Top 445 Engagement manager Jobs in Albany, Ny

Manager, Call Center Operations
Conduent State & Local Solutions, Inc —Albany, NY
- $77,700 - $101,000 a year
- Email
- 5 years
- Analysis skills
- Bachelor's degree
- Paid training
- Paid holidays
20h
Manager of Impact, Engagement, and Belonging (IEB)
KIPP Capital Region Public Schools —Albany, NY
- $68,400 - $75,600 a year
- Weekends as needed
- School experience
- 5 years
- Writing skills
- 403(b) matching
- Health insurance
Quick Apply
Department Manager
REI (Recreational Equipment Inc.) —Albany, NY
- $27.01 - $33.79 an hour
- Mid-level
- Retail management
- Health insurance
- Employee discount
Manager, Access Services- Patient Engagement Center
Albany Medical Center —New Scotland, NY
- $70,068 - $108,605 a year
- Full-time
- 5 years
- HIPAA
- Analysis skills
10d
Communications Manager
Open Space Institute, Inc. —Albany, NY
- $82,000 - $91,000 a year
- Email
- Hybrid work
- 7 years
- Research
- Mid-level
- Paid holidays
- Disability insurance
Manager of Customer Service
Capital District Transportation Authority-CDTA —Albany, NY
- $84,123 - $104,700 a year
- 7 years
- Marketing
- Master's degree
- Health insurance
- Dental insurance
Manager Training (Director of Training and Outreach Manager) - 220094
State of New York - Victim Services, Office of —Albany, NY
- $103,870 - $131,298 a year
- Full-time
- Background check
- 6 years
- Team management
8d
Distribution Manager
Bimbo Bakeries USA —Albany, NY
- $105,100 - $147,100 a year
- Weekends as needed
- Inventory management
- Mid-level
- Analysis skills
- Paid time off
- 401(k) matching
Children's Care Manager
Building Blocks Learning Center —Latham, NY
- From $40,000 a year
- Full-time
- Background check
- Computer literacy
- Driver's License
- Mileage reimbursement
- Health insurance
Quick Apply
Adult Care Manager
Building Blocks Learning Center —Latham, NY
- From $40,000 a year
- Full-time
- Background check
- Computer literacy
- Adults
- Mileage reimbursement
- Health insurance
Quick Apply
Store Manager (Retail Store Manger / Store Team Leader)
Uncharted by THE PAPER STORE —Albany, NY
- $70,000 - $80,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Territory Manager- Long Island, NY
PROCEPT BioRobotics Corporation —Albany, NY
- $100,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Operating room
- Opportunities for advancement
Quick Apply
Project Manager/ Proj. Mgr II/ Sr. Proj. Mgr, Energy Efficiency
New York State Energy Research —Albany, NY
- $78,333 - $145,682 a year
- Full-time
- Microsoft Outlook
- 5 years
- Writing skills
Care Manager
Together for Youth —Albany, NY
- $22.12 - $24.04 an hour
- Full-time
- Nursing
- Clean driving record
- RN License
Quick Apply
2d
Project Manager/ Project Mgr II/ Sr. Project Mgr, Electric Grid
New York State Energy Research —Albany, NY
- $78,333 - $145,682 a year
- Full-time
- 5 years
- Microsoft Office
- Master's degree
Territory Account Manager (Sales & Promotions)- NY
Staffing Solutions Enterprises —Albany, NY
- From $60,000 a year
- Merchandising
- Mid-level
- Travel
- Profit sharing
- AD&D insurance
Quick Apply
Stormwater Programs Manager - Engineering Department
City of Schenectady —Schenectady, NY
- $70,283 - $73,797 a year
- Weekends as needed
- Civil engineering
- Construction site
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Territory Manager - Western New York
PROCEPT BioRobotics Corporation —Albany, NY
- $100,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Operating room
- Opportunities for advancement
Quick Apply
Fundraising Manager, Do What You Love to End Alzheimer's
Alzheimer's Association —Cohoes, NY
- $62,500 - $64,500 a year
- Weekends as needed
- Background check
- Clean driving record
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Branch Supervisor
Hudson Valley Credit Union —Green Island, NY
- $62,431.16 - $78,803.26 a year
- Full-time
- Management
- Mid-level
- Office
- Paid holidays
- Loan repayment program

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engagement manager jobs near albany, ny

Manager, Call Center Operations

Conduent State & Local Solutions, Inc -
Albany, NY

Apply Now

Job Details

Full-time
$77,700 - $101,000 a year
20 hours ago

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Retirement plan

Qualifications

Managing teams in a customer support role
Team leadership
Employee engagement strategy
Performance Reporting
Metrics Reporting
Frontline customer support management
Change management
Team development
Bachelor's degree
Management reporting
Business operations
Employee engagement
Customer satisfaction improvement
Managing business operations budgets
Call center management
Organizational budget management
Staff development

Full Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Manager, Call Center Operations is responsible for leading and optimizing contact center operations to deliver an exceptional customer experience while achieving business goals.

This role oversees performance, workforce planning, employee development, budgeting, and process improvement across all customer interaction channels.

Key Responsibilities

Lead and develop contact center managers and support teams.
Drive performance against key metrics, including Service Level, CSAT, NPS, AHT, FCR, and Quality scores.
Oversee daily operations across phone, email, chat, and digital channels.
Partner with Workforce Management to ensure effective forecasting, scheduling, and staffing.
Identify and implement process improvements that increase efficiency and customer satisfaction.
Manage operational budgets and control labor and operating expenses.
Oversee contact center technologies, including telephony, CRM, workforce management, and AI-enabled tools.
Ensure compliance with company policies, regulatory requirements, and quality standards.
Foster a culture of accountability, continuous improvement, and employee engagement.

Qualifications

Bachelor's degree in Business, Management, Communications, or a related field.
5+ years of contact center leadership experience.
5+ years managing supervisors in a customer service environment.
Proven track record of improving operational performance, customer satisfaction, and employee engagement.
Strong leadership and team development skills.
Experience with workforce management, budgeting, and operational reporting.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication, presentation, and change management skills.

Preferred

Experience supporting government programs or contracts focused on child support services and solutions.
Experience leading teams of 100+ employees.
Experience in a high-volume, multi-channel contact center environment.
Experience implementing contact center technologies, automation, or AI-enabled solutions.
Lean Six Sigma certification or other continuous improvement methodology experience.
Multi-site or geographically dispersed team leadership experience.

This role is ideal for a results-driven leader who can balance operational excellence, employee engagement, and customer satisfaction in a fast-paced contact center environment.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $77,700-$101,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

engagement manager jobs in albany, ny

Manager, Call Center Operations

Manager of Impact, Engagement, and Belonging (IEB)

Department Manager

Manager, Access Services- Patient Engagement Center

Communications Manager

Manager of Customer Service

Manager Training (Director of Training and Outreach Manager) - 220094

Distribution Manager

Children's Care Manager

Adult Care Manager

Store Manager (Retail Store Manger / Store Team Leader)

Territory Manager- Long Island, NY

Project Manager/ Proj. Mgr II/ Sr. Proj. Mgr, Energy Efficiency

Care Manager

Project Manager/ Project Mgr II/ Sr. Project Mgr, Electric Grid

Territory Account Manager (Sales & Promotions)- NY

Stormwater Programs Manager - Engineering Department

Territory Manager - Western New York

Fundraising Manager, Do What You Love to End Alzheimer's

Branch Supervisor

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