Top 60 Customer support & client services managers Jobs in Alabama

Enterprise Customer Experience Manager
Guideway Care —Birmingham, AL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Member Care Manager
Five Star Credit Union —Dothan, AL
- $86,357 - $96,357 a year
- Full-time
- 5 years
- Research
- Microsoft Office
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Customer Service Manager
Million Air —Birmingham, AL
- From $70,000 a year
- Weekends as needed
- Bilingual
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Customer Service Manager - State Farm Agent Team Member
Amy Smith Gardner - State Farm Agent —Mountain Brook, AL
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Contact Center Team Leader
GT Independence —Birmingham, AL
- $60,000 a year
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Field Service Manager
Canon U.S.A., Inc. —Birmingham, AL
- $7,180 - $115,580 a year
- Full-time
- 7 years
- Oracle
- Inventory management
- Profit sharing
- Health insurance
9d
Customer Support/Call Center Manager (On-Site)
Neumo Holdings LLC —Birmingham, AL
- Full-time
- 5 years
- Analysis skills
- In-person
Quick Apply
Customer Delivery Relations Manager
Airbus Americas, Inc. —Mobile, AL
- Email
- Hospitality
- Google Workspace
- Engineering
- Profit sharing
- Paid parental leave
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Birmingham, AL
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
9d
Customer Success Workforce Management Specialist
EBSCO —Birmingham, AL
- Remote
- Mid-level
- 3 years
- SQL
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Mobile, AL
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
2d
Director of Client Success
Transform9 —Birmingham, AL
- Full-time
- Office
- Senior level
- Leadership
- Paid parental leave
- Paid holidays
Quick Apply
Service Center Manager
Hackbarth Delivery Service —Mobile, AL
- $60,000 - $70,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Dental insurance
Quick Apply
8d
CB Customer Service Supervisor - Decatur, AL
South State Bank —Decatur, AL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Customer Success Manager
Strada Global —Alabama
- 6 years
- Bachelor's degree
- Business Administration
Director of Customer Experience and Billing Operations
Dragonfly Internet —Opelika, AL
- Full-time
- Marketing
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Client Service Lead - Senior - EMEA
Strada Global —Alabama
- Bachelor's degree
- US work authorization
- Senior level
- Health insurance
- Retirement plan
8d
Manager, Core Mobile Communications
Tom McLeod Software Corp —Birmingham, AL
- Call employer
- Data analysis skills
- Supervising experience
- Bachelor's degree
Quick Apply
Payroll Operations Manager (nordic payroll)
Strada Global —Alabama
- 5 years
- Bachelor of Science
- Bachelor's degree
- Health insurance
- Retirement plan
Team Leader (Temporary) RCC Service
VXI Global Solutions —Montgomery, AL
- Weekends as needed
- Mid-level
- Leadership
- 2 years

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customer support & client services managers jobs near alabama

Enterprise Customer Experience Manager

Guideway Care -
Birmingham, AL

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Job Details

Full-time
$90,000 - $115,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer relationship building
Performance Reporting
Metrics Reporting
Managing clients in a customer support role
Customer relationship management (CRM) systems (technically supported)
Account management

Full Job Description

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary:

We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers. This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities.

As a key customer advocate and strategic advisor, the Enterprise Customer Experience Manager will work cross-functionally with Business Unit Leaders, Operations, and Technical teams to optimize service delivery and customer outcomes.

Essential functions:

Customer Success & Retention

Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments.
Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations.
Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients.
Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution.
Monitor customer health metrics and lead renewal and expansion strategies.

Operational & Cross-Functional Collaboration

Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations.
Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements.
Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance.

Growth & Expansion

Identify upsell and cross-sell opportunities within existing accounts.
Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers.
Track and report on key success metrics (NPS, retention rates, upsell revenue).

Required Skills/Abilities:

3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS, patient engagement, or care navigation services.
Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships.
Strong understanding of healthcare operations and value-based care models.
Ability to manage both strategic and operational conversations, balancing customer needs with company goals.
Excellent communication, relationship-building, and problem-solving skills.
Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms.

Work Authorization:

Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:

The target pay range for this role is $90,000 – $115,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition, team members enjoy

Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match.
Opportunities for professional development.

Why Join Guideway Care?

High-impact role: Own the success of our largest and most strategic customers.
Growth opportunity: Be part of a company scaling rapidly in a high-demand healthcare sector.
Collaborative culture: Work cross-functionally with top industry leaders in healthcare innovation.

Location: Remote or Onsite (Birmingham, Alabama)

Reports To: Vice President, Customer Experience

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care is the parent company of Sequence Health.

Quick Apply

Refine Your Search

customer support & client services managers jobs in alabama

Enterprise Customer Experience Manager

Member Care Manager

Customer Service Manager

Customer Service Manager - State Farm Agent Team Member

Contact Center Team Leader

Field Service Manager

Customer Support/Call Center Manager (On-Site)

Customer Delivery Relations Manager

Temporary Workforce Management Specialist

Customer Success Workforce Management Specialist

Director of National Strategic Client Services- Employee Benefits

Director of Client Success

Service Center Manager

CB Customer Service Supervisor - Decatur, AL

Customer Success Manager

Director of Customer Experience and Billing Operations

Client Service Lead - Senior - EMEA

Manager, Core Mobile Communications

Payroll Operations Manager (nordic payroll)

Team Leader (Temporary) RCC Service

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