Top 271 Customer service representatives Jobs in Albany, Ny

Customer Service Representative
Astro Chemical Company, Inc. —Ballston Lake, NY
- $48,000 - $58,000 a year
- Full-time
- CRM software
- Background check
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
9d
Customer Relations Representative
G.A Bove Fuels —Mechanicville, NY
- From $21 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Paper Alternative Solutions, Inc —Latham, NY
- $16.50 - $17.50 an hour
- 8 hour shift
- Bilingual
- Spanish
- Customer service
- Paid sick time
Quick Apply
Customer Experience Specialist
PIP Global Safety —Latham, NY
- $20.00 - $22.50 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Albany, NY
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Customer Service Representative
Public Partnerships LLC —Latham, NY
- $22 an hour
- 8 hour shift
- Hybrid work
- Experience working with individuals with disabilities
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Remote - Albany, NY)
Maximus —Albany, NY
- $20 an hour
- Remote
- High school diploma or GED
- Travel
- In-person
- Paid holidays
- Disability insurance
Member Services Representative
Versant Health —Troy, NY
- $19 - $21 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Associate I
Dollar Tree —Albany, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
The Nassau Companies of New York. —East Greenbush, NY
- $23 - $25 an hour
- Online Application
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
Quick Apply
Customer Service Representative
BrightRoc Marketing —Albany, NY
- $987 - $1,156 a week
- Full-time
- Background check
- No experience needed
- Office
- Paid training
- Employee discount
Quick Apply
Customer Service Associate
Walgreens —Rensselaer, NY
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
2d
Customer Service Representative II - Albany, NY
Maximus —Albany, NY
- $18.00 - $20.50 an hour
- Word processing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Service Associate I
Family Dollar —Albany, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Part-Time Customer Support Representative
Public Partnerships LLC —Latham, NY
- $22 an hour
- Part-time
- Hybrid work
- Office
- Entry level
Quick Apply
2d
United Airlines Customer Service Agent FT
Unifi Aviation, LLC —Albany, NY
- $16 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
5h
Customer Service Representative
John Ray and Sons —Troy, NY
- $20 - $23 an hour
- Overtime
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate - Temporary
Walgreens —Albany, NY
- $16 - $18 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
9d
PT Customer Service Associate
Hannaford —Guilderland, NY
- $16.00 - $22.30 an hour
- Part-time
- Communication skills
- Entry level
11d
Customer Service Representative
Frank Gallo Florist —Schenectady, NY
- $20 - $22 an hour
- Part-time
- Data entry
- Organizational skills
- In-person
- Flexible schedule
Quick Apply

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Customer Service Representative

Astro Chemical Company, Inc.
Ballston Lake, NY

Quick Apply

Job Details

Full-time
$48,000 - $58,000 a year
9 days ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

CRM software
Managing customer accounts
Sage
Maintaining an organized workspace
Account maintenance
Customer service
Customer order taking
Sales order data entry
English
Microsoft Office
Administrative experience
Managing clients in a customer support role
Driver's License
Attention to detail
Customer engagement
Logistics order management
Phone etiquette
Account management experience
Order entry
Technical Proficiency
Stakeholder relationship building
Cross-functional communication
Customer data entry

Full Job Description

POSITION DESCRIPTION:
The Customer Service position serves as the primary point of contact for customers, managing the full order-fulfillment process from initial inquiry through delivery. This role requires strong customer focus, clear and effective communication, and close collaboration with internal departments. We’re seeking candidates who excel in day-to-day responsibilities while proactively identifying ways to improve the customer experience. The environment is variable-paced, with frequent urgency and short turnarounds, so candidates must be comfortable shifting gears, managing changing priorities, and responding decisively to time-sensitive demands. Adaptability and responsiveness are essential for success in this role.

APPLICATION INSTRUCTIONS:
To apply, please submit a resume and cover letter. Applications missing any of these components will not be considered. References will be required at a later stage.

RESPONSIBILITIES (Include, but are not limited to):

Customer Engagement: Act as the main liaison with customers, handling inquiries related to product information, order status, returns, shipping damage, and customer feedback.
Order Management: Process and manage customer orders, ensuring accuracy, efficiency, and timely fulfillment while maintaining clear communication with relevant departments.
Problem Resolution: Collaborate with internal departments to resolve issues related to order fulfillment, product quality, and complex orders.
Customer Account Management: Update customer accounts with relevant information, track open order status to proactively report changes, and cooperate with business development to share new products and market opportunities.
Documentation & Reporting: Maintain accurate records of customer interactions, complaints, and service-related issues.
Opportunity for professional growth through expanded customer-focused initiatives: Support of marketing campaigns, expanded use of CRM system, and trade show coordination and administration, among other responsibilities.

REQUIRED QUALIFICATIONS:

Experience: Minimum 3 years in a customer service role, including order entry and customer account management, preferably in a variable-paced product manufacturing environment.
Technical Proficiency: Demonstrated ability to understand and use software systems. Preferred experience with ERP (e.g., Sage), CRM (e.g., Sugar), and Microsoft Office 365 tools (e.g., Outlook, Excel, Teams) in a collaborative work environment.
Communication & Collaboration: Strong verbal and written communication skills, with the ability to build positive relationships with internal and external stakeholders.
Detail-Oriented & Organized: Exceptional attention to detail, with strong organizational and multitasking abilities.
Problem-Solving Mindset: Ability to troubleshoot and resolve issues promptly and effectively.
Work Ethic & Professionalism: Reliable, punctual, and committed to maintaining a neat and professional workspace.

WORK ENVIRONMENT: This is an in-office role, as we believe the Customer Service team performs most effectively in a collaborative office environment. Most communication is via email, with regular phone interactions.

COMPANY OVERVIEW:
Founded in 1959, Astro Chemical is a small, established manufacturer with a long track record and a global customer base. Our specialized products include coatings, adhesives, and potting/encapsulation systems used in electrical, composite, and general industrial applications. While proud of our legacy, we are passionate about expanding our reach and innovating for the future. Join a company that’s both rooted in tradition and looking toward growth.

BENEFITS:

Individual medical insurance (100% employer funded)
Retirement plan (5% employer contribution)
Medical expense reimbursement ($1,000/year out-of-pocket expenses)
Paid time off

Astro Chemical Company, Inc. is an Equal Opportunity Employer. Astro Chemical Company, Inc. does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $48,000.00 - $58,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Application Question(s):

Are you comfortable working in an onsite setting?

Experience:

Customer Service: 3 years (Required)
CRM software: 3 years (Preferred)

Ability to Commute:

Ballston Lake, NY 12019 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representatives jobs in albany, ny

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