Top 734 Client experience manager Jobs in Albany, Ny

Senior Branch Manager - Albany County, NY
Trustco Bank —Albany, NY
- $70,000 - $85,000 a year
- Full-time
- English
- Office
- Residential
- Paid training
- Health savings account
Office Manager/Bookkeeper
P S Bruckel —Castleton-on-Hudson, NY
- $20 - $23 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
Property Manager
The United Group of Companies, Inc —Clifton Park, NY
- $75,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
4d
Restoration Field Team Manager
Best Restoration Cleaners NY —Schenectady, NY
- $58,000 - $68,000 a year
- Overtime
- Mid-level
- Driver's License
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Leasing & Marketing Manager
Burns Management Corporation —Albany, NY
- $23 - $25 an hour
- Weekends as needed
- Microsoft Outlook
- OSHA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Experience Manager
Tyler Technologies —Latham, NY
- $51,035 - $65,000 a year
- ERP systems
- Mid-level
- Travel
Quick Apply
Residential Assistant Supervisor
Northern Rivers Family of Services —Albany, NY
- $28 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Continuing education credits
- Paid holidays
Quick Apply
PrEP Case Manager - HIV Medicine Clinic
Albany Medical Center —Albany, NY
- $70,068 - $108,605 a year
- Full-time
- HIPAA
- Mid-level
- Clinic
Account Manager II
FedEx —Menands, NY
- $4,331.25 - $10,600.00 a month
- Full-time
- Mid-level
- 2 years
- Communication skills
14d
Conference Service Manager
Hilton Albany —Albany, NY
- $70,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Basic math
- English
Quick Apply
Vans: Senior Key Account Manager
Vans —Albany, NY
- $114,400 - $143,000 a year
- Full-time
- Remote
- 7 years
- Fair chance
- Senior level
Quick Apply
7d
Program Manager - Adult Residential Services
Equinox Inc —Albany, NY
- $62,358.40 a year
- Overtime
- Management
- Adults
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Employee Benefits Operations Manager
Pioneer Bank, National Association —Albany, NY
- $67,500 - $106,100 a year
- Full-time
- 5 years
- HIPAA
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
3d
District Manager
Mazzone —Clifton Park, NY
- $90,000 - $95,000 a year
- Weekends as needed
- Background check
- Ability to lift 50 pounds
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Client Manager Small Group - NY
Highmark Inc. —Latham, NY
- $56,000 - $84,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
10d
Project Manager
EverPeak Recruitment —Albany, NY
- $90,000 - $95,000 a year
- 5 years
- Budgeting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
9d
Supervisor, Communications Operations
Versant Health —Troy, NY
- $97,000 - $105,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- 5 years
- Paid holidays
- Health insurance
Senior Manager, Client Business Analytics Consultant
CVS Health —Albany, NY
- $67,900 - $182,549 a year
- Full-time
- Remote
- 5 years
- SQL
- Project management
- Health insurance
- Dental insurance
2d
Security Site Manager
Allied Universal —Albany, NY
- $68,369.60 a year
- Overtime
- Military
- Mid-level
- Recruiting
- AD&D insurance
- Paid holidays
3d
Manager of Professional Development
Harris Beach Murtha —Albany, NY
- $85,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree

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Senior Branch Manager - Albany County, NY

Trustco Bank -
Albany, NY

Apply Now

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Paid training
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Email customer support
Phone communication
English
High school diploma or GED
Supervising experience
Client interaction via phone calls

Full Job Description

Senior Branch Manager

Reports to: Regional Vice President

FLSA Status: Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Senior Branch Manager Role

We’re looking for a dynamic and results-driven Senior Branch Manager to lead the daily operations of a full-service branch. In this role, you’ll oversee all aspects of branch performance—from sales and customer service to lending, operations, and security. You’ll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.

The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Key Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
Conduct staff training, regular team meetings, and performance reviews.
Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
Originate residential, home equity, and installment loans.
Ensure compliance with all bank policies, procedures, and security protocols.
Handle complex customer requests and resolve escalated issues in person or by phone.
Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
Maintain branch appearance and uphold operational performance standards.
Report regularly to senior management on branch performance, opportunities, and challenges.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalent.
Supervisory experience.
Strong customer service and cash-handling experience.
Excellent verbal communication and interpersonal skills in person, by phone, and via email.
Fluent in English; bilingual a plus

Access to reliable transportation
Strong organizational skills with the ability to manage multiple priorities.
Ability to work effectively in a collaborative team environment.
Willingness to participate in ongoing training and development.
Ability to lift 10–20 lbs., stand for extended periods.

Preferred

Bachelor’s degree.
Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

Mon, Wed: 8:30 AM – 5:00 PM
Tues: 8:30 AM – 3:00 PM
Thu–Fri: 8:30 AM – 6:00 PM
Sat: 8:30 AM – 1:00 PM (rotating schedule)
Sun: Closed

Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

Hiring, placement, upgrading, transfer, demotion or promotion
Recruitment, advertising or solicitation for employment
Treatment during employment
Rates of pay or other forms of compensation
Selection for training, including apprenticeship
Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Apply Now

Refine Your Search

client experience manager jobs in albany, ny

Senior Branch Manager - Albany County, NY

Office Manager/Bookkeeper

Property Manager

Restoration Field Team Manager

Leasing & Marketing Manager

Client Experience Manager

Residential Assistant Supervisor

PrEP Case Manager - HIV Medicine Clinic

Account Manager II

Conference Service Manager

Vans: Senior Key Account Manager

Program Manager - Adult Residential Services

Employee Benefits Operations Manager

District Manager

Client Manager Small Group - NY

Project Manager

Supervisor, Communications Operations

Senior Manager, Client Business Analytics Consultant

Security Site Manager

Manager of Professional Development

I want to receive the latest job alert for client experience manager in albany, ny

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