health insurance
- Tuition reimbursement
9d
Network Operations Center Specialist (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Weekends as needed
- Remote
- English
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
14d
Associate, IT Help Desk
GRI LLC —Dorado, PR
- Full-time
- Spanish
- Computer science
- Computer Science
Collaboration Support Engineer (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- English
- Mid-level
- Travel
- Health insurance
- Tuition reimbursement
9d
IT Data Specialist (Generalist)
Sea World, LLC. —Guaynabo, PR
- $35,000 - $70,000 a year
- Extended hours
- Computer Science
- Mid-level
- SQL
- Health insurance
- Dental insurance
Quick Apply
Senior IT Operations Support Specialist
Weil Group, Inc —Manatí Municipio, PR
- $334 a day
- Temporary
- Spanish
- 5 years
- Bachelor of Science
Quick Apply
2d
IT Support Specialist
250 Munoz Rivera, San Juan PR —San Juan, PR
- Full-time
- Computer science
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
1d
IT Specialist
Carlos Albizu University —San Juan, PR
- Online Application
- Computer Science
- Computer literacy
- HIPAA
JT289 - IT PROJECT SPECIALIST
Quality Consulting Group —Salinas, PR
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
13d
IT Help Desk Analyst (Onsite)
OneTrust International LLC —San Juan, PR
- $18 - $22 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Column Technical Services —San Juan, PR
- Bilingual
- Mid-level
- Office
Quick Apply
12d
IT Specialist
Starbucks PR —San Juan, PR
- Full-time
- Computer science
- Computer Science
- Word processing
Quick Apply
Level 2 IT Support Specialist (Microsoft 365) 08.05.2026
Intelligent Technologies Corp —San Juan, PR
- From $52,000 a year
- 8 hour shift
- Microsoft Word
- Spanish
- Computer science
- Health insurance
- Referral program
Quick Apply
8d
Jr IT Help Desk Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- Microsoft Outlook
- English
IT Specialist
HUB Advanced Networks, LLC —San Juan, PR
- $37,450 - $42,000 a year
- Full-time
- Mid-level
- Computer networking
Quick Apply
Junior IT Support Specialist - Help Desk T1 08.05.2026
Intelligent Technologies Corp —San Juan, PR
- $16 - $17 an hour
- 8 hour shift
- Spanish
- Computer science
- Microsoft Outlook
- Professional development assistance
Quick Apply
8d

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it specialist jobs near aibonito, pr

IT Service Management (ITSM) Specialist (Puerto Rico)

Collins Aerospace -
Santa Isabel Municipio, PR

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Job Details

Full-time
14 days ago

Benefits

Health insurance
Tuition reimbursement
Parental leave
Flexible schedule

Qualifications

Vendor relationship building
IT asset management
English
Metrics Reporting
Technology management
Vendor relationship management
Technology budget management
Management reporting
Equipment inventory management
ITIL implementation

Full Job Description

Date Posted:

2026-07-29

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The IT Service Management (ITSM) Specialist is responsible for driving operational excellence across the hosting infrastructure (compute) environment supporting the RTX business unit. This role provides leadership over ITSM processes, service operations, and governance to ensure reliable, scalable, and cost-effective compute services aligned to business needs. The ideal candidate brings strong ITSM discipline, infrastructure awareness, and a data-driven mindset to manage service request operations, platform and asset lifecycle, vendor performance, and technical debt reduction across a complex enterprise environment.

What You Will Do

Lead IT Service Management (ITSM) processes for hosting infrastructure services, ensuring alignment with ITIL best practices.
Serve as the primary ITSM partner for RTX compute infrastructure, collaborating with engineering, architecture, cybersecurity, and business stakeholders.
Drive standardization, automation, and continuous improvement to enhance service delivery and operational efficiency.
Manage end-to-end service request operations, including intake, fulfillment, SLA performance, and escalations.
Monitor operational metrics and develop executive dashboards to drive data-informed decisions and capacity planning.
Oversee compute platform asset and inventory lifecycle management to support financial transparency, compliance, and lifecycle planning.
Partner with finance and engineering teams to align infrastructure investments with business priorities and technology roadmaps.
Manage infrastructure vendor relationships, ensuring performance meets contractual SLAs and operational expectations.
Identify, prioritize, and drive remediation of technical debt to improve platform reliability, scalability, and cost optimization.
Provide strategic operational insights and recommendations that reduce risk, improve customer experience, and strengthen infrastructure service performance.
This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
Experience working with ITIL-based service management practices.
Experience supporting compute and hosting infrastructure environments.
Experience managing service request operations at scale.
Experience with operational reporting, KPIs, and executive-level communication.
Experience with vendor management and governance.
3+ years of experience managing platform lifecycle, assets, and inventory.

Qualifications We Prefer

ITIL certification (Foundation or higher).
Experience with ServiceNow
8+ years of experience in IT Service Management, Infrastructure Operations, Customer Operations, Enterprise Datacenter Services or related roles.
Advanced experience with Microsoft products, specifically Excel & PowerPoint
Experience in large, regulated, or mission-critical enterprise environments.
Familiarity with hybrid infrastructure and enterprise compute platforms.
Experience leading service transformation or operational maturity initiatives.
Strong financial and cost-management acumen related to infrastructure services.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

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Refine Your Search

it specialist jobs in aibonito, pr

IT Service Management (ITSM) Specialist (Puerto Rico)

IT Request and Backlog Management Analyst (Puerto Rico)

Desktop Support Field Technician

Network Operations Center Technician (Puerto Rico)

Web Conferencing Support Engineer (Puerto Rico)

Network Operations Center Specialist (Puerto Rico)

Associate, IT Help Desk

Collaboration Support Engineer (Puerto Rico)

IT Data Specialist (Generalist)

Senior IT Operations Support Specialist

IT Support Specialist

IT Specialist

JT289 - IT PROJECT SPECIALIST

IT Help Desk Analyst (Onsite)

IT Support Technician

IT Specialist

Level 2 IT Support Specialist (Microsoft 365) 08.05.2026

Jr IT Help Desk Administrator

IT Specialist

Junior IT Support Specialist - Help Desk T1 08.05.2026

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