Top 21 Guest service agent Jobs in Akron Oh

Guest Service Agent
Embassy Suites Akron Canton Airport —North Canton, OH
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Employee assistance program
Quick Apply
Courtyard Akron Stow - PM Front Desk Agent
Aimbridge Hospitality —Stow, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
4d
Leasing Agent
Karam Companies —Cuyahoga Falls, OH
- $15 - $20 an hour
- Part-time
- Background check
- Microsoft Outlook
- Writing skills
Quick Apply
Front Desk Agent
Palette Hotels —Kent, OH
- Full-time
- Spanish
- Mid-level
- Hotel
- Health insurance
Quick Apply
Front Desk Night Agent
Image Hotel Management —Medina, OH
- $15 - $16 an hour
- 8 hour shift
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Homewood Suites Solon —Solon, OH
- $15 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Opportunities for advancement
Quick Apply
Guest Service Agent
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Fairfield by Marriott Medina —Medina, OH
- From $13 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hampton Inn & Suites Alliance, OH —Alliance, OH
- From $12 an hour
- Full-time
- Customer service
- Hotel
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
9d
Front Desk Sales Associate
PCRK Group —Canton, OH
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Front Desk Receptionist
Nivea Hospitality —Brunswick, OH
- 8 hour shift
- Inventory management
- Hotel
- In-person
Quick Apply
Night Auditor
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Night Auditor
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Assistant General Manager
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- Full-time
- 5 years
- Sanitation
- Hotel
Quick Apply

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Guest Service Agent, Full-Time
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The hotel operates 24/7/365 and as such this position will require the flexibility to work a variety of shifts to include nights, weekends and holidays..
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guest service agent jobs near akron oh

Guest Service Agent

Embassy Suites Akron Canton Airport -
North Canton, OH

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Job Details

Part-time

Benefits

Paid jury duty
Employee assistance program
Bereavement leave

Qualifications

Customer communication

Full Job Description

Join Our Team at the Embassy Suites by HIlton Akron Canton Airport!

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us:
Join Our Award-Winning Team at Embassy Suites Akron Canton Airport!
Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We are proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We are looking for passionate individuals to join our great team, where unlimited growth potential awaits.
.
Why This Role?
Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Embassy Suites by Hilton Akron Canton Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
A high school diploma or equivalent
Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hilton.com/en/locations/usa/ohio/akron/embassy-suites/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Akron, Canton, Ohi.o Apply today!

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guest service agent jobs in akron oh

Guest Service Agent

Courtyard Akron Stow - PM Front Desk Agent

Leasing Agent

Front Desk Agent

Front Desk Night Agent

Guest Service Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

Front Desk Sales Associate

Front Desk Receptionist

Night Auditor

Night Auditor

Assistant General Manager

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