The Lead Technician, Low Voltage is responsible for helping supervise and performing the installation, testing, and troubleshooting of Fire Alarm systems. This role combines hands-on technical work with leadership duties, ensuring projects are completed safely, on time, and to quality standards. The Lead Technician coordinates with project managers, guides team members, enforces safety protocols, and maintains high levels of customer satisfaction.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart - Focus on the Needs of Others, Wisdom - Insightful, Integrity - Honesty and Trustworthy, Courage - Decisive and Confident in Others, Humility - Modest and Respectful, Passion - Unfailing Dedication
ESSENTIAL DUTIES AND RESPONSIBILITIES
Project Planning & Coordination:
- Review and process work plans in advanced; coordinate tools, equipment, and materials to minimize downtime and maximize efficiency
- Work with Project Managers and other departments to ensure installations are completed on schedule and within budget
- Manage daily worksite activities and scheduling impacts to ensure continuous progress
Personnel Guidance & Oversight:
- Help mentor low voltage technician, ensuring work is completed safely, efficiently, and to high-quality standards
- Provide technical guidance, mentorship, and training to team members as needed
- Perform regular on-site inspections to confirm all work meets company standards, project specifications, and customer expectations
Installation, Compliance, & Quality Assurance:
- Install low voltage systems in accordance with applicable codes, regulations, and industry standards
- Ensure all installation work complies with local building codes, safety guidelines, and internal quality standards
- Maintain knowledge of cable color codes, cable types, industry best practices, and cable testing procedures
- Troubleshoot and resolve technical issues quickly and accurately during installation or service calls
- Perform necessary repairs and adjustments to ensure full functionality of systems
- Complete post-installation documentation and coordinate with supervisors for final inspections
Customer Service & Communication:
- Ensure a high level of customer satisfaction by delivering professional service and clear communication throughout project execution
- Maintain accurate documentation of work performed and an organized inventory of tools, materials, and equipment
Safety/Hazard Recognition & Elimination:
- Pre-plan and identify the methods to eliminate hazards daily by work task.
- Execute skill in observing habits and hazards of others and bringing it to their attention.
- Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
- Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
- Obtain safety training as expected by all company personnel.
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma (or equivalent) required
- 5+ years of experience in Fire Alarm systems installation, with experience supervising a team of installers
- Strong knowledge of Fire Alarm and related systems
- Familiarity with local building codes and regulations related to Fire Alarm systems installation
- NICET Certification required
- Valid driver's license and reliable transportation
EXPERIENCE, SKILL AND ABILITIES
Positive safety attitude and personal integrity
- - both are non-negotiable
- Ability to troubleshoot and resolve problems with low voltage systems
- Strong leadership and management skills, with the ability to motivate and direct a team of workers
- Excellent communication and problem-solving skills
- Strong organizational and planning skills, with the ability to manage multiple projects simultaneously
PHYSICAL REQUIREMENTS
- Working in indoor & outdoor conditions
- Work is performed while standing, sitting and /or walking, & climbing up & down ladders
- Requires bending, squatting, crawling, climbing, reaching, kneeling, balancing
- Climbing ladders of various heights and working in cramped corridors
- Requires activities involving being around moving machinery, exposure to changes in temperature and humidity, and exposure to dust, fumes and gases
- Specific vision abilities required for this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
MetroPower is an Equal Opportunity Employer.
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MetroPower is one of five leading electrical and mechanical contracting and construction companies within the PPC Partners, Inc. family of companies. At MetroPower, our people are our power. As a premier electrical contractor, our people are what enable us to stand out in our industry. They're the reason for our success. Founded on the principle that every person should strive to first and foremost be a servant leader, we work tirelessly to keep our people safe, enlighten and stimulate their minds, and teach them how to be good stewards of the community in a genuinely serving way. From these efforts, we've grown into a truly unique company. By putting our people first, we are able to consistently deliver to the highest quality standards in the industry and develop lasting relationships with our customers.
Our people thrive in this entrepreneurial structure that encourages every individual to learn and grow. Our commitment to the advancement of our people is unique to our industry and keeps our company strong. We invest in our people not just professionally, but personally as well through our continuing education and development opportunities. As one employee improves the company improves, and we move forward stronger together. We believe in this so much that we annually survey our employee engagement to ensure we're living by the golden rule, and maintaining an environment that motivates, challenges, and values our people. Each year, we score above the industry average.
