Top 24 Inbound call center Jobs in Alanson, Mi

Automotive BDC Manager ($55,000 to $68,000, Base Plus Performance Pay)
Brown Motors, Inc. —Petoskey, MI
- $55,000 - $68,000 a year
- Full-time
- Dealership
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Remote Medicare Insurance Agent
Alliant Insurance Services —Michigan
- $18.45 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Quick Apply
3d
Account Manager
The Hilb Group —Cheboygan, MI
- Full-time
- Background check
- HIPAA
- Mid-level
- Health savings account
- Disability insurance
Automotive Sales & Service Appointment Coordinator (BDC)
Brown Motors, Inc. —Petoskey, MI
- $15 - $17 an hour
- Full-time
- Dealership
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply

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Automotive BDC Manager ($55,000 to $68,000, Base Plus Performance Pay)
Brown Motors, Inc. —Petoskey, MI
Monitor dealership inbound call answer rates, missed calls, voicemails and callback completion, and hold departments accountable.
$55,000 - $68,000 a year
Quick Apply
1d
Remote Medicare Insurance Agent
Alliant Insurance Services —Michigan
Active Life and Health Insurance license in resident state. Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries;
$18.45 an hour
Quick Apply
3d

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Customer Service Representative - HVAC
The Habegger Corporation —Columbus, OH
Answer inbound calls promptly and professionally, addressing customer inquiries related to HVAC products and services.
$43,000 - $45,000 a year
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4d
Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
4d

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inbound call center jobs near alanson, mi

Automotive BDC Manager ($55,000 to $68,000, Base Plus Performance Pay)

Brown Motors, Inc.
Petoskey, MI

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Job Details

Full-time
$55,000 - $68,000 a year
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

Phone communication
Writing skills
Driver's License
Sales performance monitoring (sales process improvement strategies)
CRM system proficiency

Full Job Description

Job Overview

Brown Motors is hiring a BDC Manager to build and run our Sales and Service Business Development Center in Petoskey.

This is not a seat where you inherit someone else's process. We are bringing our Sales BDC in-house from an outsourced provider, and you are the person who builds it. You will set the standards, hire into them, and own the results.

It is also a working manager job, and we mean that. You will lead two BDC Representatives and you will personally work leads, answer calls and set appointments alongside them. If you want a seat where you only read reports, this is not it.

Schedule: Monday through Friday, 7:30 AM to 5:30 PM. No nights, no Sundays.

What we offer:

Base salary plus a documented performance pay plan, with total earnings in the $55,000 to $68,000 range depending on department results. Production pay on appointments shown, vehicles delivered, completed service visits, mobile service, and pick-up and delivery. Monthly KPI bonus up to $750 and monthly customer-satisfaction bonus up to $300. Medical, dental and vision. Paid time off and paid holidays. 401(k). Employee discounts on vehicles, parts and service. You will get the full pay plan in writing before you accept, not after.

About us:

Brown Motors is a family-owned Ford and Chrysler Dodge Jeep Ram dealership in Petoskey, Michigan. We have been part of this community for decades and we hire people we intend to keep. If you have run a BDC and been frustrated that nobody would let you actually build it, come talk to us.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan

Requirements

Automotive BDC, dealership, sales, service, or call center experience preferred

Experience supervising, coaching, or holding a team accountable to measurable standards

Strong phone, written and digital communication skills

Real organization and follow-up. This job is won on the second and third attempt, not the first

Comfort with CRM, phone, scheduling, video and reporting systems

Ability to read performance data and turn it into a specific action

Willingness to personally work leads and answer calls, not just manage

Valid driver's license

Responsibilities

Own every customer opportunity from first inquiry through appointment, arrival and final disposition

Work internet leads, website leads, manufacturer leads, third-party leads, chat, text and social inquiries

Answer inbound sales calls and convert them into qualified appointments

Run Service BDC campaigns: maintenance reminders, declined-service follow-up, recalls, first-service reminders, missed-appointment recovery and inactive-customer reactivation

Work Ford Vehicle Care Portal opportunities and convert them into completed service visits

Schedule and coordinate mobile service and vehicle pick-up and delivery

Monitor dealership inbound call answer rates, missed calls, voicemails and callback completion, and hold departments accountable

Supervise, schedule, train and coach two BDC Representatives

Maintain CRM discipline and accurate documentation of calls, texts, emails, videos and outcomes

Report Sales and Service BDC performance to dealership leadership and recommend specific improvements

About Us

Brown Motors has proudly served Northern Michigan since 1898 and remains family owned under fourth generation leadership. Located in Petoskey, Michigan, we represent Ford, Chrysler, Dodge, Jeep, and Ram and serve customers throughout the region.

Our dealership continues to grow, with one of the largest service operations in Northern Michigan, including more than 40 service bays and a dedicated commercial and heavy-duty service facility. We support both retail customers and business fleets with sales, service, parts, and mobile support.

At Brown Motors, we believe our people are our greatest asset. We focus on building a strong team culture built around professionalism, accountability, and long-term career growth.

If you are looking for a stable company with deep community roots and a commitment to doing things the right way, Brown Motors offers an opportunity to build a meaningful career.

Quick Apply

Refine Your Search

inbound call center jobs in alanson, mi

Automotive BDC Manager ($55,000 to $68,000, Base Plus Performance Pay)

Remote Medicare Insurance Agent

Account Manager

Automotive Sales & Service Appointment Coordinator (BDC)

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I want to receive the latest job alert for inbound call center in alanson, mi

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