Top 220 Patient service representative Jobs in Akron Oh

Customer Service Representative (Medical)
Discount Drug Mart, Inc. —Medina, OH
- From $16 an hour
- 8 hour shift
- Background check
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Patient Service Representative Gastroenterology
Akron Children's Hospital —Akron, OH
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
3d
Patient Registration, COE Center of Excellence
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Hospital
- AD&D insurance
- Disability insurance
Patient Access Representative, PRN (As Needed); Daytime hours/Monday - Friday
Western Reserve Hospital —Cuyahoga Falls, OH
- Part-time
- Customer service
- Medical office experience
- High school diploma or GED
Quick Apply
Clinical Administrative Assistant Cardiology Services
University Hospitals —Fairlawn, OH
- $16.97 - $26.55 an hour
- Hospital
- Computer literacy
- Administrative experience
Patient Registration/Client Service Representative
Portage Path Behavioral Health —Cuyahoga Falls, OH
- From $18 an hour
- Full-time
- Background check
- Medical office experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2d
Patient Registration, Call Center Rep
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Disability insurance
Medical Receptionist
Optum —Hudson, OH
- $16 - $29 an hour
- Urgently hiring
- Computer literacy
- Pass drug screening
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
Patient Access Representative UH Akron ENT
University Hospitals —Akron, OH
- $15.00 - $23.14 an hour
- High school diploma or GED
- Organizational skills
- Associate's degree
2d
Receptionist
Dermatologists of Central States —Fairlawn, OH
- High school diploma or GED
- Medical terminology
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Service Representative (Medical Receptionist)
University Hospitals Urgent Care —Kent, OH
- $18 an hour
- 12 hour shift
- Urgent Care
- HIPAA
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Patient Access Representative
Cleveland Clinic —Akron, OH
- Full-time
- Hospital
- High school diploma or GED
- 1 year
Patient Service Representative Urgent Care
Akron Children's Hospital —Hudson, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Patient Service Specialist
Cleveland Clinic —Akron, OH
- $15.75 - $21.65 an hour
- Part-time
- Hospital
- Basic math
- Windows
- Dental insurance
- Vision insurance
Patient Service Representative
Akron Children's Hospital —Hudson, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Patient Access Representative, PRN/Flexible Schedule
Western Reserve Hospital —Cuyahoga Falls, OH
- 8 hour shift
- Customer service
- Medical office experience
- High school diploma or GED
- Flexible schedule
Quick Apply
Patient Access Representative, Emergency Department, Full Time; 2:30 pm - 11 pm
Western Reserve Hospital —Cuyahoga Falls, OH
- Full-time
- Customer service
- Medical office experience
- High school diploma or GED
Quick Apply
Part-time Patient Access Representative (24 hours), Emergency Dept, Variable Schedule
Western Reserve Hospital —Cuyahoga Falls, OH
- Part-time
- Customer service
- Medical office experience
- High school diploma or GED
Quick Apply
Patient Access Representative, Full-time/Lab; 8:30am-5:00pm
Western Reserve Hospital —Cuyahoga Falls, OH
- Full-time
- Customer service
- Medical office experience
- High school diploma or GED
Quick Apply
9d
Medical Office Associate - GYN Oncology Office
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Full-time
- High school diploma or GED
- Ob/Gyn
- Typing
- AD&D insurance
- Disability insurance

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Customer Service Representative (Medical)

Discount Drug Mart, Inc. -
Medina, OH

Quick Apply

Job Details

Full-time
From $16 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Employee stock ownership plan
Life insurance

Qualifications

Microsoft Outlook
Insurance verification
Customer service
HIPAA
High school diploma or GED
Patient care
Data entry
Phone etiquette
Medical terminology
Documentation review
Office experience

Full Job Description

We are looking for a full-time Customer Service Representative for our PMES Division in Medina, Ohio!

The Customer Service Representative serves as a primary point of contact for patients, caregivers, referral sources, physicians, discharge planners, and other healthcare professionals. This position is responsible for handling inbound and outbound communications, providing exceptional customer service, maintaining patient confidentiality, complying with HIPAA and company policies, and processing home medical equipment and supply orders in a timely and accurate manner.

Responsibilities include obtaining and maintaining required documentation, communicating coverage and order requirements, coordinating services and deliveries, documenting customer interactions, and collaborating with internal departments to ensure timely patient care and successful order outcomes.

Individuals with knowledge of durable medical equipment (DME), customer service experience, patient care, office assistance, or has knowledge of the medical field tend to do well in this role.

Schedule:

Monday - Friday (8-hour shift)
Saturday shift is rotational (split amongst team) - includes a $1/hr pay differential.

Responsibilities/Duties of Customer Service Representative:

Serve as a primary point of contact for patients, caregivers, referral sources, physicians, discharge planners, and other healthcare professionals regarding home medical equipment and supply needs through the use of inbound and outbound phone calls.
Maintain patient confidentiality and comply with HIPAA, accreditation, regulatory, and company requirements.
Process orders for home medical equipment and supplies by obtaining and reviewing required documentation, verifying information, and ensuring compliance with payor and company requirements.
Communicate coverage guidelines, documentation requirements, financial responsibility, and order status updates to patients and referral sources.
Coordinate with internal departments, referral sources, and healthcare providers to facilitate timely order processing and delivery of medically necessary equipment and supplies.
Accurately enter, update, and maintain patient, insurance, and order information within company systems.
Monitor assigned worklists and follow up on outstanding documentation, authorizations, patient communication, and order requirements to ensure timely order progression.
Document all customer interactions, actions taken, and follow-up activities in accordance with company standards.
Collect patient financial responsibility, including copayments, deductibles, and coinsurance amounts, as applicable.
Maintain knowledge of home medical equipment products, payor requirements, and regulatory guidelines to support quality patient care and service.
Meet established productivity, quality, and customer service standards while maintaining compliance with company policies and procedures.
Participate in weekend rotation schedules and perform other duties as assigned by management.

Knowledge, Skills, & Abilities:

Education: Must be a high school or GED graduate
Years of Experience: Requires previous experience and/or training in a customer service or a medical field
Working Conditions/Physical Demands: May include long periods of sitting
Demonstrates strong verbal, written, and interpersonal communication skills when interacting with patients, referral sources, healthcare professionals, team members and management.
Proficient in using computer systems to accurately enter, retrieve, and maintain information.
Ability to prioritize tasks, exercise sound judgment, and effectively manage multiple responsibilities in a fast-paced environment.

We offer an excellent benefits package, which includes:

Weekly Pay
Medical, Dental & Vision insurance (available 1st of next month)
401(k) Plan with 5% match
Paid vacation
Paid holidays
(ESOP) Employee Stock Ownership Plan
Company Paid Life Insurance
Short & Long-term disability
Employee Store discounts
Employee Assistance Program

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have any education or experience in the medical field? (Medical records, Home health, DME, patient care, etc.)
Are you willing to undergo a pre-employment background check and drug screen?

Experience:

Office: 1 year (Preferred)
Customer service: 1 year (Preferred)

Ability to Commute:

Medina, OH 44256 (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient service representative jobs in akron oh

Customer Service Representative (Medical)

Patient Service Representative Gastroenterology

Patient Registration, COE Center of Excellence

Patient Access Representative, PRN (As Needed); Daytime hours/Monday - Friday

Clinical Administrative Assistant Cardiology Services

Patient Registration/Client Service Representative

Patient Registration, Call Center Rep

Medical Receptionist

Patient Access Representative UH Akron ENT

Receptionist

Patient Service Representative (Medical Receptionist)

Patient Access Representative

Patient Service Representative Urgent Care

Patient Service Specialist

Patient Service Representative

Patient Access Representative, PRN/Flexible Schedule

Patient Access Representative, Emergency Department, Full Time; 2:30 pm - 11 pm

Part-time Patient Access Representative (24 hours), Emergency Dept, Variable Schedule

Patient Access Representative, Full-time/Lab; 8:30am-5:00pm

Medical Office Associate - GYN Oncology Office

I want to receive the latest job alert for patient service representative in akron oh

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