Top 695 Client experience manager Jobs in Akron, Oh

Case Management Supervisor (Collections)
Millennium Capital and Recovery Corporation —Akron, OH
- From $23 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
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Office Manager
Hearts of Humanity —Akron, OH
- $19 - $20 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Paid time off
- Flexible schedule
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Assistant Project Manager
Keller North America, Inc. —Wadsworth, OH
- $80,000 - $105,000 a year
- Microsoft Excel
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Entry-Level Account Manager
Triple Threat Consulting —Akron, OH
- $790 - $1,120 a week
- Full-time
- Background check
- In-person
- Leadership
- Opportunities for advancement
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Collections Manager-Healthcare
Revcare, Inc. —Fairlawn, OH
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health savings account
- Health insurance
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Sr. Project Manager
OnQ —Akron, OH
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- 6 years
- Mentoring
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Sales Manager
Greystone Hall —Akron, OH
- $48,000 - $52,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Health insurance
- Dental insurance
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11d
Residential Manager/DSP
Your Independence, Inc. —Akron, OH
- $16.50 an hour
- Overnight shift
- Working with individuals with developmental disabilities
- CPR Certification
- Management
- Flexible schedule
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GENERAL MANAGER LEAD TRUCK TECHNICIAN
TRIAGE TRUCK SERVICES INC —North Royalton, OH
- $42.50 an hour
- Full-time
- Heavy lifting
- Maintenance
- Forklift
- Health insurance
- Paid time off
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Crew Leader
Lamphear's Lawn Service LLC —Medina, OH
- $22 - $30 an hour
- Email
- Clean driving record
- Management
- 5 years
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Meghan Macdonald - State Farm Agent —Cuyahoga Falls, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
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DSP/House Manager
Accessible Home Services —Kent, OH
- From $45,000 a year
- Full-time
- 18 years or older
- CPR Certification
- Writing skills
- Health insurance
- Paid time off
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Sales Manager Trainee
Farmers Insurance Agency —Uniontown, OH
- $36,000 - $56,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Leadership
- Opportunities for advancement
Quick Apply
Site Manager- DSP - Cuyahoga County
Consumer Support Services Inc —Independence, OH
- $18 an hour
- Full-time
- Management
- Working with individuals with disabilities
- Pass drug screening
- Mileage reimbursement
- Paid holidays
Quick Apply
National Account Operations Manager
Pleasant Valley Corporation —Medina, OH
- 8 hour shift
- PMP
- Bachelor's degree
- Business Administration
Quick Apply
House Manager / DP's Needed
Alpha Personal Care, LLC —Stow, OH
- $16 - $19 an hour
- Part-time
- Clean driving record
- Caregiving
- Residential
- Health insurance
- Dental insurance
Quick Apply
Sales Manager - Dealership
Perfect Auto Collection —Akron, OH
- $8,000 - $20,000 a month
- Full-time
- Dealership
- Mid-level
- In-person
Quick Apply
5d
Treasury Management Relationship Manager
Farmers National Bank —Canton, OH
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Plumbing Service Manager
The Wilson Companies —Stow, OH
- $70,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Management
- Paid holidays
- Health insurance
Quick Apply
Service Sales Manager
Tiello —Stow, OH
- $65,000 - $85,000 a year
- Mid-level
- Driver's License
- Travel
- Paid holidays
- Health insurance
Quick Apply

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client experience manager jobs near akron, oh

Case Management Supervisor (Collections)

Millennium Capital and Recovery Corporation -
Akron, OH

Quick Apply

Job Details

Full-time
From $23 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Collections agent experience
Operations management
Loan collections
High school diploma or GED
Team development
Debt collection skip tracing
Process management
Leadership

Full Job Description

SUMMARY:

Responsibilities include leading and supporting a team of Case Managers/Skip Tracers in a performance-based work environment. This role oversees daily assignment flow, client and agent communication, skip-tracing activity, and consumer contact efforts while ensuring client expectations and operational goals are met. The Supervisor serves as a subject matter expert for assigned clients, skip-tracing tools, and internal processes, while remaining actively engaged in day-to-day operational functions as needed.

ESSENTIAL RESPONSIBILITIES:

· Foster and contribute to a positive working environment

· Lead, coach, and develop Case Managers/Skip Tracers to ensure performance expectations are met

· Monitor daily assignment workflow and audit account-level expectations to maintain KPI standards

· Review daily performance reports and identify opportunities or gaps

· Ensure accurate and timely communication with clients, consumers, and independent agents

· Perform diligent follow-up functions with clients and agents regarding assignment status and updates

· Conduct call quality reviews and provide performance feedback and coaching opportunities

· Roll out and ensure adherence to operational initiatives, policies, and client requirements

· Resolve escalated issues and communicate concerns appropriately to management

· Maintain cross-functional communication with alternate departments to support operational efficiency

· Make outbound and take inbound consumer calls as needed

· Adhere to scripted requirements and ensure team compliance with call handling expectations

· Conduct internet and database searches to identify best-known addresses and location information for customer collateral

· Maintain accurate and up-to-date notes in the system of record

· Ensure compliance with all related laws, regulations, company policies, and industry best practices

· Initiate verbal contact with references as needed to identify or verify location information

· Train and mentor new and existing team members on systems, processes, and client expectations

· Assist with special projects and process improvement initiatives as requested

· Recommend system, process and automation improvements where applicable.

· Assume additional duties as needed

COMPETENCIES:

· Extensive knowledge of customer service strategies and procedures

· Strong leadership and team development skills

· Excellent verbal and written communication skills

· Strong analytical, investigative, and deductive reasoning abilities

· Ability to prioritize workload and manage competing demands in a fast-paced environment

· Extensive knowledge of, or the ability to quickly learn, company services and client expectations

· Proficiency with Microsoft Office Suite and related software

· Strong understanding of skip tracing techniques, consumer communication standards, and assignment management processes

· Adapts to changes in the work environment and adjusts approach to best fit operational needs

REQUIRED EDUCATION AND EXPERIENCE:

· High school diploma or GED required

· Minimum of 3 years of related experience in skip tracing, case management, repossession support, collections, or recovery operations

· Prior leadership, training, or supervisory experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

· Comfortable handling high call volumes and working within performance-driven environments

· Experience with dialer systems, warm transfer protocols, and consumer communication best practices preferred

· Working knowledge of skip tracing technologies including Accurint, LexisNexis, TLO, CLEAR, or similar platforms preferred

· Knowledge of the repossession and recovery industry strongly preferred

WORK ENVIRONMENT:

This position operates in a professional office environment and routinely uses standard office equipment. Initial training will take place in-office, with an ongoing hybrid schedule after training is completed and consistent with company policy.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Pay: From $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Collections: 3 years (Preferred)
Leadership: 1 year (Preferred)

Ability to Commute:

Akron, OH 44311 (Preferred)

Work Location: Hybrid remote in Akron, OH 44311

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Refine Your Search

client experience manager jobs in akron, oh

Case Management Supervisor (Collections)

Office Manager

Assistant Project Manager

Entry-Level Account Manager

Collections Manager-Healthcare

Sr. Project Manager

Sales Manager

Residential Manager/DSP

GENERAL MANAGER LEAD TRUCK TECHNICIAN

Crew Leader

Account Manager - State Farm Agent Team Member

DSP/House Manager

Sales Manager Trainee

Site Manager- DSP - Cuyahoga County

National Account Operations Manager

House Manager / DP's Needed

Sales Manager - Dealership

Treasury Management Relationship Manager

Plumbing Service Manager

Service Sales Manager

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