Top 13 Service desk analyst Jobs in Akron Oh

IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Help Desk Analyst
Robert Half —Green, OH
- Temporary
- Office
- Windows
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
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IT Service Desk Analyst
Babcock & Wilcox Company —Akron, OH
- Remote
- Mid-level
IT Support Analyst
BWX Technologies —Barberton, OH
- $46,000 - $74,000 a year
- Pass drug screening
- Research
- Mid-level
- Health insurance
- Dental insurance
5d
IT Service Desk Analyst
160 Reuter-Stokes, LLC —Twinsburg, OH
- Full-time
- Computer Science
- Mid-level
- Windows
IT Project Manager
Millcraft —Independence, OH
- Microsoft Outlook
- 5 years
- Mid-level
- Profit sharing
- Wellness program
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Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
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Senior IT User Support Analyst
Kent State University —Kent, OH
- $46,977 - $51,069 a year
- Full-time
- Writing skills
- Research
- Mid-level
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Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted

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IT Business Analyst- ERP

SOPREMA -
Wadsworth, OH

Quick Apply

Job Details

Full-time
Up to $120,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Waterfall
ERP systems
Software implementation
IT budget management
Enterprise solutions implementation
Bachelor's degree
Customer relationship management (CRM) systems (technically supported)
Waterfall software development
Project management software
Agile
Agile software development
Managing projects
Manufacturing
Budget tracking
Implementing IT solutions
Microsoft Dynamics

Full Job Description

IT Business Analyst (ERP)

Reporting to the US Chief Operating Officer with dotted lined reporting to the Business Applications Manager North America, the IT Business Analyst (ERP) will lead ERP implementations as well as Applications projects across the US. This role must understand the user’s day-to-day reality, while being able to enforce the Group’s processes and software portfolio.

Essential Functions and Responsibilities:

1. Act as an expert in ERP implementation expert.

2. Understand the business processes of the companies associated to the ERP, for both distribution and manufacturing.

3. Work with the business towards the acceptance of the Soprema core model.

4. Negotiate with executive key players in each business units to make the ERP/IT implementations a success.

5. Managed the ERP/IT projects using our project management software.

6. Write functional analysis describing the needs and how to resolve the underlying business issues.

7. Write and tests the tickets for the ERP/IT developments, regarding the issues related to the implementation projects.

8. Resolve technical issues related to the ERP.

9. Work with the different IT managers (infrastructure and helpdesk) to provide adequate IT services.

10. Other responsibilities as determined by the US Chief Operating Officer or Business Applications Manager North America.

Minimum Qualifications:

1. Bachelor’s degree in IT or business manager, with a specialty in IT/IS.

2. 5+ years related experience in an ERP required.

3. Understand the business processes of a manufacturing company.

4. Experience in managing other systems, such as MRP, TMS and CRM.

5. Experience in database management, such as MSSQL, MySQL, or other similar databases.

6. Experience with project management and budget management.

7. Experience with AGILE methodology, as well as WATERFALL.

8. Experience with Microsoft Dynamics.

9. Experience with migrating and implementing ERP software.

10. Background in software development an asset.

11. Strong analytical and problem-solving skills.

12. Ability to multitask in a fast-paced organization.

13. A superior work ethic.

14. Good listening skills and the ability to work well with end users.

15. Self-starter that will take ownership of assignments and drive to completion with minimal supervision.

16. Time management and prioritization skills.

Working Conditions and/or Physical Demands:

1. Travel is required. Up to 20% travel, including the US and Canada.

2. Prolonged periods sitting at a desk and working on a computer.

3. Must be able to lift up to 15 pounds at times.

Pay: Up to $120,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid holidays
Vision insurance

Application Question(s):

How many ERP migrations/installations have you completed?
Have you worked in a multi-plant operation?
Do you have experience in a multi-ERP environment?
What is your desired salary for this role?
This is a full-time in office position located in Wadsworth, OH. Are you willing to commute?

Work Location: In person

Quick Apply

Refine Your Search

service desk analyst jobs in akron oh

IT Business Analyst- ERP

Help Desk Analyst

IT Service Desk Analyst

IT Support Analyst

IT Service Desk Analyst

IT Project Manager

Cyber Security Analyst I

Senior IT User Support Analyst

Help Desk Analyst

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