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Junior Project Manager for Desktop Support
PTYTECH LLC —Alaska
- $34 an hour
- Remote
- Mid-level
- Windows
- Microsoft Office
Quick Apply

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Junior Project Manager for Desktop Support

PTYTECH LLC
Alaska

Quick Apply

Job Details

$34 an hour

Qualifications

Desktop computer repair
Project reporting
Cost management
Customer communication
Mobile device support
Laptop (troubleshooting support)
Client rapport building
IT service management
Presentations for conferences or internal meetings
Hardware maintenance
Contract performance monitoring
Purchase order management
Mid-level
Windows
Microsoft Office
3 years
Change management
Meeting scheduling
Team management
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Vendor relationship management
Mobile device management
Contracts
Vendor contract management
Meeting facilitation
Managing projects
Technical project management
Project contract management

Full Job Description

Junior PM for Desktop Support

This role is 100% remote within the USA.

This is a 1099 Independent Contractor role with no benefits. Compensation is $34/hour. Role is fully remote within the USA. If you agree to these terms, please proceed with your application.

This role if for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.)

Qualifications:

Key skills: Windows 7/10, Office 2013/O365, mobile device management.
Hardware would range from desktops/laptops/workstations/ thin clients.
Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops
Excellent Customer Service skills
Can manage small project teams
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Has 3-5 years of experience

Responsibilities:

Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments
Liaise with business financial leads and users to help in tracking Charge back to Project cost ctr
Active contract tracking and management
Presenting / Reporting results in various forums
Liaise with vendors to generate POs / Initiate SOW reviews and signoffs
Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)
Assist the team in change management activities (where applicable)
Provide technical assistance with computer hardware and software
Recommend hardware and software improvements
Track customer issues and resolutions

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market. Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.

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Junior Project Manager for Desktop Support

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