Top 29 Remote helpdesk Jobs in Alabama

Technology Services Help Desk Technician
Regions —Hoover, AL
- $50,500 - $63,650 a year
- Overtime
- Hybrid work
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
Help Desk Analyst
First National Bankers Bank —Birmingham, AL
- Full-time
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Global Service Desk level I
Blue Origin —Huntsville, AL
- Full-time
- Background check
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Helpdesk- Technical Support Engineer
Honda Logistics North America, Inc. —Lincoln, AL
- $16.48 - $25.50 an hour
- Overtime
- Mid-level
- Office
- In-person
Quick Apply
5d
Hybrid Helpdesk / Field Technician
DealerIT —Birmingham, AL
- $40,000 - $60,000 a year
- Full-time
- Hybrid work
- No background check
- Mid-level
- Windows
Quick Apply
IT Support Technician
Granade Technology Solutions —Opelika, AL
- $38,000 - $50,000 a year
- Full-time
- Mid-level
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Analyst
NHS Management —Tuscaloosa, AL
- Full-time
- HIPAA
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
Junior Enterprise Service Desk Analyst
Astrion —Huntsville, AL
- $35,000 - $40,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
Quick Apply
8d
Service Desk Lead
PingWind —Huntsville, AL
- $97,000 - $135,000 a year
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Specialist
Federal Working Group —Tuscaloosa, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
Help Desk Analyst
Afflink —Tuscaloosa, AL
- Full-time
- Computer Science
- Word processing
- Mid-level
- Employee stock purchase plan
- Health insurance
PC Network Support Technician 2 - 19318 - Huntsville AL
Northrop Grumman —Huntsville, AL
- $49,100 - $81,800 a year
- Overtime
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
4d
IT Support Specialist
AMVAC CHEMICAL CORP —Axis, AL
- Full-time
- Computer science
- Oracle
- Microsoft Outlook
- Health savings account
- Employee stock purchase plan
Quick Apply
Help Desk Technician II / IT Support Specialist
Verity Integrated Systems, Inc —Huntsville, AL
- Full-time
- Microsoft Outlook
- Mid-level
- SharePoint
Quick Apply
DTS Help Desk
Enlogica Solutions, LLC —Huntsville, AL
- Mid-level
- Analysis skills
- SharePoint
- Opportunities for advancement
Technical Support Specialist 2
4P Consulting Inc. —Birmingham, AL
- 8 hour shift
- Background check
- Computer science
- Computer Science
Quick Apply
10d
Systems Engineer
Thrive —Birmingham, AL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Vehicle Processing Clerk (Remote - Alabama)
Morley —Alabama
- 8 hour shift
- Remote
- Background check
- Pass drug screening
- High school diploma or GED
- Wellness program
- Disability insurance
IT Technician- Service Desk Level 1
Pathway, Inc. | Alabama —Atmore, AL
- Part-time
- Microsoft Outlook
- Mid-level
- Analysis skills
Quick Apply
ENTRY-LEVEL IT TECHNICIAN
RealTime, LLC —Dothan, AL
- Email
- Background check
- Microsoft Outlook
- Pass drug screening
- Health insurance
- Dental insurance

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Technology Services Help Desk Technician

Regions -
Hoover, AL

Apply Now

Job Details

Full-time
$50,500 - $63,650 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:
At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.

Primary Responsibilities
Handles problems that less experienced help desk techs are unable to resolve
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements
High School Diploma or GED and technical training
Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience

Certifications/Licensures
CompTIA Security+
Or other relevant security certifications

Preferences
Relevant college course work
Previous experience with Regions or financial banking software
Certified Help Desk Professional (CHDP)
Microsoft 365 Certified: Fundamentals Certification

Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to multi-task
Ability to work under limited supervision
Basic understanding of telecommunications, network and desktop functions
Excellent verbal and written communication skills
Good organizational skills
Proficient in current Windows operating system, web browsers, ServiceNow, Active Directory, PCOMM, TCP/IP, LAN/WAN and Microsoft Office/O365
Provides timely problem resolution
Strong analytical skills
Strong customer service background

This position is intended to be onsite, now or in the near future . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is Birmingham, AL

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type Full time

Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:
Minimum: $50,500.00 USD
Median: $63,650.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Riverchase Operations Center
Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Apply Now

Refine Your Search

remote helpdesk jobs in alabama

Technology Services Help Desk Technician

Help Desk Analyst

Global Service Desk level I

Helpdesk- Technical Support Engineer

Hybrid Helpdesk / Field Technician

IT Support Technician

Helpdesk Analyst

Junior Enterprise Service Desk Analyst

Service Desk Lead

Help Desk Specialist

Help Desk Analyst

PC Network Support Technician 2 - 19318 - Huntsville AL

IT Support Specialist

Help Desk Technician II / IT Support Specialist

DTS Help Desk

Technical Support Specialist 2

Systems Engineer

Vehicle Processing Clerk (Remote - Alabama)

IT Technician- Service Desk Level 1

ENTRY-LEVEL IT TECHNICIAN

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